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Questions and Answers
What are the five levels of quality, from cheapest to best?
What are the five levels of quality, from cheapest to best?
- Detect and correct defects first, use quality assurance to correct the process, incorporate quality into planning and design processes, create a quality culture, and measure customer satisfaction
- Detect and correct defects, use quality assurance to correct the process, incorporate quality into planning, design processes, and measure customer satisfaction
- Detect and correct defects, use quality assurance to correct the process, incorporate quality into planning and design processes, create a quality culture, and measure customer satisfaction (correct)
- Detect and correct defects first, use quality assurance to correct the process, incorporate quality into planning and design processes, create a quality culture, and measure stakeholder satisfaction
What is the importance of quality?
What is the importance of quality?
- To provide customers with a satisfactory level of service (correct)
- To create a quality culture
- To reduce costs and increase productivity
- To provide a better customer experience
What are the benefits of meeting quality requirements?
What are the benefits of meeting quality requirements?
- Increased customer satisfaction
- Higher productivity (correct)
- Lower costs
- All of the above
Study Notes
- Quality is the level of satisfaction a product or service provides its customers.
- Quality is important for every stage of the project lifecycle, from planning to delivery.
- There are five levels of quality, from cheapest to best: Detect and correct defects first, use quality assurance to correct the process, incorporate quality into planning and design processes, create a quality culture.
- The level of quality management applied to a project extends beyond the project itself, into relationships with suppliers and customers.
- The benefits of meeting quality requirements include: less rework, higher productivity, lower costs, and increased stakeholder satisfaction.
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Description
Test your knowledge of quality management concepts and their importance in project lifecycles. Learn about the levels of quality, quality management in project relationships, and the benefits of meeting quality requirements.
