Podcast
Podcast
Podcast
Something went wrong
Listen on the go with our mobile app
Download our free mobile app and study smarter.
Questions and Answers
Questions and Answers
What information does a Windows Printer Test Page provide in addition to output quality?
What information does a Windows Printer Test Page provide in addition to output quality?
- Data on the local hard drive's storage capacity and file system type.
- Reports on the remaining paper supply and estimated ink levels.
- Details on the network router settings and internet connectivity.
- Information about printer properties, configuration, and associated driver files. (correct)
A single black line on a laser printer output usually indicates dirty print heads.
A single black line on a laser printer output usually indicates dirty print heads.
False (B)
What are two common causes of garbled print output?
What are two common causes of garbled print output?
Garbled print can be caused by a bad printer driver, an incorrect printer model specified in Windows, or the wrong page description language.
If print jobs are queued but not printing, the issue might be with the printer ______, which acts as an intermediary between the application and the printer.
If print jobs are queued but not printing, the issue might be with the printer ______, which acts as an intermediary between the application and the printer.
Match the printer output issue with its likely cause:
Match the printer output issue with its likely cause:
When troubleshooting unusual grinding noises from a printer, what should be the initial step?
When troubleshooting unusual grinding noises from a printer, what should be the initial step?
Multiple pages being pulled at once is often an indication of problems with worn or dirty pickup rollers.
Multiple pages being pulled at once is often an indication of problems with worn or dirty pickup rollers.
Why is it important to avoid tearing paper when a paper jam occurs?
Why is it important to avoid tearing paper when a paper jam occurs?
Larger printers often include additional features known as ______ services, which can include tasks like collating, binding, and stapling.
Larger printers often include additional features known as ______ services, which can include tasks like collating, binding, and stapling.
When troubleshooting a network printer, what should be checked if the printer is not showing an active network connection?
When troubleshooting a network printer, what should be checked if the printer is not showing an active network connection?
Questions and Answers
Something went wrong
Flashcards
Flashcards
OS Printer Test Page
OS Printer Test Page
Printing a test page from the operating system helps narrow down issues by bypassing applications, using only the OS and device driver.
Built-in Printer Test Page
Built-in Printer Test Page
Printers often have a built-in function to print a test page directly from the hardware, which isolates the issue from the operating system and device driver.
Single Line (Inkjet)
Single Line (Inkjet)
A single line on an inkjet printer output usually indicates dirty print heads, remedy by cleaning them.
Single Black Line (Laser)
Single Black Line (Laser)
Signup and view all the flashcards
Faded Output
Faded Output
Signup and view all the flashcards
Double Images/Speckling (Laser)
Double Images/Speckling (Laser)
Signup and view all the flashcards
Garbled Print Causes
Garbled Print Causes
Signup and view all the flashcards
Paper Jam Removal
Paper Jam Removal
Signup and view all the flashcards
Printer Spooler Issue
Printer Spooler Issue
Signup and view all the flashcards
Unusual Grinding Noises
Unusual Grinding Noises
Signup and view all the flashcards
Flashcards
Something went wrong
Study Notes
Study Notes
Printer Test Pages
- Printing a test page from the operating system helps narrow down issues by bypassing applications, using only the OS and device driver.
- Printers often have a built-in function to print a test page directly from the hardware, which isolates the issue from the operating system and device driver.
- A Windows Printer Test Page provides information on printer properties, their configuration, print driver properties, and associated driver files, in addition to output quality.
Common Printer Output Issues and Solutions
- A single line on an inkjet printer output usually indicates dirty print heads, remedy by cleaning them.
- A single black line on a laser printer output often signifies a scratch on the photosensitive drum.
- Faded or difficult-to-read output typically means low toner or ink; replace cartridges.
- Double images or speckling on a laser printer output suggest the optical drum is not cleaning correctly, leading to "ghosting" from previous rotations.
Garbled Print Output
- Garbled print can be caused by a bad printer driver, an incorrect printer model specified in Windows, or the wrong page description language (e.g., PCL instead of PostScript).
- Printing a test page directly from the printer helps determine if the issue is with the printer hardware or the driver/OS configuration.
- If both printer and Windows driver tests work, the application might be sending bad information; try a different application or update the current one.
Paper Handling Issues
- When paper jams, avoid tearing it; some printers release mechanisms when opened, making removal easier.
- No paper being pulled or multiple pages pulled at once points to problems with the paper tray or worn/dirty pickup rollers.
- Maintenance kits often include new pickup rollers to prevent paper feeding issues.
- Creases in laser printer output can be due to a faulty paper path or using paper of an incorrect weight; check printer documentation for recommended paper weight.
Printer Spooler Problems
- If print jobs are queued but not printing, the issue might be with the printer spooler, which acts as an intermediary between the application and the printer.
- A corrupted print job can cause the spooler to crash or freeze; corrupted jobs can be identified and deleted by an administrator.
- Windows print spoolers may restart automatically on the first two failures, but subsequent failures require manual intervention.
- The Windows Event Viewer, specifically the Windows Print Service logs, can provide details on spooler corruptions or other problems.
Unusual Printer Noises
- Grinding noises from a printer are abnormal and may indicate a paper jam, a loose ink cartridge, or a faulty internal part.
- Checking the printer manual is crucial for troubleshooting grinding noises, as steps vary by printer model.
- A bad internal part might require a specialist to diagnose and replace.
- Improperly seated ink cartridges can also cause noise when the carriage moves.
Printer Finishing Services and Orientation
- Larger printers offer finishing services like collating, binding, stapling, and hole punching.
- Staple jams are common; consult the printer's documentation for removal instructions.
- Incorrectly aligned hole punches usually point to issues with the application or the print driver; ensure the latest driver is installed.
- Mismatched print orientation (e.g., portrait printing as landscape) is typically controlled by the print driver settings or the printer's default orientation setting. Upgrading the print driver often resolves orientation issues.
Multiple Paper Trays
- Office printers often have multiple paper trays, each configured for different paper sizes.
- Ensure the selected paper tray in the print job matches the paper size required for the output to avoid mismatches and error messages.
- The print driver allows users to select the paper source and media type; administrators should confirm the physical trays match the driver's configuration.
- Printer drivers can be configured to specify the default paper size for manual feeds and individual trays.
Network Printer Troubleshooting
- Network printers (wired or wireless) require standard network troubleshooting techniques.
- Confirming the connection type (wired/wireless) helps in troubleshooting issues like cables or wireless interference.
- Verify the printer's IP address settings, including subnet mask, default gateway, and DNS, are correctly configured.
- Check the printer's internal print server for proper functioning; it can typically be managed (stopped, restarted) through a web-based interface.
- Observe link lights on the printer's network port to confirm active link status and data transmission.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Study Notes
Something went wrong
