Project Quality Quiz

Study Notes

Quality Definition

The International Organization for Standardization (ISO) defines quality as the “degree to which a set of inherent characteristics fulfills requirements.” This means that quality is determined by how well a product, service, or process meets the expectations and needs of its users.

Planning Quality Management

Planning quality management in project quality management aims to establish the quality policies, objectives, and processes needed to ensure that the project meets its quality requirements. This involves defining the project's quality standards, developing quality plans, assigning responsibilities, and identifying the necessary resources for achieving quality throughout the project lifecycle.

Quality Assurance and Control

Quality assurance focuses on preventing quality problems from occurring in the first place. This involves establishing processes, standards, and procedures to ensure that the project deliverables consistently meet the defined quality requirements.
Quality control, on the other hand, focuses on detecting and correcting quality problems that have already occurred during the project execution. This involves inspecting and testing the project deliverables to ensure they comply with the established standards and specifications.

Six 9s of Quality

The "Six 9s of quality" is a measure of quality control in the telecommunications industry. It refers to a system with a 99.9999% availability rate, meaning that there are only six minutes of downtime per year. It is a very high level of reliability often desired for critical telecommunications systems.

Cost of Quality (CoQ)

The cost of quality (CoQ) refers to the expenses incurred due to both poor quality and the efforts to prevent or resolve quality problems. It includes costs associated with preventing defects, detecting defects, and addressing defects.

Primary Cause of Quality Problems

One of the primary causes of quality problems is a lack of clear and defined requirements. Without well-defined specifications, it becomes difficult to ensure that the project deliverables meet the intended quality standards.

Description

Test your knowledge of project quality with this quiz! Learn about the definition and different interpretations of quality, including conformance to requirements and fitness for use. See how much you know about ensuring project quality and meeting project specifications.