COPY: Problem Solving Techniques Quiz

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Questions and Answers

What is one objective of a review that helps ensure quality?

  • To increase the number of errors
  • To defer decisions until next meeting
  • To identify the project manager
  • To establish consensus on an approach or solution (correct)

What is the focus of the inspection technique in a review?

  • To gather team opinions
  • To remove defects and improve quality (correct)
  • To solely create documentation
  • To provide client feedback

Which of the following best describes a formal walkthrough?

  • An unstructured feedback session
  • A technique involving individual reviews and team consolidation (correct)
  • A casual discussion of project status
  • A process solely for stakeholder evaluations

In a Single Issue Review, what is the primary focus?

<p>A single issue or standard (B)</p> Signup and view all the answers

Which technique allows for minimal preparation from reviewers before the session?

<p>Informal Walkthrough (D)</p> Signup and view all the answers

What is the primary goal of defining and analyzing a problem?

<p>To understand the problem's scope and root causes (C)</p> Signup and view all the answers

What is a recommended method for exploring possible solutions to a problem?

<p>Utilizing brainstorming sessions (B)</p> Signup and view all the answers

What factors should be considered during the feasibility analysis of a solution?

<p>Availability of financial resources and expertise (D)</p> Signup and view all the answers

Which statement is true regarding the nature of a problem?

<p>A detailed examination is crucial for effective problem-solving (B)</p> Signup and view all the answers

What is one reason for engaging the right stakeholders in problem-solving?

<p>To gather diverse insights and support (C)</p> Signup and view all the answers

What could potentially cause problems related to processing customer requests?

<p>Inefficient communication and unclear protocols (A)</p> Signup and view all the answers

How might small issues escalate into serious problems?

<p>By ignoring early warning signs and symptoms (D)</p> Signup and view all the answers

What is the primary goal of using decision analysis techniques in problem solving?

<p>To assess and rank the possible solutions (A)</p> Signup and view all the answers

Which step follows the selection of the best solution in the problem-solving process?

<p>Implement the solution using the defined approach (C)</p> Signup and view all the answers

In evaluating the implemented solution, which of the following should be considered?

<p>Performance indicators and lessons learned (A)</p> Signup and view all the answers

What is the primary focus of the Plan-Do-Check-Act (PDCA) cycle?

<p>To ensure continuous improvements to products and processes (B)</p> Signup and view all the answers

What is the initial step in the PDCA cycle?

<p>Plan (C)</p> Signup and view all the answers

What is the purpose of brainstorming in problem-solving?

<p>To produce numerous new ideas for analysis (A)</p> Signup and view all the answers

Which of the following is NOT a part of the implementation phase of a solution?

<p>Evaluate the initially deployed solution (A)</p> Signup and view all the answers

What should be done if a solution is deemed failed after evaluation?

<p>Attempt to refine and adjust the implementation (D)</p> Signup and view all the answers

Which aspect is essential to consider when evaluating the efficiency of the problem-solving process?

<p>Suitability of the tools and techniques used (A)</p> Signup and view all the answers

What is the purpose of the PERT average in decision-making?

<p>To obtain a weighted average from expert opinions (B)</p> Signup and view all the answers

Why did no one respond to Alice's tweet?

<p>Alice is on vacation and lacks a backup. (B)</p> Signup and view all the answers

What is the formula for calculating the PERT weighted average?

<p>(L + 4M + H) / 6 (A)</p> Signup and view all the answers

In the context of assigning weights to criteria, what is one method mentioned?

<p>Analytic Hierarchy Process (AHP) (B)</p> Signup and view all the answers

What does the Pareto Principle state?

<p>20% of the causes lead to 80% of the effects. (C)</p> Signup and view all the answers

Which of the following represents a challenge when evaluating proposed solutions?

<p>Understanding how to quantify qualitative criteria (D)</p> Signup and view all the answers

Which of the following is a step in constructing a Pareto chart?

<p>Identify and list problems. (A)</p> Signup and view all the answers

Who invented the Pareto chart?

<p>Joseph Juran. (C)</p> Signup and view all the answers

What is indicated by the total of the criterion weights equalling 100?

<p>The scores are relative to a fixed total (A)</p> Signup and view all the answers

What does a Pareto chart typically include?

<p>A bar graph and a line graph. (D)</p> Signup and view all the answers

What does the Analytic Hierarchy Process (AHP) support in decision-making?

<p>It quantifies criteria and relates them to the overall goal (C)</p> Signup and view all the answers

What information is necessary to calculate the PERT average?

<p>Three independent opinions on a criterion (A)</p> Signup and view all the answers

In Pareto analysis, what is the goal when identifying causes?

<p>To identify the root cause of significant problems. (C)</p> Signup and view all the answers

How are the weights for each criterion assigned in the decision-making process?

<p>By averaging expert estimates and perceptions (B)</p> Signup and view all the answers

What does the term 'root cause' refer to in problem-solving?

<p>The primary underlying reason for an issue. (D)</p> Signup and view all the answers

What is a significant characteristic of the criteria weights summing to 100?

<p>Suggests a systematic ranking of criteria importance (C)</p> Signup and view all the answers

Which technique is mentioned as useful for identifying root causes?

<p>5 whys. (B)</p> Signup and view all the answers

Why is it important to consider multiple opinions in the PERT technique?

<p>To gain an accurate representation of uncertainty (D)</p> Signup and view all the answers

What is the purpose of scoring problems in a Pareto analysis?

<p>To rank them based on urgency or impact. (C)</p> Signup and view all the answers

According to the Pareto Principle, which of the following is a valid example?

<p>20% of the world's population holds 80% of its wealth. (D)</p> Signup and view all the answers

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