Principles of Health Management Lecture 6

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Questions and Answers

What is the primary objective of the controlling process in management?

To measure the actual performance against standards (correct)

To manage human resources

To set budgets

To conduct market research

Which of the following is a key phase in the controlling process?

Resource allocation

Establishing standards (correct)

Establishing communication

Performance evaluation

What does Six Sigma primarily aim to manage?

Inventory management

Employee turnover rates

Process variations that cause defects (correct)

Customer satisfaction levels

Which of the following best describes benchmarking?

Comparing business processes and results with other industries Signup and view all the answers

What is a characteristic of the DMAIC methodology in Six Sigma?

It is used to improve existing processes Signup and view all the answers

What does the 'PDCA' in Six Sigma stand for?

Plan, Do, Check, Act Signup and view all the answers

In the context of controlling, what could 'correcting' involve?

Changing inputs and processes Signup and view all the answers

Which quality control program is known for continuous monitoring to improve quality?

Six Sigma Signup and view all the answers

What is the primary aim of the DMAIC methodology?

To improve an existing business process Signup and view all the answers

In the context of DMAIC, what is the first step in the process?

Define Signup and view all the answers

What is the measure phase in DMAIC primarily concerned with?

Measuring the current state of performance Signup and view all the answers

What significant improvement was implemented in the example regarding hospital-acquired infections?

Standardized checklist for hygiene practices Signup and view all the answers

What is the main purpose of the DMADV methodology?

To create new products or process designs Signup and view all the answers

Which of the following tools is used to graphically represent the sequence of a process?

Flowchart Signup and view all the answers

What aspect does a Gantt Chart primarily focus on?

Estimating time for activities Signup and view all the answers

How did the nursing staff contribute to the control phase in the hospital project?

Through enforcing training and process internalization Signup and view all the answers

Study Notes

Classical Functions of Management

Key functions include Planning, Controlling, Decision Making, Budgeting, Organizing, and Staffing.
Controlling aims to assess performance against established standards and take corrective actions as needed.

Controlling Process Phases

Establishing Standards: Setting measurable targets (e.g., time, number of rejects).
Measurement: Comparing actual performance to the set standards.
Correcting: Implementing changes to inputs and processes to address any deviations.

Controlling Programs

Six Sigma: A methodology focused on managing process variations to eliminate defects, ensuring continuous improvement and cost reduction.
Benchmarking: Comparative analysis of business processes and results against other industries to utilize best practices.

Six Sigma Methodologies

PDCA: Plan-Do-Check-Act cycle to control and improve processes.
DMAIC: Define-Measure-Analyze-Improve-Control approach for enhancing existing processes.
DMADV: Define-Measure-Analyze-Design-Verify approach for creating new processes or product designs.

Six Sigma/PDCA

Focuses on controlling input and process variables to achieve desirable outputs, detecting and correcting adverse changes.
Organizations typically achieve around 4 Sigma performance using PDCA.

Six Sigma/DMAIC

Aims to transform persistent normal performance into sustained higher performance by modifying inputs and processes.
Most commonly implemented for improving existing business processes.

Six Sigma/DMAIC Example

Hospital-acquired infections: 80,000 infections and 30,000 to 60,000 deaths annually, costing $3 billion.
Steps in DMAIC approach:
- Define: Identify specific infections and target hospitals.
- Measure: Assess current infection rates.
- Analyze: Determine root causes of contamination.
- Improve: Implement standardized checklists and enhance infection prevention equipment.
- Control: Reinforce training and empower nursing staff for enforcement.

Six Sigma/DMADV

This methodology is focused on identifying key inputs and processes that meet customer requirements, aimed at new product or process design.

Tools of Control

Gantt Chart: Visual representation of a timeline for project activities that highlights work-time relationships essential to goal achievement.
Flowchart: Diagram depicting steps in a process showcasing input/output relationships and the overall logical sequence of operations within a system.

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Description

This quiz covers the Classical Functions of Management with a focus on Planning, Controlling, and Decision Making in the context of health management. Designed for students in the field of immunology and molecular medicine, it emphasizes quality control principles. Test your understanding of these essential management functions.