13 Questions
According to Joseph Juran, what does quality mean in terms of meeting customer needs?
Features of products which meet customer needs and provide customer satisfaction
What are the consequences of failures after a product has been delivered to a customer?
Customer dissatisfaction and terrible consequences to the user
In Juran's view, what does quality improvement related to deficiencies usually result in?
Less cost compared to quality improvement related to features
What is the most basic level of quality, as per Joseph Juran?
Features of products meeting customer needs
According to Philip B. Crosby, what does quality mean?
Meeting written specifications
What is the primary consequence of deficiencies in a product, based on Joseph Juran's definition of quality?
Higher costs and rework
In the context of quality management, what does 'fitness for use' mean?
Satisfies the needs as intended
What is the key aspect of quality improvement related to product features, as per Joseph Juran?
Customer satisfaction
According to the International Organization for Standardization (ISO), how is quality defined?
The totality of characteristics that bear on the ability to satisfy stated or implied needs
What are the three key quality management concepts that help deliver a high-quality project, according to the text?
Customer satisfaction, prevention over inspection, continuous improvement
Which of the following is NOT one of the sources of cost of quality mentioned in the text?
Customer dissatisfaction
What is considered an important activity for project managers in relation to project quality management?
Managing customer expectations
What is the Cost of Quality (COQ) associated with during and after a project because of failures?
The cost of conformance and nonconformance
Test your understanding of Chapter 1: The Concept and Nature of Project Quality Management. This quiz covers topics like the definition of quality, key quality management concepts, quality management for projects, features of quality management, purpose of management of quality, and key processes of project quality management.
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