Principles of Arbitration Quiz
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Questions and Answers

What is the first step in addressing and resolving employee grievances?

  • Collaborating
  • Compromising
  • Identifying common employee complaints (correct)
  • Negotiation

    • What is the last step involved when undertaking a workplace investigation?

  • Conducting a simulated investigation (correct)
  • Mediation
  • Describing the steps involved when undertaking an investigation
  • Collaborating

    • What is the process that comes after negotiation in the dispute resolution process?

  • Conflict resolution theories
  • Mediation (correct)
  • Arbitration
  • Collaborating

    • What is the term for a person who is appointed to resolve a dispute between two parties?

    <p>Arbitrator</p> Signup and view all the answers

    What is the term for a formal process of resolving a dispute outside the court system?

    <p>Arbitration</p> Signup and view all the answers

    Which technique involves seeking a middle ground to resolve a conflict?

    <p>Compromising</p> Signup and view all the answers

    What is the term for the action of working jointly with others to resolve a conflict?

    <p>Collaborating</p> Signup and view all the answers

    What should an investigator do when preparing for an interview in an investigation process?

    <p>Review any written complaint and formulate questions based on it</p> Signup and view all the answers

    What is a key consideration when conducting interviews in an investigation process?

    <p>Explaining the process and one's involvement clearly</p> Signup and view all the answers

    What is a common mistake to avoid during an investigation interview?

    <p>Showing bias and expressing personal opinions</p> Signup and view all the answers

    Which type of evidence is usually not admissible in an investigation?

    <p>Hearsay evidence</p> Signup and view all the answers

    What should an investigator do when a large group witnessed an incident during an investigation?

    <p>Interview each witness separately to maintain confidentiality</p> Signup and view all the answers

    What should be included in a written report after an investigation?

    <p>Background of the complainant and respondent</p> Signup and view all the answers

    What is the next step if an employee is not satisfied with the investigation decision?

    <p>Discuss the issue with the supervisor and file a written appeal</p> Signup and view all the answers

    When should an employee file a written appeal in the appeal process?

    <p>Within 10 business days of receiving the supervisor’s response</p> Signup and view all the answers

    What is the final decision-making authority in the appeal process?

    <p>Employee Relations</p> Signup and view all the answers

    What is a key benefit of arbitration for parties involved?

    <p>Choosing applicable law, language, and venue</p> Signup and view all the answers

    What is a crucial aspect of workplace fairness according to the text?

    <p>Promoting respect and collaboration</p> Signup and view all the answers

    What are some common reasons for conducting a workplace investigation?

    <p>Threats/violence, substance abuse, employee misconduct</p> Signup and view all the answers

    What is a crucial consideration for maintaining confidentiality during investigations?

    <p>Avoiding damage to reputations</p> Signup and view all the answers

    What are some essential qualities an investigator should possess?

    <p>Independence, competence, objectivity</p> Signup and view all the answers

    What are some steps involved in carrying out an investigation?

    <p>Gathering information, evaluating allegations, establishing facts</p> Signup and view all the answers

    What is the purpose of an investigation plan?

    <p>Outlining the scope, timeframes, personnel, evidence sources</p> Signup and view all the answers

    What are the characteristics of bullying grievances?

    <p>Intentional, repeated, and a power imbalance</p> Signup and view all the answers

    What types of grievances may fall under work conditions?

    <p>Safety, hours of work, mental/physical health</p> Signup and view all the answers

    What are the methods for identifying and addressing grievances?

    <p>Open-door policy, opinion surveys, suggestion boxes, exit interviews</p> Signup and view all the answers

    What are common employee complaints and conflicts?

    <p>Task-based, leadership, discrimination, personality-based</p> Signup and view all the answers

    What are the dispute resolution methods mentioned in the text?

    <p>Arbitration, mediation, negotiation</p> Signup and view all the answers

    What are the steps involved in mediation?

    <p>Agreeing to mediate, gathering points of view, focusing on interests and needs, creating a win-win solution, creating an agreement</p> Signup and view all the answers

    What are the characteristics of arbitration?

    <p>Consensual, neutral, confidential</p> Signup and view all the answers

    What is the purpose of negotiation in addressing employee grievances?

    <p>To reach a mutually acceptable agreement</p> Signup and view all the answers

    What is the primary role of an arbitrator in the dispute resolution process?

    <p>To make a decision that is binding on the parties involved</p> Signup and view all the answers

    What is a key characteristic of mediation in dispute resolution?

    <p>The mediator facilitates communication and negotiation</p> Signup and view all the answers

    What is a crucial consideration when conducting a workplace investigation?

    <p>Maintaining confidentiality throughout the process</p> Signup and view all the answers

    What is the purpose of an investigation plan in a workplace investigation?

    <p>To outline the steps and timeline for the investigation</p> Signup and view all the answers

    What is a common mistake to avoid during an investigation interview?

    <p>Leading the interviewee to a specific desired answer</p> Signup and view all the answers

    What is the next step if an employee is not satisfied with the outcome of the workplace investigation?

    <p>Initiate the employee appeals process</p> Signup and view all the answers

    What are the characteristics of bullying grievances?

    <p>Intentional, repeated, and a power imbalance</p> Signup and view all the answers

    What are the types of mediation mentioned in the text?

    <p>Facilitative, evaluative, and transformative</p> Signup and view all the answers

    What is the purpose of whistleblowing according to the text?

    <p>To report wrongdoing or misconduct</p> Signup and view all the answers

    What is the main characteristic of arbitration mentioned in the text?

    <p>Confidential and consensual procedure</p> Signup and view all the answers

    What are the common types of employee complaints and conflicts mentioned in the text?

    <p>Task-based, leadership, discrimination, and personality-based conflicts</p> Signup and view all the answers

    What are the types of grievances mentioned in the text?

    <p>Individual, group, and organizational grievances</p> Signup and view all the answers

    What are the methods for identifying and addressing grievances mentioned in the text?

    <p>Open-door policy, opinion surveys, and exit interviews</p> Signup and view all the answers

    What is a key benefit of arbitration for parties involved?

    <p>Ensures neutrality and avoids home court advantage</p> Signup and view all the answers

    What is a crucial aspect of workplace fairness according to the text?

    <p>Emphasizing the need for a good, fair, and exemplary work environment</p> Signup and view all the answers

    What should an investigator do when preparing for an interview in an investigation process?

    <p>Review the evidence and establish facts before the interview</p> Signup and view all the answers

    What are some common reasons for conducting a workplace investigation?

    <p>Employee misconduct, theft, and harassment</p> Signup and view all the answers

    What is the term for a formal process of resolving a dispute outside the court system?

    <p>Arbitration</p> Signup and view all the answers

    What are the investigation steps involved in handling witnesses?

    <p>Informing the witness of the desired testimony before the interview</p> Signup and view all the answers

    What is the role of the support person during an investigation interview?

    <p>To advise the support person what their role is</p> Signup and view all the answers

    What is the purpose of an investigation plan?

    <p>To outline the scope, timeframes, personnel, and evidence sources</p> Signup and view all the answers

    Which type of evidence is usually not admissible in an investigation?

    <p>Hearsay Evidence</p> Signup and view all the answers

    What is the crucial aspect of maintaining confidentiality during an investigation?

    <p>Interviewing a large group of witnesses separately</p> Signup and view all the answers

    What is a key consideration when conducting interviews in an investigation process?

    <p>Having the interviewee describe the incident</p> Signup and view all the answers

    What is the purpose of an investigation report?

    <p>To share the findings with the employee</p> Signup and view all the answers

    What should an employee do if they are not satisfied with the supervisor's decision in the appeal process?

    <p>File a written appeal with the Employee Relations</p> Signup and view all the answers

    What is a common mistake to avoid during an investigation interview?

    <p>Showing bias and taking sides</p> Signup and view all the answers

    What should an investigator do when preparing for an interview in an investigation process?

    <p>Review and come up with questions based on the complaint</p> Signup and view all the answers

    Which of the given questions is a leading question in an investigation interview and why?

    <p>Did you see Yousef grab Omar and say he wanted to hit him?</p> Signup and view all the answers

    What is the primary focus of management rights in the workplace?

    <p>Directing and guiding organizations and employees</p> Signup and view all the answers

    Which of the following is a right of employees in the workplace?

    <p>Right to refuse dangerous work</p> Signup and view all the answers

    What is the fundamental factor for managers to effectively manage in the workplace?

    <p>Understanding rights and responsibilities</p> Signup and view all the answers

    What is the primary impact on the employer/employee relationship and the organization as a whole?

    <p>How employees feel about their rights</p> Signup and view all the answers

    What is the definition of a right in the context of the law?

    <p>Legal or moral entitlement to do or refrain from doing something</p> Signup and view all the answers

    What is a key component of employee relations?

    <p>Determining the final bonus amount</p> Signup and view all the answers

    What do trade unions primarily aim to protect?

    <p>Employee rights and interests</p> Signup and view all the answers

    Where does employee relations operate?

    <p>In international, national, and organizational contexts</p> Signup and view all the answers

    What are the benefits of positive employee relations?

    <p>Enhanced employee satisfaction</p> Signup and view all the answers

    What does HR play a crucial role in, related to employee rights?

    <p>Knowing, communicating, and ensuring organizational alignment with employee rights</p> Signup and view all the answers

    Which of the following behaviors is NOT a primary behavior that measures an employee's intellectual and emotional connection to their organization?

    <p>Support (an employee provides assistance to colleagues in their personal matters)</p> Signup and view all the answers

    Which activity is NOT mentioned as a way to increase employee engagement?

    <p>Implement Strict Performance Targets</p> Signup and view all the answers

    Which strategy is suggested to uphold an organization's core values and promote employee engagement?

    <p>Encourage open and transparent communication</p> Signup and view all the answers

    Which type of evidence is usually NOT admissible in an investigation?

    <p>Hearsay</p> Signup and view all the answers

    What is a suggested action to recognize and promote employee engagement?

    <p>Provide regular and meaningful recognition for employees' contributions</p> Signup and view all the answers

    What are the categorized types of justice in the workplace?

    <p>Distributive, procedural, and interactive justice</p> Signup and view all the answers

    What is the timeline for filing unresolved workplace disputes as complaints at MADLSA in Qatar?

    <p>Within one year</p> Signup and view all the answers

    What is the role of the National Human Rights Committee (NHRC) in Qatar?

    <p>Addressing human rights violations</p> Signup and view all the answers

    What vocabulary is related to employee relations?

    <p>Corporate strategy, employee involvement, dispute resolution, and organizational transparency</p> Signup and view all the answers

    What are some key factors in employee relations strategy?

    <p>Competitive pressures, PESTLE analysis, employee engagement, and conflict management</p> Signup and view all the answers

    What are the four key resources available to businesses?

    <p>Equipment/technology, finances, people, innovation/new ideas</p> Signup and view all the answers

    What does human resources strategy include?

    <p>Total rewards, recruitment, training, performance management, employee relations</p> Signup and view all the answers

    What does the term 'PESTLE' refer to in strategic planning?

    <p>Analyzing external impact including political, economic, social, technological, legal, and environmental factors</p> Signup and view all the answers

    What is the focus of employee relations strategies?

    <p>Employee rights, involvement, communication, feedback, discipline, counseling</p> Signup and view all the answers

    What is the impact of employee engagement on productivity and performance?

    <p>Increased productivity and performance</p> Signup and view all the answers

    What is the psychological contract in employment defined as?

    <p>Reciprocal obligations between the employee and the employer</p> Signup and view all the answers

    Which legislation sets a minimum wage for all private-sector workers in Qatar?

    <p>Law No. 17 of 2020</p> Signup and view all the answers

    What does the concept of management rights in Qatar include?

    <p>Authority to direct organizations and employees</p> Signup and view all the answers

    What is the purpose of Law No. 14 of 2004 in Qatar?

    <p>Establish conduct rules for employees and employers</p> Signup and view all the answers

    What does the psychological contract in employment encompass?

    <p>Reciprocal obligations between the employee and the employer</p> Signup and view all the answers

    What is the positive effect of work on individuals' mental health?

    <p>Provides financial stability and access to healthcare services</p> Signup and view all the answers

    How do agreeable parents differ from non-agreeable parents in their parenting style?

    <p>They are less reliable, helpful, and forgiving</p> Signup and view all the answers

    What are the negative effects of care provision or caregiving on health?

    <p>Leads to caregiver stress, burnout, and interferes with self-care</p> Signup and view all the answers

    How do extrovert parents differ from other parents in their parenting approach?

    <p>They are more engaged, emotionally sensitive, and have positive response with their children</p> Signup and view all the answers

    What influence do negative emotional states have on parenting?

    <p>Parents become less responsive and harsher with their children</p> Signup and view all the answers

    What is a potential consequence of financial strain due to care provision?

    <p>Limiting access to healthcare services and health-promoting resources</p> Signup and view all the answers

    What are the critical attributes of parenting according to the text?

    <p>Shaping a child’s attitude, behaviors, and emotional function</p> Signup and view all the answers

    What is the underlying assumption about health and well-being according to the text?

    <p>Health is a key component of well-being</p> Signup and view all the answers

    What is one of the primary explanations for the persistence of gender inequality in the labor market according to the text?

    <p>Disproportionate responsibility for parenting by women</p> Signup and view all the answers

    What influences children’s health according to the text?

    <p>Biological and environmental influences</p> Signup and view all the answers

    What are parental tasks as mentioned in the text?

    <p>Helping children become productive &amp; self-regulatory</p> Signup and view all the answers

    What do more educated parents do differently according to the text?

    <p>Spend more time with children than less-educated parents</p> Signup and view all the answers

    What is a key ethical concern regarding some social media influencers in health promotion?

    <p>They prioritize personal interests over audience well-being</p> Signup and view all the answers

    What is a crucial aspect of using social influencers in promoting flu vaccination among specific demographics?

    <p>Increased positive beliefs about the flu vaccine</p> Signup and view all the answers

    What is an important consideration for influencer partnerships from an ethical standpoint?

    <p>Addressing privacy concerns and data protection regulations</p> Signup and view all the answers

    What should ethical considerations evaluate in the context of health behavior change campaigns?

    <p>Potential harm and risks</p> Signup and view all the answers

    What is a potential impact of using social influencers for health promotion?

    <p>Increased reach to targeted populations</p> Signup and view all the answers

    What is a common concern regarding some social media influencers' health advice?

    <p>Promoting inaccurate information without proper qualifications</p> Signup and view all the answers

    What percentage of the global working population is employed in healthcare facilities?

    <p>12%</p> Signup and view all the answers

    Which of the following is NOT considered an occupational hazard in healthcare?

    <p>Social media distractions</p> Signup and view all the answers

    What are the 6 C's of Health & Social Care?

    <p>Caring, Compassion, Communication, Courage, Commitment, Competence</p> Signup and view all the answers

    What is the primary focus of the Empowering and Caring for the Elderly Center in Qatar?

    <p>Enabling the elderly to enjoy a decent, safe, and productive life</p> Signup and view all the answers

    What is the aim of the Social Protection and Rehabilitation Center in Qatar?

    <p>Enhancing social protection and rehabilitation for the community</p> Signup and view all the answers

    How does the physical environment impact employees' health and well-being in the workplace?

    <p>It significantly affects employees' health and well-being</p> Signup and view all the answers

    What is the primary focus of Aman organization in Qatar?

    <p>Providing protection and rehabilitation services against violence</p> Signup and view all the answers

    What type of services does the Behavioral HealthCare Center Daam in Qatar provide?

    <p>Behavioral health services and support for individuals with gender identity disorders</p> Signup and view all the answers

    What are the sources of funding for youth social care services in Qatar?

    <p>Government agencies, non-profit organizations, and private donations</p> Signup and view all the answers

    What is the primary funding source for elderly social care services in Qatar?

    <p>Government programs such as Medicare and Medicaid, as well as private insurance</p> Signup and view all the answers

    What does duty of care in health and social care refer to?

    <p>The legal obligation to act in the best interest of individuals to ensure fair treatment</p> Signup and view all the answers

    What defines an influencer according to the text?

    <p>A person with a significant following and credibility capable of impacting opinions</p> Signup and view all the answers

    Study Notes

    Employee Grievances and Conflict Resolution

    • Employee grievance refers to discontentment with an organization and its management, caused by a gap between employee expectations and what they receive from the employer.
    • Types of grievances include individual, group, and policy grievances.
    • Common individual and group grievances include pay and benefits, bullying, work conditions, and workload.
    • Bullying characteristics include intentional, repeated, and a power imbalance, and can manifest as physical, cyber, relational, or verbal.
    • Work conditions grievances encompass safety, hours of work and leave, mental/physical health, flexible working, and gender pay gap issues.
    • Workload grievances may arise from increasing workloads due to employee departure or organizational cuts, and heavy workloads extending past agreed-upon times.
    • Tactical grievances and whistleblowing are pre-planned by employees in trouble or reporting wrongdoing, with examples such as the Danske Bank money-laundering scheme.
    • Grievances can be identified and addressed through an open-door policy, opinion surveys, suggestion boxes, and exit interviews.
    • Common employee complaints and conflicts include task-based, leadership, discrimination, and personality-based conflicts.
    • Dispute resolution methods include arbitration, mediation, and negotiation, with negotiation being a voluntary agreement where parties work out a solution.
    • In mediation, a facilitated negotiation, steps include agreeing to mediate, gathering points of view, focusing on interests and needs, creating a win-win solution, and creating an agreement.
    • Types of mediation include facilitative, evaluative, and transformative, each with different approaches and outcomes. Arbitration is a consensual, neutral, and confidential procedure where parties choose arbitrators and make binding decisions.

    Workplace Investigation and Arbitration Procedures

    • The Center specializes in providing a diverse roster of arbitrators, covering a wide spectrum of legal and technical aspects of intellectual property.
    • Arbitration allows parties to choose elements such as applicable law, language, and venue, ensuring neutrality and avoiding home court advantage.
    • The decision of the arbitral tribunal is final and enforceable, with the parties agreeing to comply without delay.
    • Strategies to improve cooperation among co-workers include nurturing a teamwork approach, providing resources, training, encouraging socialization, clarifying roles, and resolving conflicts swiftly.
    • Workplace fairness is emphasized through the need for a good, fair, and exemplary work environment, promoting respect and collaboration.
    • Workplace investigations are essential for addressing disciplinary or grievance issues, ensuring fairness, gathering evidence, and determining the next steps.
    • An investigation plan outlines the scope, timeframes, personnel, evidence sources, confidentiality, and potential actions regarding the investigated employee.
    • Common reasons for conducting a workplace investigation include threats/violence, substance abuse, employee misconduct, theft, and harassment.
    • The investigation steps involve deciding if an investigation is necessary, preparation, conducting the investigation, handling witnesses, and determining post-investigation actions.
    • Confidentiality is crucial during investigations to avoid damage to reputations, undermining success, hiding misconduct, facing liability, or potential retaliatory actions.
    • The investigator should possess the right mindset, professionalism, independence, competence, objectivity, and prevent retaliation, ensuring timeliness in the process.
    • Carrying out an investigation involves being fair and objective, following workplace policies, gathering information, evaluating allegations, establishing facts, and preparing for interviews.

    Employee Relations and Company Policies in Qatar

    • Company policies in Qatar aim to establish conduct rules for employees and employers, protecting their rights within the framework of Qatari laws.
    • The psychological contract in employment is defined as reciprocal obligations between the employee and the employer, influencing morale, loyalty, and productivity.
    • Different forms of employment in Qatar include full-time, part-time, collaborative, portfolio, casual, fixed-term, contract, platform work, job sharing, apprentices, trainees, commission, piece-rate, and voucher-based work.
    • The concept of management rights includes the authority to direct organizations and employees, guided by legislation, collective agreements, past practice, and Qatar Labor Law.
    • Legislation such as Law No. 14 of 2004 and Law No. 17 of 2020, which sets a minimum wage for all private-sector workers at 1,000 Qatari Riyals per month, affects management rights.
    • Urban Outfitters faced controversy in 2015 when the company owner asked staff to work for free, causing public outcry due to the CEO's net worth and the low wages of the employees.
    • Employees in Qatar need to be aware of their rights within the organization and expect fair treatment in decision-making processes.
    • The scenario examples provided involve issues such as a coworker using personal items without permission, an employee causing damage, and complaints about a staff member's strong perfume causing headaches.
    • The psychological contract in employment encompasses the employee's belief in reciprocal obligations with the employer, aligning personal and organizational goals for effectiveness.
    • The psychological contract is also about the employer's perceived promises to the employee, influencing the availability of skilled personnel and employee growth.
    • Management rights in Qatar are affected by legislation, collective agreements, past practice, and the Qatari Labor Law, setting minimum wage standards for private-sector workers.
    • The concept of rights in the law is defined as the legal or moral entitlement to do or refrain from doing something, rooted in shared human values such as fairness, respect, and dignity.

    Health and Social Care Services in Qatar and Ethical Considerations for Social Influencers

    • Aman organization in Qatar contributes to raising public awareness and knowledge against violence, offers protection and rehabilitation services, and aims to limit family violence and disintegration.
    • Behavioral HealthCare Center Daam in Qatar focuses on enhancing, promoting, and supporting behavioral health within the community, providing services for individuals with gender identity disorders, and developing a highly trained team in behavioral and cognitive therapy.
    • Youth social care services in Qatar include foster care, group homes, educational support, counseling, and mental health services, often funded by government agencies, non-profit organizations, and private donations.
    • Elderly social care services in Qatar may include home care, assisted living, nursing homes, medical care, and socialization activities, usually funded by government programs such as Medicare and Medicaid, as well as private insurance.
    • Legislation in health and social care is crucial for protecting vulnerable individuals from exploitation and ensuring their safety and well-being.
    • Duty of care in health and social care refers to the legal obligation to act in the best interest of individuals, especially vulnerable people, to ensure they are treated fairly.
    • Influence is the ability to affect the thoughts, attitudes, behaviors, or decisions of others, while an influencer is a person with a significant following and credibility in a specific domain capable of impacting the opinions, attitudes, and actions of their audience.
    • Social influencers have a strong relationship with their communities and are perceived as trustworthy, knowledgeable, likeable, and relatable by their followers.
    • Social influencers can employ informational and normative influence to shape beliefs and decisions and target health-related behaviors such as promoting healthy eating, encouraging physical activity, advocating for vaccination, or raising awareness about mental health.
    • Strategies to engage social influencers in promoting health campaigns include collaboration, tailored content, and authenticity in communication.
    • Ethical considerations when using social influencers to promote health behavior change include disclosure and transparency of financial relationships with brands or organizations to maintain trust.
    • Ethical considerations also encompass potential conflicts of interest and the need to ensure that the information provided by social influencers is accurate and evidence-based.

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    Description

    Test your understanding of the principles of arbitration with this quiz. Explore the concepts of neutrality and confidentiality in arbitration, and learn about the selection of appropriate arbitrators for intellectual property disputes. Ideal for those studying HRMG2020 and CLO4.

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