Project Management: Stakeholder Engagement

Study Notes

Develop management strategies to achieve adequate involvement throughout the project
Communicate and work to meet stakeholder needs, address incidents, and encourage participation
Monitor overall stakeholder relationships and adjust strategies and plans to engage stakeholders

Organizational workflow: Organizations are continually restructured to meet environmental demands, changing individual roles in formal and informal organizations
Authority, responsibility, and accountability: Authority is the power granted to make final decisions, responsibility is the obligation to perform assignments, and accountability is being answerable for satisfactory completion
Authority and responsibility can be delegated, while accountability rests with the individual

Three broad structures: functional, matrix, and projectized
Functional organization: least project-focused, with departments reporting to departmental managers, efficient for operations management but not optimal for projects
Functional organization features:
- People divided by specialization
- Clear hierarchy with one reporting officer
- Ideas tend to be functionally oriented with little regard for ongoing projects
Integrating mechanisms in functional organizations:
- Rules and procedures
- Planning processes
- Hierarchical referral
- Direct contact

Focus on completing projects rather than ongoing operations
Project manager has great authority over resources and personnel decisions
Advantages:
- Complete line authority over the project
- Strong control through a single project authority
- Unprofitable product lines can be easily identified and eliminated
- Strong communications channels

Types of PMO:
- Supportive: provides consultative role, templates, best practices, training, and lessons learned
- Controlling: provides support and requires compliance through various means
- Directive: takes control of projects by directly managing them
PMO ladder:
- Center of Excellence: innovates PM methodology
- Advanced PMO: aligns PM and business processes
- Standard PMO: uses a complete PM methodology
- Basic PMO: introduces and manages critical complete PM processes
- Project Support Office: small team to support a project
Range of project methodology activities across the PMO continuum:
- Applies effective practices for project performance and oversight
- Introduces critical processes and practices
- Establishes and monitors use of a complete project management methodology
- Enhances content and monitors use of a comprehensive methodology
- Analyzes project management methodology

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