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Program Management and Evaluation
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Program Management and Evaluation

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@DeadCheapTurtle

Questions and Answers

What is the ultimate goal of programming in a recreational setting?

  • To generate revenue for the organization.
  • To ensure safety and compliance.
  • To manage resources effectively.
  • To help people have enjoyable experiences. (correct)

    • Which phase focuses on generating creative approaches?

  • Evaluation Phase
  • Analysis Phase
  • Exploration/Interpretation Phase
  • Generation Phase (correct)

    • What does the term 'Differentially Self-Reflexive Actors' refer to?

  • Individuals who follow strict programming guidelines.
  • Individuals who recognize their perceptions by others. (correct)
  • Individuals who operate independently from their environment.
  • Individuals unaware of their impact on others.

    • How does the place or setting influence an interaction?

    <p>It influences behavior by providing context and boundaries.</p> Signup and view all the answers

    What is a key characteristic of a program plan?

    <p>It is a working document subject to ongoing revision.</p> Signup and view all the answers

    Which of the following is NOT a goal of generating creative efforts?

    <p>To judge every idea critically.</p> Signup and view all the answers

    What should a program plan provide for future operations?

    <p>A framework for the current status of the program.</p> Signup and view all the answers

    How do relationships influence individual interactions?

    <p>They bring expectations, obligations, and past histories.</p> Signup and view all the answers

    What is a critical aspect of managing a program?

    <p>To synthesize generated approaches into solutions.</p> Signup and view all the answers

    What is the purpose of the operational details included in a program plan?

    <p>To create a detailed record of instructions for implementation.</p> Signup and view all the answers

    What is the first stage of the creative program design process according to Wallas?

    <p>Preparation – gathering information.</p> Signup and view all the answers

    Which aspect is NOT included in the operational details for a program?

    <p>User satisfaction surveys.</p> Signup and view all the answers

    What does the co-orientation during interactions involve?

    <p>Constant negotiation and redefinition.</p> Signup and view all the answers

    In the incubation stage, what should participants do?

    <p>Step back and let the mind contemplate the problem.</p> Signup and view all the answers

    Which of the following is NOT typically included in a promotional plan?

    <p>Detailed registration protocols.</p> Signup and view all the answers

    What is analyzed during the preparation stage of creative program design?

    <p>User research and needs identification.</p> Signup and view all the answers

    What type of lodging might city hotels provide for employees in emergencies?

    <p>Houseuse</p> Signup and view all the answers

    What is a key characteristic of job roles in resorts compared to commercial hotels?

    <p>Job rotation is common</p> Signup and view all the answers

    How do resorts primarily generate income?

    <p>Diverse sources including recreational activities</p> Signup and view all the answers

    Which statement best describes the role of traditions in resorts?

    <p>They help cultivate a loyal customer base</p> Signup and view all the answers

    What is the primary source of income for commercial hotels?

    <p>Room revenue and food sales</p> Signup and view all the answers

    What is a key factor in designing effective activity programs for resort guests?

    <p>Guests' demographics and interests</p> Signup and view all the answers

    What typically characterizes guests at a commercial hotel?

    <p>They require standard, quick service</p> Signup and view all the answers

    Which recreational activity is mentioned as a key attraction for business meetings at resorts?

    <p>Golf</p> Signup and view all the answers

    What type of space is emphasized as being necessary for resorts compared to commercial hotels?

    <p>Bigger room sizes and closet space</p> Signup and view all the answers

    Which of the following is NOT listed as a typical resort activity?

    <p>Concierge Service</p> Signup and view all the answers

    What do resort guests typically expect during their stay?

    <p>A variety of activities</p> Signup and view all the answers

    Which of the following amenities is mentioned as available at resorts?

    <p>Beach Access</p> Signup and view all the answers

    Which feature distinguishes the guest experience at resorts from that at commercial hotels?

    <p>Expectation of personalized service</p> Signup and view all the answers

    What is the focus of the illumination stage in the creative process?

    <p>Achieving a moment of insight</p> Signup and view all the answers

    Which plan details what happens if a program is cancelled?

    <p>Cancellation Plan</p> Signup and view all the answers

    What should be included in a Program Evaluation Plan?

    <p>Instruments and techniques for evaluation</p> Signup and view all the answers

    What is the primary purpose of the verification/implementation stage?

    <p>To evaluate and polish the chosen idea</p> Signup and view all the answers

    During program development, what is the importance of evaluation data?

    <p>To analyze the value of the program</p> Signup and view all the answers

    Which step is NOT a general step in program development?

    <p>Design marketing strategies</p> Signup and view all the answers

    What does the disposition decision plan specify?

    <p>Who will determine the future of the program</p> Signup and view all the answers

    What is involved in the accountability step of the program development process?

    <p>Assigning responsibilities for each activity</p> Signup and view all the answers

    Study Notes

    Program Management and Evaluation

    • Programming in recreational settings aims to create enjoyable experiences for participants.
    • Successful programming connects understanding of the program, creation process, and management methods.

    Key Elements of Program Production

    • Differentially Self-Reflexive Actors: Individuals aware of their self-perception and social context impact interaction dynamics.
    • Place/Setting: The environment (physical or virtual) influences interactions by providing context and boundaries.
    • Relationships: Expectations, obligations, and histories affect how individuals engage with each other within the program.

    Program Plan Purposes

    • Acts as a record of program status and resource usage.
    • Serves as a reference for future operations.
    • Includes operational details and implementation instructions.

    Promotion and Budgeting

    • Promotion Plan: Identifies target market and strategies for outreach.
    • Budgeting: Details income projections, expenses, and pricing rationale.

    Creative Program Design Process (Wallas, 1926)

    • Preparation: Gather information via user research to define user needs and problems.
    • Incubation: Allow ideas to develop organically without immediate judgment.
    • Illumination: The "aha" moment of insight that can be cultivated through structured thinking.
    • Verification/Implementation: Evaluate, analyze, and refine the idea into a complete plan.

    Phases of Creative Process (Wallas and Finke, Ward, Smith)

    • Problem Definition: Craft a clear statement of the problem faced.
    • Organizational Management: Break down tasks, categorize activities, and establish timelines.
    • Accountability: Define who is responsible for what throughout the program lifecycle.

    Recreational Operations and Amenities

    • Guest Expectations: Resort guests anticipate diverse and engaging activities.
    • Programs should cater to varied demographics, interests, and physical abilities.

    Facility and Labor Management

    • Facilities at Resorts: Bigger spaces are necessary to accommodate diverse activities and amenities.
    • Labor Skills:
      • Resorts: Employees need a versatile skill set to handle seasonal demands.
      • Commercial Hotels: Employees typically have specialized, consistent roles.

    Sources of Revenue

    • Resorts: Income is generated from rooms, dining, retail, and recreational activities.
    • Commercial Hotels: Primarily depend on room and food/beverage sales, with lesser diversification.

    Traditions and Customer Engagement

    • Resorts: Cultivate loyalty through annual events and themed weekends, enhancing the guest experience.
    • Commercial Hotels: While traditions can improve satisfaction, they aren't as central to the business model.

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    Related Documents

    LEISURE_Lesson 8 & 9 Reviewer.pdf

    Description

    This quiz covers key elements of program management and evaluation in recreational settings. Participants will explore the dynamics of different actors, the effects of physical and virtual environments, and the importance of relationships in programming. Additionally, it will touch on program planning purposes and the roles of promotion and budgeting.

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