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Product Features and Services
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Product Features and Services

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Questions and Answers

What is the purpose of adding features to a basic product?

  • To make the product different from competitors' products and services (correct)
  • To make the product more fragile
  • To make the product more expensive
  • To make the product more difficult to use
  • What is a brand?

  • A unique name, symbol, or design that identifies a competitor's product
  • A type of packaging for low-cost items
  • A maintenance contract for major appliances
  • A unique name, symbol, or design that identifies a product or service (correct)
  • Why do customers want a good value when they purchase a product or service?

  • Because they want to compare with competitors' products
  • Because they want to impress their friends
  • Because they want to receive a good quality product or service (correct)
  • Because they want to get their money back
  • What is the purpose of a maintenance contract?

    <p>To pay for repair work</p> Signup and view all the answers

    What is the purpose of packaging?

    <p>To provide protection and security for the product</p> Signup and view all the answers

    What types of products are often impulse goods?

    <p>Candy, toys, and low-cost items</p> Signup and view all the answers

    What is the main reason businesses add features to a basic product?

    <p>To make it different and better than competitors' products</p> Signup and view all the answers

    What does a brand typically consist of?

    <p>A unique name and symbol</p> Signup and view all the answers

    What is the primary goal of customers when purchasing a product or service?

    <p>To get a good value</p> Signup and view all the answers

    What type of products are often associated with emergency goods?

    <p>Towing services and umbrellas</p> Signup and view all the answers

    What is the primary purpose of packaging?

    <p>To provide protection and security</p> Signup and view all the answers

    Study Notes

    Product Features

    • Businesses can add features to a basic product to differentiate it from competitors' products and services
    • Features improve the basic product, and businesses decide which ones to offer to customers

    Associated Services

    • Examples of associated services include maintenance contracts for major appliances like washers and refrigerators
    • These services often cover repair work and provide additional value to customers

    Brand/Image

    • A brand is a unique name, symbol, or design that identifies a product or service
    • Brand name is often a key factor in customers' purchasing decisions

    Guarantee/Warranty

    • A guarantee or warranty ensures customers receive a good value for their purchase
    • If the product or service does not meet standards, customers can get a refund

    Packaging

    • Packaging provides protection and security for products during transportation and storage
    • It also provides information about the product
    • Examples of impulse goods that often have attention-grabbing packaging include candy, toys, and low-cost items
    • Other examples of products that may require special packaging include emergency goods, towing services, umbrellas, and ambulances

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    Description

    Learn about how businesses add features to basic products to differentiate them from competitors. Understand how features are added to improve products and services.

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