Practice Specialist Role Overview

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Questions and Answers

What is the primary purpose of the role of Practice Specialist?

To provide administrative and operational support to practice teams (correct)

To manage financial investments in healthcare organizations

To create new healthcare policies for stakeholders

To develop new software for healthcare IT

Which core ERP solution is NOT mentioned as part of the responsibilities of the Practice Specialist?

Supply chain management

Financial management

Human capital management

Customer relationship management (correct)

How does the Practice Specialist ensure communication with consultants?

By conducting surveys on consultant satisfaction

By implementing new technologies for better communication

By establishing and cultivating consultant relationships (correct)

By drafting financial reports to send monthly

Which value emphasizes the importance of community within the company culture?

Make it about 'we' Signup and view all the answers

What is an essential skill for thriving in the role of Practice Specialist?

Attention to detail Signup and view all the answers

Which statement best describes Nordic’s mission?

To connect people, data, and technology for better health outcomes Signup and view all the answers

What is most likely a daily task of the Practice Specialist?

Scheduling and organizing practice-related meetings Signup and view all the answers

What aspect is NOT a part of the Practice Specialist's focus according to the description?

Delivering patient care directly in healthcare facilities Signup and view all the answers

What strength helps in understanding client needs and candidate experiences?

Curiosity Signup and view all the answers

Which strength is emphasized as crucial for building trust with others?

Connection building Signup and view all the answers

What aspect of the work did the individual find most enjoyable?

Engaging with people Signup and view all the answers

What common mistake is mentioned in the context of Dr. Orellana?

Not clarifying the schedule Signup and view all the answers

Which tool is mentioned for organizing data related to grants and student records?

Excel Signup and view all the answers

What was a challenge faced during the audit by the SC Department of Education?

Overwhelming documentation and reports Signup and view all the answers

What did the individual learn to improve during the audit process?

Time management skills Signup and view all the answers

Which task did the individual least enjoy during their work experience?

Managing an audit Signup and view all the answers

What is the first step taken to prioritize tasks effectively?

Creating a detailed plan Signup and view all the answers

How does time-blocking contribute to task management?

It helps to allocate dedicated time for each task. Signup and view all the answers

What was a result of using an outline for report preparation in the example given?

Every aspect of the report was completed on time and error-free. Signup and view all the answers

What approach did the individual take to learn new mathematical concepts?

Sought tutoring and additional practice Signup and view all the answers

What task needed to be accomplished regarding patient appointments?

Understanding the reason for the visit Signup and view all the answers

Which sources of information were examined to solve the problem with patient appointments?

Recent provider referrals and discharges Signup and view all the answers

Why does the individual thrive in fast-paced work environments?

They are challenged to stay organized and manage priorities. Signup and view all the answers

What was the outcome of the efforts made to gather information for patients?

The individual could explain the purpose clearly. Signup and view all the answers

What role does the speaker currently hold?

Clinic Coordinator Signup and view all the answers

Which skills does the speaker highlight as essential for remote work?

Effective communication and organization Signup and view all the answers

Which value aligns with the speaker's approach to work and life?

Being open and direct Signup and view all the answers

What aspect of Nordic's mission attracts the speaker?

Leveraging technology to improve healthcare Signup and view all the answers

How does the speaker manage stressful situations?

By equipping themselves to handle pressure Signup and view all the answers

What type of initiatives did the speaker support at Florence School District One?

Adult education initiatives Signup and view all the answers

What is one of the speaker's strengths demonstrated in their previous job at BCBS?

Multitasking under pressure Signup and view all the answers

What is emphasized as key in ensuring smooth task completion in remote work?

Regular communication with the team Signup and view all the answers

What approach does the individual take when faced with stressful situations?

Assessing the situation and seeking support when needed Signup and view all the answers

What long-term goal does the individual aspire to achieve?

To lead a project or team Signup and view all the answers

Which strength does the individual emphasize in their pursuit of new opportunities?

Organization, communication, and collaboration Signup and view all the answers

How does the individual prefer to handle conflict?

By going directly to the person involved to resolve the issue Signup and view all the answers

How does the individual view the role of effective communication?

As essential for maintaining relationships and achieving shared goals Signup and view all the answers

What experience does the individual have with interdepartmental communication?

Regular coordination with various departments for clinic operations Signup and view all the answers

What is a key factor in the individual's approach to taking ownership in conflicts?

A willingness to apologize and own any part of the issue Signup and view all the answers

What aspect of the opportunity excites the individual the most?

The chance to influence in the Digital Health/ERP team and improve systems Signup and view all the answers

Study Notes

Position and Role

Practice Specialist, supporting digital health/ERP (enterprise resource planning) practices
Core ERP solutions: human capital management, financial management, supply chain management
Supports one or more practice teams, ensuring smooth operations
Manages time-sensitive information (opportunity management, consultant relationships)
Interprets client needs, identifies suitable candidates/consultants
Documents activities accurately and promptly
Builds and maintains consultant relationships
Creates and updates resumes, contracts, expense authorizations, and agendas
Schedules meetings, interviews, and conference calls
Communicates and documents practice-related activities

Core Values and Mission

Nordic's mission: to create a healthy world by connecting people, data, and technology.
Collaborates with healthcare organizations for technology solutions
Purpose: to help providers streamline operations, enhance clinician wellness, improve patient care, and achieve financial sustainability
Maxim's: Be you, Make it about "we," Listen, Embrace the gray, Assume the best intentions, Be open and direct, Do what's right, Be a rock, Think, act, adapt with urgency, Act like an owner, Grow, Teach

Why Thrive in This Role

Adaptability, collaboration, attention to detail, and experience in time-sensitive conditions
Strong organizational skills and ability to manage priorities
Quickly learns new systems and communicates effectively with diverse teams
Experience managing student data, coordinating with community partners, in customer service, office operations, and data management (current role as Clinic Coordinator for multi-specialty clinic)
Provides a liaison between patients and care teams
Manages documentation, schedules appointments

Technology Use and Company Rationale

Drawn to Nordic’s mission of leveraging technology for a healthier world
Appreciates focus on collaboration, innovation, and professional growth
Eager to join a team impacting healthcare

Remote Work and Balancing Responsibilities

Creates a structured routine, prioritizes tasks, breaks down larger projects
Maintains regular communication with team members, ensures smooth workflow
Adaptable, productive, and maintains high standards in a remote work environment

Dealing with Pressure and Stressful Situations

Adaptable approach to handling pressure and deadlines
Seeks support and learns from previous situations, ensuring safety and satisfaction.

Seeking Opportunity

Ready for new challenges that align better with long-term goals
Strengths in organization, communication, and collaboration

Communication and Collaboration with Other Departments

Maintains strong relationships with other departments
Effectively coordinates with labs, providers, and other clinics
Collaborates with IT, finance, and other teams to support educational initiatives

Resolving Conflict

Direct approach in resolving conflicts
Takes ownership of errors and actively works toward resolution
Believes in effective communication and understanding others’ perspectives

Strengths and Benefits

Curiosity, connection building, and strong communication skills
Identifies client needs, builds trust, and understands candidate experiences

Excel Experience

Financial data entry and organization (Florence 1 Schools)
Ensuring accuracy for audits & reviews
Compiled and sorted student data, including attendance and performance metrics

Prioritization and Accuracy

Outlining and time-blocking methods for task management
Maintains organized and manageable work flow

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Description

This quiz explores the key responsibilities and skills required for the role of a Practice Specialist. It covers various aspects such as communication, company values, and daily tasks associated with this position. Test your knowledge about what it takes to thrive in this critical role.