Property Management Staffing and Maintenance Quiz

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Questions and Answers

Match the following staffing needs with their descriptions:

Occupancy = The need for staff increases as the number of tenants grows Size of Property = Larger properties require more management staff Type of Management = Different properties may require specific management expertise Task Duration = Time taken to complete tasks determines staff requirements

Match the types of staff with their primary functions:

On-site Resident Manager = Handles day-to-day property operations Maintenance Staff = Performs repairs and upkeep of property Security Personnel = Maintains safety and security of tenants Contract Workers = Provides specialized services as needed

Match the types of maintenance with their examples:

Preventive Maintenance = Regular inspections and servicing of property Corrective Maintenance = Fixing issues after they have occurred Routine Maintenance = Scheduled upkeep tasks like cleaning Emergency Maintenance = Immediate repair in response to urgent issues

Match the employment laws with their implications:

Fair Labor Standards Act = Regulates minimum wage and overtime pay Occupational Safety and Health Act = Ensures safe working conditions Americans with Disabilities Act = Prohibits discrimination against disabled individuals Family and Medical Leave Act = Provides eligible employees with unpaid leave Signup and view all the answers

Match the components of managed property with their maintenance needs:

Roofing = Regular inspections for leaks and repairs Plumbing = Repairing leaks and blockages Landscaping = Seasonal upkeep and plant maintenance HVAC Systems = Routine servicing and filter replacements Signup and view all the answers

Match the type of eviction with its correct description:

Just-cause eviction = Limits manager's right to terminate lease Constructive eviction = Prohibits reasonable enjoyment of the space Condemnation = Terminates leases of all tenants Mutual agreement to end a lease = Called surrender Signup and view all the answers

Match the type of maintenance with its correct example:

Corrective = Replacing a door damaged during a break-in Custodial = Office building bathroom cleanup Preventive = Changing furnace filter at start of heating season Construction = Building out an interior for a new retail tenant Signup and view all the answers

Match the maintenance document with its purpose:

Inspection schedule = Includes instructions for regular cleaning tasks Work log = Tracks completed maintenance activities Repair request = Filled out by tenants to report issues Work order = Details specific maintenance tasks to be performed Signup and view all the answers

Match the maintenance task with its classification:

Lawn mowing = Custodial Spot roof patching = Corrective Upgrading appliances = Construction Changing furnace filter = Preventive Signup and view all the answers

Match the eviction types with their legal status:

Self-help evictions = Never legal Just-cause laws = Prohibit terminating periodic tenancies Condemnation effects = May entitle tenants to compensation Surrender = Mutual agreement to end a lease early Signup and view all the answers

Study Notes

Staffing and Maintenance

Learning Objectives: Students will be able to discuss the processes for determining staffing needs for rental properties. They will also be able to explain different staffing options, list types of staff and their roles, contrast employees and contractors, discuss employment laws surrounding employee termination, identify types of maintenance, explain processes for developing maintenance programs, list components of managed property requiring maintenance, and discuss the procedure for handling tenant repair requests and keeping records.

Suggested Lesson Plan

Review of Previous Chapter: Students will review the previous chapter, "Working with Tenants" using exercise 9.1.
Overview of Staffing and Maintenance Chapter: A brief overview of the chapter and its objectives will be provided.

Staffing Managed Property

Staffing Needs: The number of staff a property needs depends on its size and type. Large properties may require personnel for maintenance, tenant services, and security, while smaller ones may only need a resident manager.
Staffing Options: The options include on-site staff, multi-site staff, and contractors.
On-Site Staff: These employees work at a single property, often fulfilling numerous roles.
Multi-Site Staff: These employees work at multiple properties, handling various tasks.
Contractors: Contractors are hired for specific tasks and operate on an hourly basis, avoiding the costs of benefits and administration.
Hiring Decisions: Hiring decisions should involve using help-wanted ads, referrals, or employment agencies. Effective training is crucial for all hires, encompassing company policies and addressing issues like sexual harassment and discrimination with a clear employee manual and policies.

Maintenance

Three Categories: Maintenance activities are categorized into custodial, preventive, and corrective maintenance.
Custodial Maintenance: Includes routine tasks like cleaning, such as weekly restrooms cleanings, or daily/hourly tasks such as cleaning restrooms or lawn mowing.
Preventive Maintenance: Regular upkeep programs to keep equipment, furnishings, and fixtures in good condition.
Corrective Maintenance: Fixing broken machinery or damaged fixtures.
Deferred Maintenance: Corrective maintenance postponed, potentially causing devaluation of the property.
Incurable Depreciation: When repair costs exceed the added property value.
Construction: A fourth maintenance type encompassing cosmetic upgrades or remodeling.

Maintenance Program

Preliminary Research: Managers need to determine components that require maintenance, types of maintenance required, frequency, and time commitment
Recordkeeping: Maintenance records are vital, encompassing tenant requests, work orders, work logs, purchase orders, and supply inventory.
Schedules & Reports: Creating an inspection schedule for all property components and a maintenance schedule ensure preventative maintenance and identify any potential issues before they become critical.

Components of Managed Property

Grounds: Regular maintenance of grounds, including walkways, driveways, and parking areas.
Building Exteriors: Regular upkeep of the building's exterior: washing, patching, or making small repairs.
Windows: Regular cleaning is critical in residential and commercial buildings.
Roofs and Gutters: Checking for leaks or damage, cleaning, or repairs as necessary.
Interior Public Areas: Regular upkeep of common areas and hallways.
HVAC: Ensuring heating, ventilation, and air conditioning systems run efficiently and comply with safety standards.
Amenities: Maintainability of amenities that need routine maintenance or repairs, such as swimming pools or gyms.
Elevators: Regular inspections and maintenance are critical.
Pest Control: Ongoing efforts are needed, particularly in places with high-volume food preparation, storage or waste.
Fire Safety: Routine checks of fire extinguishers, alarms, and sprinkler systems.
Environmental Considerations: Maintaining environmentally sound components, including air quality control, energy efficiency, and sustainable practices.

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Description

Test your knowledge on various aspects of property management, including staffing needs, types of maintenance, employment laws, and eviction processes. This quiz will help you match different concepts with their descriptions and understand the critical components of managed properties.