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Questions and Answers
What is one key trait a customer representative can possess to make interactions with customers memorable?
What is one key trait a customer representative can possess to make interactions with customers memorable?
Being an active listener
In addition to being an active listener, what else can a customer representative do to make interactions with customers memorable?
In addition to being an active listener, what else can a customer representative do to make interactions with customers memorable?
Be polite
What is the goal of a customer representative in terms of customer interactions, according to the text?
What is the goal of a customer representative in terms of customer interactions, according to the text?
To make each interaction with customers a memorable experience
Why is being an active listener important in customer service?
Why is being an active listener important in customer service?
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What is the overall tone a customer representative should aim to achieve in customer interactions?
What is the overall tone a customer representative should aim to achieve in customer interactions?
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