Professionalism in Computer Systems Quiz

Study Notes

Effective Communication and Professionalism in Computer Systems

Waleed Abdulrahim, 202200392, emphasizes the importance of professionalism and procedures in computer systems.
Key aspects of effective communication include respectful communication and eliciting answers.
Respectful communication involves asking for permission to begin work and actively listening to the customer's problem without interruptions.
Effective communication entails using non-accusatory language and asking fact-seeking questions, avoiding jargon and acronyms.
When explaining actions, it's important to use analogies and visual aids and to maintain a friendly demeanor.
The traits of a tech professional include dependability and responsibility.
A responsible person is answerable for their actions, distinguishing responsibility from dependability.
It is crucial to avoid disrespecting the user's job and the person, and not to take angry customer statements personally.
Outside interruptions during customer interactions should be avoided.
Examples of respectful communication include using non-accusatory language and asking fact-seeking questions, while avoiding jargon and acronyms.
Effective communication involves explaining actions using analogies and visual aids and maintaining a friendly demeanor.
The traits of a tech professional include dependability and responsibility, with responsibility entailing answerability for one's actions.

Description

Test your knowledge of professionalism and procedures in computer systems with this quiz. Learn about effective communication, respectful interaction with users, and best practices for dealing with customer problems. See how well you understand what not to do in customer service situations and how to maintain a professional demeanor.