Principles of Marketing Chapter 8 Quiz

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Questions and Answers

What is a service?

Any physical product offered in a market for attention, acquisition, use, or consumption
Products and services for personal consumption
Any activity or benefit that one party can offer to another that is essentially intangible and does not result in the ownership of anything (correct)
Represent what buying the product or service will do for the customer

How are consumer products classified?

Tangible products, Intangible products, Nondurable products, Durable products
High-priced products, Low-priced products, Luxury products, Necessity products
Impulse products, Emergency products, Seasonal products, Staple products
Convenience products, Shopping products, Specialty products, Unsought products (correct)

What does the term 'experiences' represent?

What buying the product or service will do for the customer (correct)
The emotional appeal of a brand
The tangible features of a product or service
The marketing strategy used to promote a product or service

What is included in the Topic Outline of Chapter Eight?

<p>What Is a Product, Product and Services Decisions, Branding Strategy, Services Marketing (B)</p> Signup and view all the answers

What does a convenience product refer to?

<p>A consumer product that customers usually buy frequently, immediately, and with a minimum of comparison and buying effort. (B)</p> Signup and view all the answers

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Study Notes

Classification of Consumer Products

Consumer products can be classified into three categories: convenience, shopping, and specialty products.
Convenience products are those that are widely available, easy to purchase, and require minimal effort from the consumer.

Services and Experiences

A service is an intangible offering that provides value to customers, often involving an interaction between the provider and the customer.
The term 'experiences' represents a type of service that offers a memorable event or encounter, such as a concert, theme park, or fine dining experience.

Topic Outline of Chapter Eight

The topic outline of Chapter Eight likely includes a comprehensive overview of the classification and characteristics of consumer products and services.