Proctor Quiz

Study Notes

Full property inspections, including roofs, mandatory for all claims, regardless of loss notice details.
Direct contact with Proctor Loan Protector regarding claims is prohibited; all inquiries must go through the RYZE TPA Reviewer.
For vacant properties with "Shellpoint" as the lender, do not reach out for inspection reports; access is available through the office.
It is the responsibility of the adjuster to ensure the availability and review of inspection reports for vacant properties.
All uploaded documents in the reports section of radius must be reviewed.

Scheduled inspections must be noted in the claims system within three days of assignment.
First status with reserves expected within five days of assignment.
Final report due within ten days of assignment.
For claims exceeding policy limits, consult the RYZE TPA Reviewer for potential additional coverage.

Initial contact required within 24 hours of claim assignment.
Complete inspection, including roofs and any APS outbuildings, must be conducted.
Coverage on residential APS properties is 10% of the insured value, confirmation on multi-building properties required.

Use Xactimate with depreciation capped at 75% on materials based on age and condition.
Remove labor minimums; adjust estimates as necessary and print using Final Draft.

Ensure all requested documents, including the completed ESX file and Proctor Narrative, are uploaded to radius.
Upload applicable weather reports and any additional supporting documentation.
Include completed Other Insurance Forms and Interior Affidavits when applicable.

Roof assists up to $500 are preapproved for steep roofs; invoices must be uploaded for payment.
Direct inspections require written approval documented in the file.
Leak detections for unknown plumbing leaks must be coordinated through the RYZE File Reviewer.
HVAC inspections may be requested by Proctor via RYZE if not previously done by the borrower.
Electrical damages require StrikeCheck assessments if repairs have not been made.

Detailed status with the #31 Proctor Engineer Request Form required if an engineer is deemed necessary.
Examples warranting an engineer include questionable damage timelines or uncertain damage sources.
The RYZE TPA reviewer will handle submission for engineer assignment and follow up on the status.