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Project Quality Management Chapter 1 Quiz

13 Questions

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Project Quality Management Chapter 1 Quiz

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Questions and Answers

According to Joseph Juran, what does quality mean in terms of meeting customer needs?

Prevention of customer dissatisfaction related to product features

Minimization of costs related to meeting customer needs

Features of products which meet customer needs and provide customer satisfaction (correct)

Freedom from deficiencies related to customer needs

What are the consequences of failures after a product has been delivered to a customer?

Customer dissatisfaction and terrible consequences to the user (correct)

Decrease in claims related to deficiencies

Increase in customer satisfaction

Improvement in product features

In Juran's view, what does quality improvement related to deficiencies usually result in?

Less cost compared to quality improvement related to features (correct)

Increase in customer satisfaction

Higher costs related to product features

Customer dissatisfaction and claims

What is the most basic level of quality, as per Joseph Juran?

Features of products meeting customer needs Signup and view all the answers

According to Philip B. Crosby, what does quality mean?

Meeting written specifications Signup and view all the answers

What is the primary consequence of deficiencies in a product, based on Joseph Juran's definition of quality?

Higher costs and rework Signup and view all the answers

In the context of quality management, what does 'fitness for use' mean?

Satisfies the needs as intended Signup and view all the answers

What is the key aspect of quality improvement related to product features, as per Joseph Juran?

Customer satisfaction Signup and view all the answers

According to the International Organization for Standardization (ISO), how is quality defined?

The totality of characteristics that bear on the ability to satisfy stated or implied needs Signup and view all the answers

What are the three key quality management concepts that help deliver a high-quality project, according to the text?

Customer satisfaction, prevention over inspection, continuous improvement Signup and view all the answers

Which of the following is NOT one of the sources of cost of quality mentioned in the text?

Customer dissatisfaction Signup and view all the answers

What is considered an important activity for project managers in relation to project quality management?

Managing customer expectations Signup and view all the answers

What is the Cost of Quality (COQ) associated with during and after a project because of failures?

The cost of conformance and nonconformance Signup and view all the answers