Professionalism in Computer Systems Quiz

Effective Communication and Professionalism in Computer Systems

• Waleed Abdulrahim, 202200392, emphasizes the importance of professionalism and procedures in computer systems.
• Key aspects of effective communication include respectful communication and eliciting answers.
• Respectful communication involves asking for permission to begin work and actively listening to the customer's problem without interruptions.
• Effective communication entails using non-accusatory language and asking fact-seeking questions, avoiding jargon and acronyms.
• When explaining actions, it's important to use analogies and visual aids and to maintain a friendly demeanor.
• The traits of a tech professional include dependability and responsibility.
• A responsible person is answerable for their actions, distinguishing responsibility from dependability.
• It is crucial to avoid disrespecting the user's job and the person, and not to take angry customer statements personally.
• Outside interruptions during customer interactions should be avoided.
• Examples of respectful communication include using non-accusatory language and asking fact-seeking questions, while avoiding jargon and acronyms.
• Effective communication involves explaining actions using analogies and visual aids and maintaining a friendly demeanor.
• The traits of a tech professional include dependability and responsibility, with responsibility entailing answerability for one's actions.