COPY: Problem Solving Techniques Quiz

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What is one objective of a review that helps ensure quality?

To increase the number of errors

To defer decisions until next meeting

To identify the project manager

To establish consensus on an approach or solution (correct)

What is the focus of the inspection technique in a review?

To gather team opinions

To remove defects and improve quality (correct)

To solely create documentation

To provide client feedback

Which of the following best describes a formal walkthrough?

An unstructured feedback session

A technique involving individual reviews and team consolidation (correct)

A casual discussion of project status

A process solely for stakeholder evaluations

In a Single Issue Review, what is the primary focus?

A single issue or standard Signup and view all the answers

Which technique allows for minimal preparation from reviewers before the session?

Informal Walkthrough Signup and view all the answers

What is the primary goal of defining and analyzing a problem?

To understand the problem's scope and root causes Signup and view all the answers

What is a recommended method for exploring possible solutions to a problem?

Utilizing brainstorming sessions Signup and view all the answers

What factors should be considered during the feasibility analysis of a solution?

Availability of financial resources and expertise Signup and view all the answers

Which statement is true regarding the nature of a problem?

A detailed examination is crucial for effective problem-solving Signup and view all the answers

What is one reason for engaging the right stakeholders in problem-solving?

To gather diverse insights and support Signup and view all the answers

What could potentially cause problems related to processing customer requests?

Inefficient communication and unclear protocols Signup and view all the answers

How might small issues escalate into serious problems?

By ignoring early warning signs and symptoms Signup and view all the answers

What is the primary goal of using decision analysis techniques in problem solving?

To assess and rank the possible solutions Signup and view all the answers

Which step follows the selection of the best solution in the problem-solving process?

Implement the solution using the defined approach Signup and view all the answers

In evaluating the implemented solution, which of the following should be considered?

Performance indicators and lessons learned Signup and view all the answers

What is the primary focus of the Plan-Do-Check-Act (PDCA) cycle?

To ensure continuous improvements to products and processes Signup and view all the answers

What is the initial step in the PDCA cycle?

Plan Signup and view all the answers

What is the purpose of brainstorming in problem-solving?

To produce numerous new ideas for analysis Signup and view all the answers

Which of the following is NOT a part of the implementation phase of a solution?

Evaluate the initially deployed solution Signup and view all the answers

What should be done if a solution is deemed failed after evaluation?

Attempt to refine and adjust the implementation Signup and view all the answers

Which aspect is essential to consider when evaluating the efficiency of the problem-solving process?

Suitability of the tools and techniques used Signup and view all the answers

What is the purpose of the PERT average in decision-making?

To obtain a weighted average from expert opinions Signup and view all the answers

Why did no one respond to Alice's tweet?

Alice is on vacation and lacks a backup. Signup and view all the answers

What is the formula for calculating the PERT weighted average?

(L + 4M + H) / 6 Signup and view all the answers

In the context of assigning weights to criteria, what is one method mentioned?

Analytic Hierarchy Process (AHP) Signup and view all the answers

What does the Pareto Principle state?

20% of the causes lead to 80% of the effects. Signup and view all the answers

Which of the following represents a challenge when evaluating proposed solutions?

Understanding how to quantify qualitative criteria Signup and view all the answers

Which of the following is a step in constructing a Pareto chart?

Identify and list problems. Signup and view all the answers

Who invented the Pareto chart?

Joseph Juran. Signup and view all the answers

What is indicated by the total of the criterion weights equalling 100?

The scores are relative to a fixed total Signup and view all the answers

What does a Pareto chart typically include?

A bar graph and a line graph. Signup and view all the answers

What does the Analytic Hierarchy Process (AHP) support in decision-making?

It quantifies criteria and relates them to the overall goal Signup and view all the answers

What information is necessary to calculate the PERT average?

Three independent opinions on a criterion Signup and view all the answers

In Pareto analysis, what is the goal when identifying causes?

To identify the root cause of significant problems. Signup and view all the answers

How are the weights for each criterion assigned in the decision-making process?

By averaging expert estimates and perceptions Signup and view all the answers

What does the term 'root cause' refer to in problem-solving?

The primary underlying reason for an issue. Signup and view all the answers

What is a significant characteristic of the criteria weights summing to 100?

Suggests a systematic ranking of criteria importance Signup and view all the answers

Which technique is mentioned as useful for identifying root causes?

5 whys. Signup and view all the answers

Why is it important to consider multiple opinions in the PERT technique?

To gain an accurate representation of uncertainty Signup and view all the answers

What is the purpose of scoring problems in a Pareto analysis?

To rank them based on urgency or impact. Signup and view all the answers

According to the Pareto Principle, which of the following is a valid example?

20% of the world's population holds 80% of its wealth. Signup and view all the answers