Project Management Stakeholder Engagement
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Questions and Answers

What is the benefit of consulting early with stakeholders?

  • To impose the project manager's vision immediately
  • To adapt the approach to fit stakeholders' needs and styles (correct)
  • To ensure communication is always formal
  • To limit feedback to only positive responses

Which strategy is recommended for engaging with stakeholders during the project?

  • Provide updates only at the beginning and end of the project
  • Demonstrate the benefits of the project to them (correct)
  • Communicate exclusively through formal meetings
  • Actively ignore their feedback to maintain control

Why is it important to seek confirmation from stakeholders throughout the project?

  • To avoid any communication with them until the project ends
  • To disregard any changes in their attitudes
  • To make sure only the project manager's decisions are followed
  • To ensure that their expectations are still being met and to adapt if necessary (correct)

What is a common challenge when working with multiple stakeholders?

<p>Different stakeholders may have conflicting interests (C)</p> Signup and view all the answers

How can a project manager effectively engage stakeholders?

<p>By actively engaging and repeating the plan, execute, and evaluate cycle (B)</p> Signup and view all the answers

What is the primary purpose of a requirements traceability matrix?

<p>To link requirements to their origins and deliverables (B)</p> Signup and view all the answers

Which of the following techniques is NOT used for data gathering?

<p>Voting (D)</p> Signup and view all the answers

What does the Project Scope Description document primarily define?

<p>The project's business need and requested output (C)</p> Signup and view all the answers

Which technique is part of interpersonal and team skills in project management?

<p>Facilitation (A)</p> Signup and view all the answers

What key aspect does the requirements traceability matrix help manage during a project?

<p>Changes to the product scope (B)</p> Signup and view all the answers

What is one of the first steps in project scope management?

<p>Collecting data (D)</p> Signup and view all the answers

Which of the following is NOT a benefit of linking requirements to business objectives?

<p>Facilitates stakeholder management (D)</p> Signup and view all the answers

Which method would you use for data representation in project management?

<p>Mind mapping (B)</p> Signup and view all the answers

What is the primary focus of project scope management?

<p>Ensuring the project includes only the work that is required (C)</p> Signup and view all the answers

What document authorizes the existence of a project and provides authority to the project manager?

<p>Project Charter (D)</p> Signup and view all the answers

What does product scope refer to?

<p>The features and functions that characterize a product, service, or result (B)</p> Signup and view all the answers

Which of the following is NOT an input needed before scope management can start?

<p>Product Launch Strategy (B)</p> Signup and view all the answers

What is essential for ensuring you have the correct people for scope management?

<p>Collecting all relevant information and documentation (D)</p> Signup and view all the answers

Which stage in scope management involves validating the defined scope?

<p>Define scope (C)</p> Signup and view all the answers

What happens if the necessary preparations for scope management are not made?

<p>Chaos due to unclear project direction (B)</p> Signup and view all the answers

What is described as a stage gate in the scope management process?

<p>Validation of scope (D)</p> Signup and view all the answers

What is the primary purpose of the Work Breakdown Structure (WBS) in project management?

<p>To break down a project into manageable parts (B)</p> Signup and view all the answers

Which task in the provided Work Breakdown Structure has the longest duration?

<p>Dry Concrete (C)</p> Signup and view all the answers

What is typically included in a functional description of a project?

<p>Project acceptance criteria (D)</p> Signup and view all the answers

Which part is NOT considered a main component of a functional description?

<p>Technical specifications (C)</p> Signup and view all the answers

In the Critical Path Method (CPM), what is the significance of the critical path?

<p>It shows tasks that have no flexibility in scheduling. (B)</p> Signup and view all the answers

Who should be contacted when defining the scope of a project?

<p>Daily stakeholders involved with the project's outcome (A)</p> Signup and view all the answers

What type of process does the Initiating Process Group encompass?

<p>Processes required to launch a new project or phase (A)</p> Signup and view all the answers

In project management terminology, what does WBS stand for?

<p>Work Breakdown Structure (B)</p> Signup and view all the answers

Which of the following factors is NOT part of project scope control?

<p>Technical illiteracy (B)</p> Signup and view all the answers

Which of the following is NOT a common name for a functional description in different industries?

<p>Project Deliverables Sheet (D)</p> Signup and view all the answers

Which task directly depends on the completion of 'Place molding'?

<p>Place concrete nets (D)</p> Signup and view all the answers

What is considered part of the constraints in a project's functional description?

<p>Legal requirements (B)</p> Signup and view all the answers

What is the duration of the task 'Order Concrete'?

<p>5 days (A)</p> Signup and view all the answers

What is the purpose of the project acceptance criteria?

<p>To define metrics for project success or failure (B)</p> Signup and view all the answers

Which of the following tasks requires 'Place concrete nets' to be completed before it can start?

<p>Pour Concrete (C)</p> Signup and view all the answers

Which of the following statements about a functional description is false?

<p>It only includes technical specifications. (A)</p> Signup and view all the answers

To effectively control project quality, which area must be managed alongside it?

<p>People (A)</p> Signup and view all the answers

What does the task 'Dry Concrete' primarily rely on?

<p>Completion of concrete pouring (B)</p> Signup and view all the answers

What is the primary purpose of taking time for discussions and reviews in project scope management?

<p>To encourage brainstorming and reflection (C)</p> Signup and view all the answers

Which component of the work breakdown structure (WBS) allows for cost and duration estimation?

<p>Work package (B)</p> Signup and view all the answers

What does the term 'scope' refer to in the context of a project?

<p>The sum of products, services, and results to be provided (A)</p> Signup and view all the answers

What is specifically NOT included in a Work Breakdown Structure (WBS)?

<p>Activities (A)</p> Signup and view all the answers

What is a WBS dictionary used for?

<p>To provide detailed information about deliverables and scheduling (D)</p> Signup and view all the answers

Why is the hierarchical nature of a WBS important?

<p>It allows for a clearer understanding and management of project details (C)</p> Signup and view all the answers

What should be done to make the functional description official in project management?

<p>Sign it off by the required stakeholders (B)</p> Signup and view all the answers

What is the main benefit of using decomposition in managing project scope?

<p>It simplifies complex deliverables into manageable pieces (B)</p> Signup and view all the answers

Flashcards

Stakeholder Engagement

The process of getting stakeholders on board with the project and ensuring their needs and expectations are met.

Early Consultation

Starting a project by communicating with stakeholders early and often.

Adapting Approach

The ability to adapt your approach to suit the preferences and needs of individual stakeholders.

Active Engagement

Continuously monitoring and fulfilling stakeholder expectations throughout the project.

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Stakeholder Conflicts

Understanding that stakeholders can have varying and sometimes conflicting interests.

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Work Breakdown Structure (WBS)

A detailed hierarchical decomposition of the project into smaller and manageable tasks or work packages.

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Critical Path Method (CPM)

A project management technique for identifying and analyzing project tasks, dependencies, and durations to determine the critical path, which is the longest sequence of tasks that directly impacts the project's completion date.

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Resource Allocation

The process of allocating and managing resources, such as people, equipment, and materials, to project tasks, taking into account availability, cost, and deadlines.

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Project Scope

The scope defines the boundaries of the project, specifying what is included and excluded, and serves as a framework for controlling the project's deliverables and deliverables.

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Project Control

A project management process that involves monitoring and controlling the project's progress, identifying and mitigating risks, and ensuring that the project stays within budget and on schedule.

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Initiating Process Group

The initiating process group is responsible for setting up a new project or a new phase of an existing project, including defining the project's objectives, scope, and stakeholders.

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Quality Management

The process of managing the quality of the project's deliverables, ensuring that they meet the defined requirements and standards.

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Risk Management

The risk management process involves identifying, assessing, and managing potential risks that could impact the project's success, developing contingency plans for mitigating risks.

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Time Management

Time management involves planning, scheduling, and controlling the time required to complete project tasks, ensuring that the project is completed within the defined deadlines.

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Cost Management

Managing the project's financial resources, including budgeting, cost estimation, and monitoring expenses to ensure that the project stays within budget.

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Project Scope Management

The process of defining and controlling what's included and excluded in a project. It ensures that the project delivers all, and only, the required work for success.

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Project Charter

A document issued by the project sponsor authorizing the project's existence and giving the project manager authority to use resources.

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Enterprise Environmental Factors

Information about the project and organization, like the organizational chart, roles and responsibilities, company procedures, and communication strategies.

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Define Scope

The stage where you define your project's scope and what it will deliver. It's a crucial step to ensure your project remains on track.

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Validate Scope

Checking if the defined scope is aligned with the project objectives and stakeholder requirements.

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Control Scope

Ensuring that the project remains within the defined scope throughout its lifecycle. It's about managing changes to scope effectively.

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Data gathering

Using various methods like brainstorming, interviews, and surveys to gather information relevant to the project.

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Data analysis

Analyzing the collected data using techniques like document review and benchmarking to extract valuable insights.

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Requirements traceability matrix

A structured grid that links requirements to their corresponding deliverables, ensuring every need delivers value.

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Alignment between requesters and the project team

Ensuring clear communication between requesters and the project team to align expectations and ensure a shared understanding of goals.

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Project Scope Description

A comprehensive document or set of documents outlining the project's objectives, scope, and deliverables.

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Functional Description

A document that details all the functionalities, starting conditions and desired outcomes of a project. It's like a blueprint outlining what the project aims to achieve.

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Collecting Data and Defining Scope

The process of gathering information and defining the project's scope, specifying what is included and excluded. Think of it as setting the boundaries and objectives of your project.

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Target or Business Need

A key part of the functional description that clarifies the business need or problem that the project aims to address.

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Request Product Description

A detailed description of the desired outcome or product of the project, including its characteristics and acceptance criteria.

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Project Acceptance Criteria

The criteria used to evaluate whether the project has been successfully completed, including factors like budget adherence, schedule completion, and quality requirements.

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Project Main Deliverables

The specific deliverables that will be produced during the project, outlining the tangible outputs of the project effort.

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Constraints

Limitations or constraints that impact the project's execution, such as budget restrictions, time constraints, or technical limitations.

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Work Package

The lowest level of the WBS, representing a specific, manageable unit of work that can be independently estimated and tracked. Think of it as a single task.

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WBS Dictionary

A document that provides detailed information about each component of the WBS, including its deliverables, schedule, and resources. It's like a guidebook for each work package.

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Decomposition

The process of breaking down larger deliverables into smaller, more manageable pieces. It's like dividing a large puzzle into smaller sections.

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Scope Statement

A document that formally defines the project's deliverables and how they will be achieved. It's like a contract outlining the project's goals and expectations.

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Acceptance Criteria

Specific criteria that a deliverable must meet to be considered complete and accepted. Think of them as the checklist for a deliverable.

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Functional Description Explanation

A "live" explanation of the functional description of a deliverable. Think of it as a demonstration or walkthrough.

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Study Notes

Introduction to Project Management

  • Dries Vandevyvere, Proj3ctS BV, KU Leuven presented a course on project management.
  • His background includes engineering, IT, project and program management, and business mentoring.
  • He has consulted for companies in the IT, chemical, utilities, natural resources, and bio-pharma industries.

Course Content

  • Course objectives include understanding projects, project management processes, trends (Agile & Hybrid), tools, techniques, frameworks, practical advice, problem-solving, and collaboration/teamwork.
  • Materials covered slides, supplemental articles, blog posts, exercises, and a lexicon.
  • Course content is divided into sections: Introduction, Stakeholders, change & scope management, estimation, scheduling & resources, risks, progress & Agile, and the exam.

Course Scope

  • Part 1: Introduction including what a project is, how project management works, why it matters, stakeholder management, change management, communication, and team motivation.  Scope management included how to define scope and how to manage scope.
  • Part 2: Estimating, scheduling, and resources. Includes techniques for reliable project estimates, proper resource scheduling, and relevant project scheduling.
  • Part 3: Section covers risks, progress and the approach to agile in project management.

Exam

  • The exam is closed-book.
  • It includes open-ended questions and multiple choice questions.
  • Understanding the core concepts and application in real-life situations is emphasized.

Agenda

  • The agenda covers introduction (what is a project?, its management and why it matters), stakeholder management, change management with communication, team motivation, scope management, how to define and manage scope, and wrap-up and Q&A.

What is a Project?

  • A project is a temporary endeavor designed for producing a unique product, service or result with a defined beginning and end. 
  • It's often time-constrained and/or constrained by funding or staffing to achieve agreed-upon unique goals and objectives and bring about beneficial change or added value.

Project Life Cycle

  • Shows a graphical illustration of how the project proceeds: Starts with planning and organizing, then goes into the execution of project work/monitoring and adjusting accordingly, and finally closes.
    • Project cost and staffing level rise and fall
    • Influence of stakeholders, project uncertainty, risk
  • Includes Project Charter, Project plan and deliverables.

Project Management Methods

  • Various methods are presented like classic (water fall), PRINCE2, PMBOK, Kanban, XP, Agile (Scrum, Waterscrumfall), SCRUMBAN, CCPM, and Lean.

PM Methods overview

  • Shows a comparison between classic (waterfall) and Agile (Scrum) project management methods, using flowcharts to illustrate their different approaches to the planning, analysis, building, and testing phases.

The Triple Constraint / Iron Triangle

  • Shows the trade-offs between quality, scope, time, and budget in a project. The three criteria are not independent.

What is Project Management?

  • Project management involves the application of processes, methods, tools, skills, knowledge, and experience to accomplish specific project objectives.

Who is the Project Manager?

  • A project manager's core soft skills include leadership, motivation, teamwork, integrity, attention to detail, problem-solving, delegation, change management, and being an effective organizer.

The Project Management Process

  •  Project preparation, project execution, and project closure are presented as the three stages in a project's life cycle.
  • Business idea through project preparation to project charter to project execution and finally project closure. 

Budget Management During the Project

  • Project Charter provides a high-level cost estimate. Detailed work package-level estimates are then created and updated. Cost & time control tracks planned vs. actual costs/completion times. Change management accounts for any changes to the budget and/or planning time.

Stanish Group - CHAOS Report

  • Summarizes factors contributing to project success (good sponsors, teams, and places) and project failure.

Top factors in failed projects

  • Incomplete requirements, lack of user involvement, lack of resources, unrealistic expectations, lack of executive support, changing requirements/specifications, lack of planning, lack of IT management, and technical illiteracy are among the top ten project failures.

Top five factors in successful projects

  • Top factors in successful projects are: user involvement, executive management support, clear statement of requirements, proper planning, and realistic expectations.

Stakeholder Management (Overview)

  • Definitions and considerations for different levels of stakeholders, stakeholder management plan, analyzing stakeholder impact, stakeholder engagement, and addressing stakeholder challenges.

Stakeholder Engagement

  • Awareness of potential stakeholder impacts. Different stakeholders react in different ways, including being unaware, resistant, neutral, supportive, or leading in their reactions to the project.

Challenges with Stakeholders

  • Common challenges relating to stakeholder engagement, including: distractions related to too many ongoing projects, a global workforce, cultural differences, resistance to change in the VUCA world, and clarity on stakeholder and project roles & impact.

Hints & Tips for Starting a Project and Managing Stakeholders

  • Practical advice for initial stakeholder management, and how to adapt throughout the project life cycle.

Scope definition & Management

  • Scope is defined by the output and deliverables of the project; important elements include the business needs, collection of data, define scope, validate it, and control scope.

Validation of Scope

  • Scope validation involves the formalization of acceptance criteria for the complete project scope.

Control of Scope

  • Scope Control focuses on managing changes to the project scope, procedures and steps for formal (RfC, scope change procedure) and informal scope control (creep or goldplating) are discussed.

Work Breakdown Structure (WBS)

  • A breakdown structure of all parts of a project. It gives a list of the deliverables and workpackages for the project.

WBS Dictionary

  • Documents that provide detailed deliverable and scheduling information about each WBS component. 

Agile: 4 Values & 12 Principles

  • Agile Manifesto, and principles for agile product development are highlighted.

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Description

Test your knowledge on stakeholder engagement strategies and the importance of early consultations in project management. This quiz will cover techniques for effective communication, the role of requirements traceability, and common challenges faced when managing multiple stakeholders.

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