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What are the five levels of quality, from cheapest to best?
What are the five levels of quality, from cheapest to best?
- Detect and correct defects first, use quality assurance to correct the process, incorporate quality into planning and design processes, create a quality culture, and measure customer satisfaction
- Detect and correct defects, use quality assurance to correct the process, incorporate quality into planning, design processes, and measure customer satisfaction
- Detect and correct defects, use quality assurance to correct the process, incorporate quality into planning and design processes, create a quality culture, and measure customer satisfaction (correct)
- Detect and correct defects first, use quality assurance to correct the process, incorporate quality into planning and design processes, create a quality culture, and measure stakeholder satisfaction
What is the importance of quality?
What is the importance of quality?
- To provide customers with a satisfactory level of service (correct)
- To create a quality culture
- To reduce costs and increase productivity
- To provide a better customer experience
What are the benefits of meeting quality requirements?
What are the benefits of meeting quality requirements?
- Increased customer satisfaction
- Higher productivity (correct)
- Lower costs
- All of the above
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Study Notes
- Quality is the level of satisfaction a product or service provides its customers.
- Quality is important for every stage of the project lifecycle, from planning to delivery.
- There are five levels of quality, from cheapest to best: Detect and correct defects first, use quality assurance to correct the process, incorporate quality into planning and design processes, create a quality culture.
- The level of quality management applied to a project extends beyond the project itself, into relationships with suppliers and customers.
- The benefits of meeting quality requirements include: less rework, higher productivity, lower costs, and increased stakeholder satisfaction.
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