Product Lifecycle Management (PLM)

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Questions and Answers

An organization wants to use PLM to streamline its product development. Which benefit is most directly achieved by connecting design, research, and customer service through a collaboration environment?

  • Reduced costs through software simulation
  • Reduced time to market (correct)
  • Improved product quality
  • Ensuring regulatory compliance

When implementing an enterprise system, a company finds that integrating the new system with existing financial analysis programs and e-commerce operations is more complex than anticipated. What challenge is the company experiencing?

  • User frustration with the new system
  • Difficulty in managing change
  • Cost and disruption of upgrades (correct)
  • Management of software customization

A manufacturing company uses CAD software to design a new product. What key capability does CAD provide in this context?

  • Managing the product's lifecycle from concept to retirement
  • Analyzing the robustness and performance of the design
  • Controlling machine tools in manufacturing
  • Assisting in the creation, analysis, and modification of the design (correct)

A company adopts a hosted software model for its enterprise applications. What is a primary goal they are trying to achieve?

<p>Acquiring, using, and benefiting from new technology with reduced complexity and startup costs (C)</p> Signup and view all the answers

A manufacturing firm decides to implement PLM software but opts for separate components from different vendors over time. What is a potential challenge they might face?

<p>Difficulty in linking all the various components together into a comprehensive database (B)</p> Signup and view all the answers

What is the role of CAE software in product lifecycle management?

<p>Analyzing the robustness and performance of components and assemblies. (C)</p> Signup and view all the answers

An organization is considering adopting a hosted software model. What is a potential disadvantage they should be aware of?

<p>Potential availability and reliability issues (C)</p> Signup and view all the answers

Which of the following is the best description of how CAM software integrates with CAD and CAE?

<p>The model generated in CAD and verified in CAE can be input into CAM software, which then controls the machine tool. (C)</p> Signup and view all the answers

What is the BEST definition of Product Lifecycle Management (PLM)?

<p>An enterprise business strategy that creates a common repository of product information and processes. (A)</p> Signup and view all the answers

An engineering firm wants to improve its prototyping process. How can PLM software assist in reducing prototyping costs?

<p>By reducing prototyping costs through the use of software simulation (C)</p> Signup and view all the answers

Which of the following would be classified as an EXTERNAL user of PLM software and its data?

<p>Packaging suppliers (D)</p> Signup and view all the answers

A company struggling with a failed ERP implementation seeks advice. What is a key tip to avoid such failures in the future?

<p>Assigning a full-time executive to manage the project. (C)</p> Signup and view all the answers

In the context of product lifecycle management, which phase directly follows 'Product Design'?

<p>Process Design (A)</p> Signup and view all the answers

Why is it important to be wary of modifying enterprise system software to conform to your firm's business practices?

<p>Customizations can become extremely expensive and further delay implementation. (D)</p> Signup and view all the answers

A company wants to improve its manufacturing process by using software to control machine tools and related machinery. Which type of software is best suited for this purpose?

<p>Computer-aided manufacturing (CAM) (A)</p> Signup and view all the answers

Which action demonstrates a company effectively addressing 'User frustration with the new system' during enterprise system implementation?

<p>Conducting extensive training and offering encouragement. (B)</p> Signup and view all the answers

What is a key benefit of reducing the number of product components through standardization, as facilitated by a PLM system?

<p>Reduce costs (A)</p> Signup and view all the answers

Which phase typically comes FIRST in Product Lifecycle Management?

<p>Research &amp; Development (A)</p> Signup and view all the answers

If an organization chooses a piecemeal approach to implement PLM, what advantages does this strategy offer?

<p>Choose the software that best meets needs for a particular phase in the product life cycle. (C)</p> Signup and view all the answers

What is a potential problem integrating the hosted products of different vendors?

<p>Savings anticipated from outsourcing may be offset by increased effort to manage vendor. (B)</p> Signup and view all the answers

Flashcards

PLM Definition

An enterprise business strategy that creates a common repository of product information and processes.

PLM Software

Software that provides a means for managing the data and processes associated with the various phases of a product's lifecycle.

CAD

The use of software to assist in the creation, analysis, and modification of the design of a component or product.

CAE

The use of software to analyze the robustness and performance of components and assemblies.

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CAM

The use of software to control machine tools and related machinery in the manufacture of components and products.

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Implement a single system

A way of implementing a PLM system by encompassing all phases of the product life cycle with an integrated system.

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Implement multiple systems

A way of implementing a PLM system by using separate PLM software components from different vendors over time.

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Hosted Software Model

Many business application software vendors are pushing the use of this software model for businesses; customers can acquire, use, and benefit from new technology while avoiding complexity/high start-up costs.

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Pay-as-you-go approach

Using this approach, businesses can experiment with software capabilities without major financial investment.

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Reduce time to market.

A benefit of PLM software.

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Reduce costs.

A benefit of PLM software.

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Ensure regulatory compliance.

A benefit of PLM software.

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Study Notes

Product Lifecycle Management (PLM)

  • PLM represents an enterprise business strategy.
  • Creates a central repository for product information and processes.
  • Promotes collaborative creation, management, dissemination, and usage of product and packaging information.

Product Lifecycle Management (PLM) Software

  • PLM software offers tools to manage data and processes across all phases of a product's lifecycle.
  • PLM software can include computer-aided design (CAD), computer-aided engineering (CAE), and computer-aided manufacturing (CAM).

Phases of Product Lifecycle Management

  • Service & Support
  • Retire & Replace
  • Sales & Marketing
  • Research & development
  • Concept Development
  • Product Design
  • Prototype & Test
  • Process Design
  • Production & Assembly
  • Product Delivery & Installation

Computer-Aided Design (CAD)

  • CAD software assists in the creation, analysis, and modification of product designs.
  • It increases designer productivity, design quality, and it creates descriptive databases of items.
  • CAD data facilitates sharing and is used in machining and manufacturing.

Computer-Aided Engineering (CAE)

  • CAE software analyzes component and assembly robustness and performance.
  • It simulates validates and optimizes products and manufacturing tools.
  • CAE significantly aids design teams in evaluations and decision-making.

Computer-Aided Manufacturing (CAM)

  • CAM software controls machine tools and related machinery in manufacturing.
  • Models from CAD, verified via CAE, are input into CAM, which then manages machine tools.

Implementing PLM Systems

  • Implement a single, integrated PLM system encompassing all phases of the product lifecycle
  • Implement multiple, separate PLM software from various vendors over time.
  • A piecemeal approach enables organizations to select software that is best suited for a specific phase of the product life cycle.
  • A piecemeal approach may make it difficult to link all the various components together to create a comprehensive database of product and process data.

PLM Software Users

  • Both internal and external users utilize PLM software and data.

Internal Users of PLM

  • Include those in engineering, operations, manufacturing, procurement, sourcing, marketing, quality assurance, customer service, and regulatory roles.

External Users of PLM

  • Include a manufacturer's design partners, packaging suppliers, raw material suppliers, and contract manufacturers.

Benefits of a PLM system

  • Reduce time to market by connecting design, research and development, procurement, manufacturing, and customer service seamlessly through a flexible collaboration environment
  • Reduce costs by reducing prototyping costs through the use of software simulation and by reducing scrap and rework through improved processes
  • Ensure regulatory compliance through improved security by providing a secure repository, tracking and audit trails, change and document management controls, workflow and communications

Challenges of Enterprise System Implementation

  • Cost and disruption of upgrades are challenges with enterprise implementation
  • The average ERP implementation costs $5.5 million and takes over 14 months.
  • Radically changing established operational methods to conform to enterprise work processes may be difficult.
  • Customizing software may be necessary to meet mandatory business needs; this can be costly and can further delay implementation.

H.B. Fuller Implementation Example

  • H.B. Fuller, received $14 million in arbitration against Accenture after a failed SAP ERP implementation.
  • The SAP ERP system had problems, and was behind schedule.
  • The company spent over $8 million to address issues related to the implementation after spending $60 million.

Avoiding Failed Enterprise System Implementations

  • Assign a full-time executive to manage the project.
  • Appoint an experienced, independent resource to provide project oversight and validate system performance.
  • Allocate sufficient time to transition to the new system.
  • Provide ample time and money for training.
  • Define metrics to measure progress and identify project risks.
  • Keep the project scope well-defined in essential business processes.
  • Exercise caution when modifying enterprise system software to conform to the business practices.

Hosted Software Model

  • Software vendors are promoting the hosted software model
  • A hosted approach helps customers benefit from new technology while avoiding complexity and high costs.
  • The pay-as-you-go model enables businesses to:
    • Experiment with software without major financial investments.
    • Dispose of software without large losses if it doesn't meet expectations.
    • Avoid hiring full-time IT staff to maintain applications.

Implementing CRM: iProspect Example

  • iProspect’s clients include large companies such as Adidas, and Coca-Cola.
  • The firm seeks a formal method for capturing customer information and interactions.
  • The goal is to implement a CRM system to capture best practices and improve sales and satisfaction.

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