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Questions and Answers
According to Joseph Juran, what does quality mean in terms of meeting customer needs?
According to Joseph Juran, what does quality mean in terms of meeting customer needs?
- Prevention of customer dissatisfaction related to product features
- Minimization of costs related to meeting customer needs
- Features of products which meet customer needs and provide customer satisfaction (correct)
- Freedom from deficiencies related to customer needs
What are the consequences of failures after a product has been delivered to a customer?
What are the consequences of failures after a product has been delivered to a customer?
- Customer dissatisfaction and terrible consequences to the user (correct)
- Decrease in claims related to deficiencies
- Increase in customer satisfaction
- Improvement in product features
In Juran's view, what does quality improvement related to deficiencies usually result in?
In Juran's view, what does quality improvement related to deficiencies usually result in?
- Less cost compared to quality improvement related to features (correct)
- Increase in customer satisfaction
- Higher costs related to product features
- Customer dissatisfaction and claims
What is the most basic level of quality, as per Joseph Juran?
What is the most basic level of quality, as per Joseph Juran?
According to Philip B. Crosby, what does quality mean?
According to Philip B. Crosby, what does quality mean?
What is the primary consequence of deficiencies in a product, based on Joseph Juran's definition of quality?
What is the primary consequence of deficiencies in a product, based on Joseph Juran's definition of quality?
In the context of quality management, what does 'fitness for use' mean?
In the context of quality management, what does 'fitness for use' mean?
What is the key aspect of quality improvement related to product features, as per Joseph Juran?
What is the key aspect of quality improvement related to product features, as per Joseph Juran?
According to the International Organization for Standardization (ISO), how is quality defined?
According to the International Organization for Standardization (ISO), how is quality defined?
What are the three key quality management concepts that help deliver a high-quality project, according to the text?
What are the three key quality management concepts that help deliver a high-quality project, according to the text?
Which of the following is NOT one of the sources of cost of quality mentioned in the text?
Which of the following is NOT one of the sources of cost of quality mentioned in the text?
What is considered an important activity for project managers in relation to project quality management?
What is considered an important activity for project managers in relation to project quality management?
What is the Cost of Quality (COQ) associated with during and after a project because of failures?
What is the Cost of Quality (COQ) associated with during and after a project because of failures?
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