Podcast
Questions and Answers
Which action is LEAST likely to foster police legitimacy within a community?
Which action is LEAST likely to foster police legitimacy within a community?
- Ensuring officers treat all individuals with respect during encounters.
- Strictly enforcing laws regardless of community input or context. (correct)
- Actively seeking community feedback on police policies and practices.
- Implementing community policing initiatives focused on problem-solving.
A person experiencing a crisis reports feeling detached from reality and unable to concentrate. Which of the following would be the MOST appropriate initial response?
A person experiencing a crisis reports feeling detached from reality and unable to concentrate. Which of the following would be the MOST appropriate initial response?
- Advising the person to take medication or seek professional help later.
- Immediately attempting to solve the underlying issues causing the crisis.
- Reassuring the person that everything will be alright and minimizing their concerns.
- Actively listening, acknowledging their feelings, and ensuring their immediate safety. (correct)
Which of the following scenarios BEST exemplifies a 'critical incident' leading to a crisis?
Which of the following scenarios BEST exemplifies a 'critical incident' leading to a crisis?
- An individual experiences chronic stress due to ongoing financial difficulties.
- An individual makes a mistake at work, leading to a reprimand.
- An individual feels worried about an upcoming job interview.
- An officer is involved in a shooting, leading to intense media scrutiny and internal investigation. (correct)
How does understanding the elements of crisis formation BEST assist law enforcement officers in de-escalating situations?
How does understanding the elements of crisis formation BEST assist law enforcement officers in de-escalating situations?
A person is experiencing a developmental crisis related to a significant life transition. Which scenario BEST illustrates this type of crisis?
A person is experiencing a developmental crisis related to a significant life transition. Which scenario BEST illustrates this type of crisis?
A person is exhibiting behavior that officers recognize as a potential crisis. Which officer action is MOST likely to lead to a successful de-escalation?
A person is exhibiting behavior that officers recognize as a potential crisis. Which officer action is MOST likely to lead to a successful de-escalation?
During a crisis intervention, an officer uses verbal de-escalation techniques but notices the situation is worsening. Which is the MOST appropriate next step?
During a crisis intervention, an officer uses verbal de-escalation techniques but notices the situation is worsening. Which is the MOST appropriate next step?
An officer recognizes that a person in crisis seems to be disengaging from the interaction. What tactic would BEST help re-establish a connection?
An officer recognizes that a person in crisis seems to be disengaging from the interaction. What tactic would BEST help re-establish a connection?
When offering resources to a person in crisis, what approach is MOST effective according to crisis intervention principles?
When offering resources to a person in crisis, what approach is MOST effective according to crisis intervention principles?
Which statement accurately reflects the relationship between anger and listening ability in a person experiencing a crisis?
Which statement accurately reflects the relationship between anger and listening ability in a person experiencing a crisis?
Flashcards
Police Legitimacy
Police Legitimacy
The public belief that the police have the right to exercise authority.
De-escalation
De-escalation
Actions that reduce the intensity of a crisis and restore equilibrium.
De-escalation Tactics
De-escalation Tactics
Tactics used to reduce tension or conflict intensity.
Motivational Interviewing
Motivational Interviewing
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Warm Handoff
Warm Handoff
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Containment
Containment
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Crisis
Crisis
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Anticipation Stress
Anticipation Stress
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Empathy
Empathy
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Mental Illness
Mental Illness
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Study Notes
- Empathy is not one of the four pillars of procedural justice.
- The four pillars of procedural justice are neutrality, voice, and respect.
- Fairness is most associated with procedural justice.
- A symptom of being in crisis involves being unable to sleep or having repetitive dreams.
- A critical incident is described as any event or set of events that causes a person to become stressed to the point of dysfunction.
- Police legitimacy is the public belief that the police are entitled to exercise authority.
- Less cooperation and support is not one of the benefits of having police legitimacy.
- Lower stress levels and improved safety, less crime, and fewer complainants are benefits of having police legitimacy.
- Failure of a person's coping mechanisms and perception of an event causing subjective distress and disequilibrium are elements of crisis formation.
- A developmental crisis can be the result of normal, expected, transitional phases as people move from one stage of life to another, such as marriage or the birth of a child.
- Trauma is how each person processes and reacts to the bad stuff that happens as part of one's history.
- Not all forms of crises are considered harmful (False).
- Anticipation stress is described as worried about what might happen in the future.
- Trauma does not usually affect everyone the same.
- Experiencing ongoing abnormal and dysfunctional thinking, feelings, or behavior is described as a mental health crisis.
- Police will not generally use different de-escalation and crisis intervention tactics when working with someone under the influence of drugs or alcohol.
- Recognizing the signs and symptoms of a crisis can help police determine which intervention and de-escalation strategies and tools to use.
- In conducting a Basic Risk Assessment, someone who is considered High mental illness/High risk is considered the most dangerous and highest priority.
- Actions taken to reduce the intensity, bring the crisis to an end, and return to a state of equilibrium is known as the de-escalate step in crisis intervention.
- Putting a jar over the incident and actions taken to prevent the crisis from worsening or spreading describes the contain step in crisis intervention.
- Disengagement with a plan is a tactic of removing police resources when the risk of action exceeds legal obligations and the threat to others, with a deliberate plan to reengage later.
- Active listening builds rapport.
- Paraphrasing includes actions, communication topics, and strategies.
- "Your pain is understandable, considering how difficult your situation is,” describes a reflection of feelings.
- It is not true that only one police member should talk to a person in crisis at any given time.
- Engaging in active listening involves validation.
- Telling a person in crisis to “Calm down” is not considered effective in crisis communications.
- A common mistake police officers make is moving to problem-solving too soon when engaging in the crisis communication process.
- The AAA of Crisis Communications does not include Analyze.
- Containment is described as setting a perimeter to control variables and prevent the spread of the event and entry/exit into the scene.
- Reducing distance to the person in crisis is not a de-escalation tactic.
- De-escalation is described as tactics used to reduce tension or the intensity of a conflict, confrontation, or crisis situation.
- The use of tactical breathing can improve emotional self-regulation and prevent emotional hijacking.
- The more signs, symptoms, and clues that a person presents, the higher the risk of suicide.
- When asking a person if they are contemplating suicide, ask directly.
- Hopelessness, helplessness, and not seeing a solution to one's problem(s) are the hallmarks of a suicidal individual.
- Dont move to problem-solving early in the communications process with a suicidal individual.
- When attempting to convince someone not to attempt suicide, do not use your values, religion, and culture as effective communication strategies.
- Discussing suicide will not cause a person to attempt suicide.
- In crisis intervention, more attention placed on the reasons for dying does not elevate the reasons for living.
- Motivational interviewing is defined as a collaborative, goal-oriented style of communication with particular attention to the language of change.
- Motivational interviewing can be applied to different groups involving culture, gender, and ethnicity and issues including addiction, illegal behavior, and crises.
- The Crisis Communication Process and the Crisis Communication Template are also effective with crisis communication on the phone and through text messaging.
- The core skills used in motivational interviewing are the same as those in the Crisis Communications Process.
- A warm handoff connects a person to another police member or resource by introducing the joining member, summarizing relevant details, and giving the person an opportunity to clarify misconstrued information.
- Interrogations tend to be domineering and manipulative, often using emotional leverage and attempting to pierce through resistance.
- Older generations tend to prefer texting over the phone or face-to-face communication.
- Verbal containment is accurately described when, as long as the person is talking with the police, that individual is less likely to simultaneously engage in negative actions and harmful behaviors.
- A person in crisis that has 0 – 5% communication ability is like communicating with someone engaging in a 2-year-old tantrum.
- The angrier a person is, the less their ability to listen.
- Persons who are suicidal are usually homicidal.
- Fear of consequences is not a risk factor for violence.
- History of violence is not an inhibitor of violence.
- When offering resources to a person in crisis, begin with the basic, unmet needs first.
- Transport out of the community and drop off is not one of the disposition options for police at crisis scenes.
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