Prentice Hall 7: Measurement and Appraisal Methods

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What type of judgment appraisal format involves comparing employees to each other?

Absolute judgment
Behavioral appraisal
Trait appraisal
Relative judgment (correct)

Which type of performance appraisal instrument focuses on specific outcomes?

Behavioral appraisal instruments
Outcome appraisal instruments (correct)
Trait appraisal instruments
Absolute judgment appraisal instruments

What is the primary factor that determines the accuracy of a performance appraisal?

The type of performance appraisal instrument used
The tool used for measurement
The type of judgment format used
The person doing the rating (correct)

What is the purpose of Frame-of-reference (FOR) training?

To 'calibrate' raters to the same standards (D) Signup and view all the answers

What type of rater error occurs when a rater gives an employee an overall rating that is influenced by a single trait or characteristic?

Halo effect (D) Signup and view all the answers

What is a key characteristic of effective managers when it comes to managing performance?

Directing attention to the cause of the problem and developing an action plan (C) Signup and view all the answers

What type of feedback involves ratings from multiple sources, including supervisors, peers, subordinates, and customers?

360° feedback (B) Signup and view all the answers

What is a common mistake managers make when providing feedback to employees?

Saving all feedback for the annual appraisal (A) Signup and view all the answers

What is the term for the tendency to overestimate the role of ability and underestimate the impact of situational factors in performance?

Fundamental Attribution Error (A) Signup and view all the answers

What is a precaution to avoid when rating an employee's performance?

Letting personal feelings influence the rating (B) Signup and view all the answers

Why is it important to train raters in the performance appraisal process?

To reduce rating biases and ensure accuracy (D) Signup and view all the answers

What should be the primary focus of performance appraisals?

Identifying areas for future improvement (B) Signup and view all the answers

When assessing team performance, what is important to consider?

Both individual and team contributions (C) Signup and view all the answers

What is a common challenge in measuring employee performance?

Measuring subjective performance dimensions (C) Signup and view all the answers

What is a key factor in judgments related to performance appraisals?

Use of job analysis (A) Signup and view all the answers

Why are multiple raters used in performance appraisals?

To increase the objectivity of the evaluation (B) Signup and view all the answers

What is a challenge in measuring performance?

Organizational politics (B) Signup and view all the answers

What should be considered when evaluating team performance?

Both outcome and process measures (A) Signup and view all the answers