Quality Management Concepts

• Quality is the level of satisfaction a product or service provides its customers.
• Quality is important for every stage of the project lifecycle, from planning to delivery.
• There are five levels of quality, from cheapest to best: Detect and correct defects first, use quality assurance to correct the process, incorporate quality into planning and design processes, create a quality culture.
• The level of quality management applied to a project extends beyond the project itself, into relationships with suppliers and customers.
• The benefits of meeting quality requirements include: less rework, higher productivity, lower costs, and increased stakeholder satisfaction.

Test your knowledge of quality management concepts and their importance in project lifecycles. Learn about the levels of quality, quality management in project relationships, and the benefits of meeting quality requirements.