Property Management Chapter 9

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Questions and Answers

What is a disadvantage of a property's staffing needs?

Overqualified applicants

Increased maintenance costs

High turnover rates (correct)

Limited employee benefits

Which of the following is an example of preventive maintenance?

Emergency plumbing repairs

Fixing a broken window

Painting walls

Cleaning the gutters (correct)

Which aspect is critical when managing tenant repair requests?

Prioritizing requests based on severity (correct)

Ignoring minor complaints

Documenting all requests after completion

Assigning random workers

What type of maintenance requires a scheduled inspection?

Performing routine checks Signup and view all the answers

When managing properties, what should be monitored regularly?

Seasonal trends in market rental prices Signup and view all the answers

What is the purpose of a unit maintenance schedule?

To ensure timely repairs on essential equipment Signup and view all the answers

What type of materials are often found in older buildings that can cause issues?

Asbestos Signup and view all the answers

What should the landlord not require from the tenant regarding unit restoration?

To make extensive renovations Signup and view all the answers

What is one activity that tenant employees must perform during maintenance?

Ensure preventative maintenance tasks are completed Signup and view all the answers

What must parents or guardians establish when utilizing services within a building?

A plan for emergency evacuations Signup and view all the answers

What task may a manager delegate to a contractor in the context of custodial maintenance?

Performing ongoing maintenance tasks Signup and view all the answers

What is the purpose of a maintenance record-keeping software?

To track trends in repair costs Signup and view all the answers

What does a preventive maintenance schedule typically involve?

Scheduled inspections and maintenance tasks Signup and view all the answers

An inspection schedule is primarily a list of what?

What needs to happen throughout the year Signup and view all the answers

Using an employment agency generally does NOT help with which aspect of maintenance?

Training existing staff for new roles Signup and view all the answers

Which of the following is the primary example of a preventive maintenance strategy for a property?

Scheduled inspections of building infrastructure Signup and view all the answers

Which aspect of property maintenance is least likely to involve direct tenant interaction?

Scheduled maintenance reporting Signup and view all the answers

What is a common responsibility of a property manager regarding maintenance requests?

Providing timely resolutions to repair requests Signup and view all the answers

In property management, why is it critical to monitor tenant repair requests?

To ensure tenant satisfaction and property safety Signup and view all the answers

What is the least essential component of a comprehensive maintenance schedule?

Liability insurance details Signup and view all the answers

Study Notes

Chapter 9: Staffing and Maintenance

The first step in staffing and maintenance is to have a list of all building staff, including their duties and responsibilities.
It's important to recognize the importance of proper staffing in achieving a high standard of maintenance.
A manager should prioritize tenant satisfaction when handling tenant complaints.
Tenant complaints should be handled promptly and professionally, striving to resolve issues amicably and efficiently.
A manager must be aware of all applicable laws and regulations related to property management and tenant rights.

Leasing and Maintenance

Leases should be reviewed regularly and updated to reflect current market conditions and applicable law.
Lease agreements should clearly outline tenant responsibilities for maintaining their unit.
Property managers are responsible for ensuring the ongoing safety and habitability of the property.
In cases of significant repairs, managers should seek to restore the unit to its original condition as outlined in the lease agreement.

Preventative Maintenance

Preventative maintenance helps mitigate minor issues before they escalate into major problems.
It ensures that all building systems and equipment are functioning properly, extending their lifespan and reducing the likelihood of unexpected breakdowns.
Regular inspections and maintenance can identify potential problems before they become costly repairs.

Emergency Procedures

Emergency procedures should be well-defined and communicated effectively to tenants and staff.
It outlines steps to take in the event of a power outage, fire, natural disaster, or other emergencies.
The manager should maintain a list of contact information for emergency services and utility providers.

Budgeting & Management

Budgeting for staffing and maintenance expenses is crucial to ensuring the efficient operation of the building.
The budget should account for both routine and emergency repairs, as well as staff salaries, benefits, and training costs.
Managers should track expenses and prepare regular reports to monitor the effectiveness of the budget.
A manager should continually strive to optimize maintenance and repair costs while maintaining a high standard of service.

Staffing and Maintenance of Buildings

First step in staffing maintenance is to hire all skilled labor for maintenance and repair
The first line supervisor is often the first point of contact when tenants have problems
All buildings, especially those with numerous tenants, have routine scheduled maintenance
When tenants have complaints, it is best to investigate them immediately and address the issue
Building managers need to keep track of maintenance issues to log problems so that they can be analyzed and addressed
Building managers can use a program like "XQLW PDNH UHDG UHSRUW" in order to repair a problem that requires many skills and specialties
Professional building maintenance companies are important because they can handle specific maintenance needs, such as pest control

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Description

Explore the essentials of staffing and maintenance in property management. This quiz covers the significance of tenant satisfaction, proper staffing, and legal responsibilities in leasing. Test your knowledge on how effective management contributes to maintenance standards.