Prospecting potential customers

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Questions and Answers

Prospecting exclusively targets current Infiniti owners, disregarding individuals new to the brand seeking luxury vehicles.

False (B)

A successful prospecting strategy relies solely on sporadic efforts rather than a consistent and well-planned approach by the Sales Consultant.

False (B)

Dealership channels for lead generation are identical across all dealerships, providing a standardized approach to guest interaction.

False (B)

Regardless of the engagement channel, unwavering tenacity in follow-up is crucial for maximizing the likelihood of converting potential Guests.

<p>True (A)</p> Signup and view all the answers

Digital channels consist exclusively of online leads generated directly from the dealership's primary website, limiting broader internet inquiries.

<p>False (B)</p> Signup and view all the answers

Data mining, including insights gleaned from the service department, is wholly irrelevant in the context of prospecting new dealership Guests.

<p>False (B)</p> Signup and view all the answers

Targeting current owners with upcoming warranty or finance expirations is extraneous to prospecting efforts due to their existing brand affiliation.

<p>False (B)</p> Signup and view all the answers

Leads originating from walk-ins outside the dealership premises are generally considered lower in quality compared to those generated online.

<p>False (B)</p> Signup and view all the answers

A rigid adherence to a single communication channel, such as email, is the most effective strategy for engaging potential guests.

<p>False (B)</p> Signup and view all the answers

The principal objective of prospecting is solely to secure immediate sales transactions, with little regard for long-term guest relationship cultivation.

<p>False (B)</p> Signup and view all the answers

Social media channels are primarily effective for post-sale customer service, offering minimal utility in the initial prospecting phase.

<p>False (B)</p> Signup and view all the answers

Rejectors, defined as individuals who have previously declined a purchase, should be permanently excluded from future prospecting initiatives.

<p>False (B)</p> Signup and view all the answers

Personalized mail campaigns have become obsolete in the digital age, rendering them an ineffective means of reaching potential Guests.

<p>False (B)</p> Signup and view all the answers

Effective prospecting necessitates minimizing interactions with the service department to avoid detracting from their primary operational focus.

<p>False (B)</p> Signup and view all the answers

Consistent follow-up should invariably entail repetitive, identical messages to reinforce brand messaging and emphasize availability.

<p>False (B)</p> Signup and view all the answers

Prospecting effectiveness is solely determined by the number of leads generated, irrespective of lead quality or conversion potential.

<p>False (B)</p> Signup and view all the answers

The development of a robust prospecting strategy relies primarily on instinctual guesswork rather than data-driven analytics.

<p>False (B)</p> Signup and view all the answers

Successful digital prospecting obviates the necessity for in-person or physical dealership engagement altogether.

<p>False (B)</p> Signup and view all the answers

Prospecting is a static process demanding no adaptation commensurate with evolving market dynamics or shifts in Guest preferences.

<p>False (B)</p> Signup and view all the answers

Effective prospecting definitively disregards the Guest's preferred communication modality, prioritizing standardized dealership protocols.

<p>False (B)</p> Signup and view all the answers

Flashcards

Prospecting

Locating and nurturing potential customers, including current Infiniti owners and new prospects, to schedule an appointment.

Successful Prospecting

A structured and persistent method used by sales consultants to identify and connect with potential customers.

Lead Channels

Various platforms that provide lead information to the dealership.

Tenacious Follow-Up

Following up diligently with potential customers to be available when they are ready to engage.

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Digital Channels

Engaging potential customers through online platforms such as dealership websites, personal internet inquiries, and social media.

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Other Channels

Lead generation through phone calls, postal mail, dealership walk-ins, and off-site visits.

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Data Mining

Analyzing existing data to identify potential sales opportunities.

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Service Department Leads

Generating leads from customers visiting the service department.

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Warranty/Finance Expirations

Targeting current owners whose warranty or financing agreements are nearing expiration.

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History of Rejectors

Re-engaging with past customers who previously declined a purchase.

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Study Notes

  • Prospecting involves finding and assisting potential customers, including current Infiniti owners and those new to the brand, with the goal of scheduling an appointment at the dealership, the customer's location, or online.
  • Sales Consultants need a refined and steady strategy to find and connect with potential customers for effective prospecting.
  • Dealerships have different channels that bring lead information to them.
  • Sales Consultants can choose any channel to engage with Guests
  • Being persistent in following up is crucial, regardless of the channel used, to be ready when the Guest wants to proceed.
  • Successful prospecting requires Sales Consultants to consistently and promptly follow up with potential Guests via dealership channels.

Digital Channels

  • Online leads come from the dealership or INFINITI websites.
  • Conducting your own internet inquiries is useful.
  • Utilizing social media channels can be effective.

Other Channels

  • Using the telephone and mail, both through the dealership and independently.
  • Engaging with walk-in customers at the dealership or elsewhere.
  • Data mining can uncover potential leads.
  • The service department can provide leads.
  • Contacting current owners with upcoming warranty and finance expirations.
  • Following up with past customers who rejected offers.

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