Project Management Processes Quiz

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Questions and Answers

What processes were used when feedback indicates that customer seating can be installed after painting is complete?

  • Control Schedule
  • Sequence Activities (correct)
  • Develop Schedule
  • Define Activities

Which of the following does not typically occur during the Initiating process group?

  • The charter is authorized
  • Initial scope is proposed
  • Total scope is established (correct)
  • Finances are committed

Which method uses focused sessions with stakeholders to define product requirements?

  • Facilitated Workshops (correct)
  • Benchmarking
  • Observations
  • Interviews

What can be used to gather early feedback on product requirements by sharing a working version?

<p>Prototypes (B)</p> Signup and view all the answers

Which term describes a delay of a successor activity with respect to a predecessor?

<p>Lag (B)</p> Signup and view all the answers

What input is necessary for evaluating performance against expectations in quality activities?

<p>Work Performance Reports (A)</p> Signup and view all the answers

Which tool is also known as a fishbone diagram for displaying origins of quality problems?

<p>Cause and Effect Diagrams (A)</p> Signup and view all the answers

Which process estimates the labor and material needed for project activities?

<p>Estimate Activity Resources (C)</p> Signup and view all the answers

Which stage of team development involves potential conflicts among team members?

<p>Storming (A)</p> Signup and view all the answers

What is the term for transferring a negative risk to another party?

<p>Transfer (D)</p> Signup and view all the answers

Which diagram is used to understand the relationship between two variables in quality management?

<p>Scatter Diagram (A)</p> Signup and view all the answers

Which statement about fixed price incentive fee (FPIF) contracts is false?

<p>Bonuses can be awarded at any time. (D)</p> Signup and view all the answers

Which process involves generating the cost baseline through activity cost aggregation?

<p>Determine Budget (B)</p> Signup and view all the answers

What is not an input to the 'Plan Scope Management' process?

<p>Stakeholder Feedback (D)</p> Signup and view all the answers

Which option is not true regarding projects?

<p>They produce an identical product in every instance. (D)</p> Signup and view all the answers

Which of the following is not an input to 'Plan Quality Management'?

<p>Quality Checklists (B)</p> Signup and view all the answers

PMOs that train project managers and provide templates and best practices are referred to as:

<p>Supportive (A)</p> Signup and view all the answers

Which of the following is not true about procurement management on agile projects?

<p>It is ideal when buyers and sellers are collaborating together in a virtual environment. (A)</p> Signup and view all the answers

Which of the following lifecycles is commonly used in large organizations with large enterprise-wide system deployments?

<p>Predictive (D)</p> Signup and view all the answers

According to a RACI matrix, an individual who has ultimate ownership and decision-making authority is:

<p>Accountable (B)</p> Signup and view all the answers

When performing the plan risk management process, which activity might the team complete?

<p>Determining the stakeholders' appetite for risk. (D)</p> Signup and view all the answers

Which of the following processes involves specifying the procurement approach and identifying potential sellers?

<p>Plan Procurement Management (A)</p> Signup and view all the answers

Which of the following are tools and techniques used in the 'Manage Quality' process?

<p>Benchmarking, Checklists, Test &amp; Inspection Planning (A)</p> Signup and view all the answers

After identifying project risks and assessing their probability and impact, what may be used to determine risks with the most potential impact?

<p>Monte Carlo Simulation (D)</p> Signup and view all the answers

Which of the following represents an appraisal cost in the context of cost of quality (COQ)?

<p>Testing (A)</p> Signup and view all the answers

Which of the following is not an input to the 'Control Quality' process?

<p>Quality Control Measurements (C)</p> Signup and view all the answers

Which of the following is not an input to the 'Perform Integrated Change Control' process?

<p>Work Performance Data (C)</p> Signup and view all the answers

Which knowledge area includes the processes for engaging with stakeholders impacted by the project?

<p>Project Stakeholder Management (A)</p> Signup and view all the answers

Which technique is used when ranking team members to determine selection for a project?

<p>Multi-Criteria Decision Analysis (B)</p> Signup and view all the answers

In deploying self-checkout registers at a grocery chain, which tool or technique might be needed to manage project knowledge?

<p>Lessons Learned Register (B)</p> Signup and view all the answers

Which contract type allows costs to be open-ended and is useful for staffing needs?

<p>Time &amp; Materials (T&amp;M) (B)</p> Signup and view all the answers

The 'Monitor Risks' process primarily involves which of the following actions?

<p>Tracking existing and identifying new risks (A)</p> Signup and view all the answers

What could be an activity performed during the planning stakeholder engagement process?

<p>Identifying the information needs of stakeholders. (A)</p> Signup and view all the answers

Which of the following represents the lowest level in the Work Breakdown Structure (WBS)?

<p>Work Package (C)</p> Signup and view all the answers

In which skill set of the PMI Talent Triangle® does cultural sensitivity fall?

<p>Leadership (A)</p> Signup and view all the answers

Which of the following is not considered a trend in project resource management?

<p>The prioritization of cost over quality (A)</p> Signup and view all the answers

Which statement is not true about requirements or requirements documentation?

<p>They provide detailed design specifications. (A)</p> Signup and view all the answers

The 'Pre-Assignment' technique is used primarily in which process?

<p>Acquire Resources (A)</p> Signup and view all the answers

Which of the following best describes solution requirements?

<p>They define the features or functions of a product or service. (B)</p> Signup and view all the answers

Which statement about the sequencing of activities is not true?

<p>It eliminates the need for resource allocation planning. (A)</p> Signup and view all the answers

What is the key purpose of using a salience model?

<p>To prioritize information based on its significance (C)</p> Signup and view all the answers

Which option describes an incorrect characteristic of a salience model?

<p>It applies only to quantitative data. (C)</p> Signup and view all the answers

In a salience model, which factor is most likely to be considered least important?

<p>Factors with low relevance to the core issue (D)</p> Signup and view all the answers

How can a salience model impact decision-making?

<p>By clearly defining essential and less essential information (B)</p> Signup and view all the answers

When evaluating a salience model, which aspect could lead to biases?

<p>Overemphasizing personal preferences (C)</p> Signup and view all the answers

What is a potential drawback of using a salience model?

<p>It may lead to superficial analysis of issues (C)</p> Signup and view all the answers

Which scenario exemplifies the effective use of a salience model?

<p>Identifying key factors in customer satisfaction analysis (C)</p> Signup and view all the answers

Which criteria should NOT be included in a salience model assessment?

<p>Popularity among peers (C)</p> Signup and view all the answers

What is an important aspect of maintaining an effective salience model?

<p>Regularly updating the information used (A)</p> Signup and view all the answers

Which element is crucial for the proper implementation of a salience model in research?

<p>Flexible adaptation of criteria based on context (D)</p> Signup and view all the answers

Flashcards

Define Activities

The process of defining the specific tasks (activities) that must be completed to achieve the project objectives.

Sequence Activities

The process of arranging the order in which the project activities must be performed.

Develop Schedule

This process involves creating a comprehensive project schedule, including start and end dates for each activity, considering dependencies, and allocating resources.

Control Schedule

The process of monitoring and controlling the project schedule to ensure it's being followed.

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Initiating Process Group

This process group involves defining and authorizing the project.

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Facilitated Workshops

These are structured sessions with key stakeholders to gather detailed product requirements.

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Prototypes

These are early working versions of a product, used to gather feedback on the requirements.

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Lag

This occurs when one activity has to be completed before another can start, creating a delay in the successor activity.

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Storming stage in Team Development

This stage in team development is marked by potential conflict and the need for team members to collaborate effectively for success. If they fail to work together, performance may be negatively impacted.

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Transfer (Risk Response)

This risk response strategy involves transferring the risk to another party, essentially making them responsible for managing it.

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Scatter Diagram (Quality Management)

This visual tool shows the relationship between two variables, helping to identify potential causes or factors contributing to quality defects.

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Fixed Price Incentive Fee (FPIF) Contract

This contract type features a fixed price at the start, but allows for incentives based on meeting cost, schedule, or performance targets. Bonuses are given for exceeding objectives.

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Determine Budget (Cost Management)

This process involves combining the costs of individual activities to create a comprehensive cost baseline for the project.

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Scope Management Plan

A document that outlines the project's scope and clarifies the boundaries between what's included and what's outside the project's deliverables.

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Project Termination

Projects can be terminated early if a project is stopped prematurely or if the need for the project no longer exists, resulting in an early end to its lifecycle.

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Quality Management Plan (Plan Quality Management)

An input that is used to guide the planning and execution of quality-related activities, ensuring that quality standards are effectively incorporated into the project.

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Supportive PMO

PMOs that provide guidance, templates, and best practices for project managers are known as Supportive PMOs. Their focus is to facilitate and support project execution.

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Agile Procurement Management

Procurement management in agile projects emphasizes collaboration between buyers and sellers, including risk and reward sharing. Flexible teams and potentially extended teams are facilitated, often working virtually. Agile can be combined with traditional project management, depending on the project scope and requirements.

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Which lifecycle is ideal for large system deployments?

Large organizations often use the Predictive lifecycle for major enterprise-wide system deployments. These projects are typically well-defined with a clear scope and schedule.

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Who is accountable?

In a RACI matrix, the 'Accountable' role represents the individual who ultimately owns the decision and bears responsibility for its outcome.

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Plan Risk Management activities

Plan Risk Management involves identifying potential risks, analyzing their probability and impact, and planning responses. Activities include brainstorming risk sources, analyzing stakeholders' risk tolerance, and exploring risk mitigation options, including risk transfer.

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Plan Procurement Management

Plan Procurement Management is the process of defining the procurement approach, identifying potential sellers, and developing procurement documents. This involves outlining the project's needs and determining how to acquire the necessary goods and services effectively.

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Manage Quality tools and techniques

The 'Manage Quality' process involves ensuring that the project meets quality standards. It encompasses various tools and techniques such as benchmarking, checklists, testing, and inspection planning. This process helps achieve intended results and customer satisfaction.

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Quantitative Risk Analysis and its visualization tools

Quantitative risk analysis helps prioritize risks based on their potential impact on project outcomes. Visualization tools like Tornado diagrams illustrate the impact of risk factors.

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Appraisal Cost

A cost of quality (COQ) category that represents the cost of evaluating whether products or services meet quality requirements.

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Multi-Criteria Decision Analysis

A technique used in resource acquisition where team members are ranked based on their skills and suitability for a project.

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Time & Materials (T&M)

A contract type where the final cost isn't fixed upfront. It is helpful when needing to bring in resources on an as-needed basis.

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Monitor Risks

A process for identifying and managing potential problems or threats to a project's success. It aims to reduce risks and protect project objectives.

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Project Stakeholder Management

A knowledge area focused on engaging with project stakeholders, identifying their needs, and managing their expectations.

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Prevention Cost

A cost of quality (COQ) category representing the cost of preventing defects from happening in the first place.

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Perform Integrated Change Control

A process used to track, manage, and approve changes within a project.

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What is a Work Package?

The lowest level in the WBS, representing the smallest unit of work that can be scheduled and tracked.

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What is Pre-Assignment?

A technique used in resource management where specific resources are assigned to specific tasks before the project starts.

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What is a Predecessor Task?

This describes a task that must be completed before another task can begin. It's a dependency in the project schedule.

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What are Solution Requirements?

This refers to the features or functions of a product or service that meet business objectives in a project.

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What is Sequencing of Activities?

The process of establishing the logical order of tasks based on dependencies within the project.

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What is Resource Management?

This describes the process of identifying and managing all the resources needed to complete a project.

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What is Requirements Documentation?

These are the documents that detail what the customer or sponsor needs. It includes various levels of detail.

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What is Stakeholder Engagement?

This describes the process of identifying and classifying the various stakeholders involved in a project.

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Salience Model

The Salience Model explains that decisions are made based on the relative importance or 'salience' of different factors, not all factors being equal. Each factor has their own weight based on the situation's context and individual's perception.

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Why is the Salience Model important?

The Salience Model is a framework that helps to understand how people make decisions in complex scenarios. It helps to explain why someone might make a decision that seems illogical or irrational based on all the information available.

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What is the core principle of the Salience Model?

Factors are not created equal when making a decision. Some factors have a higher salience due to their relevance to the situation or individual needs. These factors are more likely to influence the decision, even if they are not objectively the most significant.

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What influences the salience of factors?

Salience can be influenced by various factors, such as personal experiences, cultural background, and emotional attachments. These factors influence how individuals perceive and prioritize information.

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What are the implications of the Salience Model?

The Salience Model suggests that it is essential to identify and understand the factors that are most salient to an individual in specific situations to predict decision-making.

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How can the Salience Model be used in practice?

The Salience Model can be used to analyze various situations and understand the factors that drive decision-making. For example, a marketing agency might use the Salient Model to understand how consumers select particular brands based on key features, such as price, quality, or brand reputation.

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Weighting of factors in the Salience Model

The Salience Model works by weighting factors based on perceived importance. This weighting can change based on the situation's context. Factors that are important in one situation may be less important in another.

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Why is the Salience Model a cognitive shortcut?

The Salience Model is a mental shortcut that allows people to make decisions in situations involving limited cognitive resources. It helps simplify the decision-making process by highlighting key factors.

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How does the Salience Model influence emotional decision-making?

The Salience Model provides a framework for understanding decisions influenced by emotions. Factors with emotional significance are more likely to have high salience than those without.

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How does the Salience Model relate to cognitive biases?

The Salience Model helps explain why biases can occur during decision-making. Individuals may overemphasize or underemphasize factors based on their personal beliefs, values, or experiences, leading to biased choices.

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Study Notes

CAPM Practice Exam Notes (6th Edition)

  • The practice exam is designed to help prepare for the Certified Associate in Project Management (CAPM)® exam.
  • The practice exam contains 150 questions.
  • The official exam is 150 questions and must be completed within three hours.
  • All rights reserved. No part of the publication may be reproduced except with permission from the publisher.
  • The publisher is not responsible for any loss or damage arising from the information in the publication.
  • The publication was copyright 2020.

Process Group and Processes (Example Questions)

  • Develop Project Management Plan process involves integrating subsidiary plans into a comprehensive plan.
  • Schedule Management on agile projects uses longer cycles and frequent feedback, but the role of the project manager remains similar to a waterfall project. The project manager is not responsible for the same scheduling method.
  • Managing conflict includes incorporating multiple viewpoints to work together constructively. Common techniques include direct/force, collaborate/problem solve, withdraw/avoid, and compromise/reconcile.
  • Sequencing activities involves determining the relationships (dependencies) between tasks based on established best practices, which are mandatory or discretionary.
  • Decomposing project work into smaller components is part of the Create WBS process.
  • Project Management Offices (PMOs) offer training and templates to enhance project management best practices.

Additional Topics (Example Questions)

  • Plan Risk Management: Risk analysis, including probability and impact of risk occurrence, is part of analyzing the effect of risks on project objectives.
  • Manage Quality: Tools like benchmarking, checklists, test & inspection planning, process analysis, audits, problem solving, data analysis, testing, and meetings are used.
  • Manage Quality: Identifying and addressing negative risks such as defects through appropriate solutions to address risks and show contributing factors (e.g. using cause-and-effect diagrams to identify origins).
  • Manage Project Execution: Project managers use risk analysis for decision making by identifying individual risks that have the potential to have the most impact on project results using tools such as tornado diagrams.
  • Team Development: Understanding the stages of team development is crucial for project success. Understanding conflict and team dynamics are important.
  • Procurement Management: Agile projects often allow for buyers and sellers to collaborate, and sellers to extend the team.
  • Contract Types: Fixed-price incentive fee (FPIF) contracts and other contract types exist.
  • Key Project Info: Tools and techniques such as calculating Schedule Variance (SV), and earned values (EV) are important skills for project managers
  • Project Life Cycles: There are various types of life cycles such as Agile, Iterative, Predictive and Adaptive.
  • Enterprise Environmental Factors: These factors can positively or negatively affect projects and are often outside a project manager's control. Examples include organizational culture, industry standards and marketplace conditions.

Exam Specifics

  • The exam tests on project management knowledge rather than project management methodology.
  • It often uses case studies and scenarios to illustrate the application of concepts.
  • Be able to identify and define project management terms and concepts.

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