Practice Specialist Role Overview

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Questions and Answers

What is the primary purpose of the role of Practice Specialist?

  • To provide administrative and operational support to practice teams (correct)
  • To manage financial investments in healthcare organizations
  • To create new healthcare policies for stakeholders
  • To develop new software for healthcare IT

Which core ERP solution is NOT mentioned as part of the responsibilities of the Practice Specialist?

  • Supply chain management
  • Financial management
  • Human capital management
  • Customer relationship management (correct)

How does the Practice Specialist ensure communication with consultants?

  • By conducting surveys on consultant satisfaction
  • By implementing new technologies for better communication
  • By establishing and cultivating consultant relationships (correct)
  • By drafting financial reports to send monthly

Which value emphasizes the importance of community within the company culture?

<p>Make it about 'we' (B)</p> Signup and view all the answers

What is an essential skill for thriving in the role of Practice Specialist?

<p>Attention to detail (D)</p> Signup and view all the answers

Which statement best describes Nordic’s mission?

<p>To connect people, data, and technology for better health outcomes (D)</p> Signup and view all the answers

What is most likely a daily task of the Practice Specialist?

<p>Scheduling and organizing practice-related meetings (D)</p> Signup and view all the answers

What aspect is NOT a part of the Practice Specialist's focus according to the description?

<p>Delivering patient care directly in healthcare facilities (C)</p> Signup and view all the answers

What strength helps in understanding client needs and candidate experiences?

<p>Curiosity (D)</p> Signup and view all the answers

Which strength is emphasized as crucial for building trust with others?

<p>Connection building (C)</p> Signup and view all the answers

What aspect of the work did the individual find most enjoyable?

<p>Engaging with people (D)</p> Signup and view all the answers

What common mistake is mentioned in the context of Dr. Orellana?

<p>Not clarifying the schedule (A)</p> Signup and view all the answers

Which tool is mentioned for organizing data related to grants and student records?

<p>Excel (A)</p> Signup and view all the answers

What was a challenge faced during the audit by the SC Department of Education?

<p>Overwhelming documentation and reports (A)</p> Signup and view all the answers

What did the individual learn to improve during the audit process?

<p>Time management skills (D)</p> Signup and view all the answers

Which task did the individual least enjoy during their work experience?

<p>Managing an audit (D)</p> Signup and view all the answers

What is the first step taken to prioritize tasks effectively?

<p>Creating a detailed plan (B)</p> Signup and view all the answers

How does time-blocking contribute to task management?

<p>It helps to allocate dedicated time for each task. (C)</p> Signup and view all the answers

What was a result of using an outline for report preparation in the example given?

<p>Every aspect of the report was completed on time and error-free. (B)</p> Signup and view all the answers

What approach did the individual take to learn new mathematical concepts?

<p>Sought tutoring and additional practice (D)</p> Signup and view all the answers

What task needed to be accomplished regarding patient appointments?

<p>Understanding the reason for the visit (C)</p> Signup and view all the answers

Which sources of information were examined to solve the problem with patient appointments?

<p>Recent provider referrals and discharges (D)</p> Signup and view all the answers

Why does the individual thrive in fast-paced work environments?

<p>They are challenged to stay organized and manage priorities. (C)</p> Signup and view all the answers

What was the outcome of the efforts made to gather information for patients?

<p>The individual could explain the purpose clearly. (B)</p> Signup and view all the answers

What role does the speaker currently hold?

<p>Clinic Coordinator (A)</p> Signup and view all the answers

Which skills does the speaker highlight as essential for remote work?

<p>Effective communication and organization (D)</p> Signup and view all the answers

Which value aligns with the speaker's approach to work and life?

<p>Being open and direct (C)</p> Signup and view all the answers

What aspect of Nordic's mission attracts the speaker?

<p>Leveraging technology to improve healthcare (C)</p> Signup and view all the answers

How does the speaker manage stressful situations?

<p>By equipping themselves to handle pressure (D)</p> Signup and view all the answers

What type of initiatives did the speaker support at Florence School District One?

<p>Adult education initiatives (C)</p> Signup and view all the answers

What is one of the speaker's strengths demonstrated in their previous job at BCBS?

<p>Multitasking under pressure (D)</p> Signup and view all the answers

What is emphasized as key in ensuring smooth task completion in remote work?

<p>Regular communication with the team (B)</p> Signup and view all the answers

What approach does the individual take when faced with stressful situations?

<p>Assessing the situation and seeking support when needed (D)</p> Signup and view all the answers

What long-term goal does the individual aspire to achieve?

<p>To lead a project or team (B)</p> Signup and view all the answers

Which strength does the individual emphasize in their pursuit of new opportunities?

<p>Organization, communication, and collaboration (D)</p> Signup and view all the answers

How does the individual prefer to handle conflict?

<p>By going directly to the person involved to resolve the issue (A)</p> Signup and view all the answers

How does the individual view the role of effective communication?

<p>As essential for maintaining relationships and achieving shared goals (D)</p> Signup and view all the answers

What experience does the individual have with interdepartmental communication?

<p>Regular coordination with various departments for clinic operations (C)</p> Signup and view all the answers

What is a key factor in the individual's approach to taking ownership in conflicts?

<p>A willingness to apologize and own any part of the issue (C)</p> Signup and view all the answers

What aspect of the opportunity excites the individual the most?

<p>The chance to influence in the Digital Health/ERP team and improve systems (C)</p> Signup and view all the answers

Flashcards

What is a practice specialist?

A practice specialist is responsible for supporting administrative and operational functions within a practice team, ensuring smooth daily operations.

Who does the practice specialist work with?

The practice specialist helps the practice manager and senior practice manager with tasks like opportunity management, consultant relationship management, and internal commitments.

What is the purpose of a practice specialist in client projects?

The practice specialist works with a variety of stakeholders to identify consultants and candidates whose skills and experience are a good fit for client needs.

How does the practice specialist contribute to documentation?

The practice specialist is responsible for ensuring timely and accurate documentation for internal partners and client submissions.

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How does the practice specialist build consultant relationships?

The practice specialist is responsible for building relationships with consultants, providing consistent communication and information, and collaborating on resume drafting and updates.

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What administrative tasks does the practice specialist handle?

The practice specialist is responsible for performing a variety of administrative tasks including scheduling meetings, organizing conference calls, and coordinating candidate interviews.

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What is Nordic's mission?

Nordic aims to improve healthcare by connecting people, data, and technology to create healthier systems, businesses, and people.

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What is Nordic's purpose?

Nordic's purpose is to help healthcare providers use technology effectively to enhance operations, clinician wellness, improve patient care, and improve financial sustainability.

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Interdepartmental Communication

The ability to effectively communicate with individuals and teams from different departments or areas, fostering collaboration and ensuring alignment towards shared goals.

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Conflict Resolution

The process of identifying, analyzing, and resolving disagreements or conflicts with a focus on finding mutually beneficial solutions.

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Extreme Ownership

Taking full responsibility for one's actions and outcomes, even when partial responsibility lies with others.

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Addressing Miscommunication

Identifying and addressing communication issues that arise from misunderstandings or misinterpretations.

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Emotional Maturity

A personal quality that prioritizes a calm and rational approach to difficult situations, avoiding emotional reactions.

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Stress Management

A proactive approach to managing stress involves identifying potential sources of stress, developing coping mechanisms, and seeking support when needed.

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Situational Assessment

The ability to quickly assess complex situations, identify key issues, and develop effective solutions.

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Seeking Support

Seeking guidance and support from relevant individuals or resources when faced with unfamiliar or complex tasks or situations.

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What is Nordic's mission?

Focusing on communication, innovation, and professional development, Nordic's mission is to improve healthcare through technology solutions.

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What is Nordic's purpose?

Utilizing technology to enhance operations, clinician wellness, improve patient care, and financial sustainability is Nordic's primary goal.

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How does the candidate demonstrate multitasking skills?

Effectively juggling multiple responsibilities, such as live chats and calls, while resolving issues and managing a queue.

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How does the candidate approach remote work and balancing responsibilities?

Creating a well-structured routine that includes prioritizing tasks, breaking down large projects, and taking regular breaks to maintain focus and efficiency.

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What is the candidate's approach to communication in a remote setting?

Active communication with the remote team to seek support, input, and ensure alignment on tasks, resulting in smoother workflow and shared understanding.

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How does the candidate handle pressure and stressful situations?

The candidate's ability to handle pressure and stress effectively by leveraging learned strategies and adapting to challenging situations.

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What qualities make the candidate suitable for Nordic?

The candidate demonstrates a proactive approach to communication, quickly learns new systems, and thrives in collaborative environments.

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Why is the candidate drawn to Nordic?

The candidate values collaboration, innovation, and professional growth, aligning with Nordic's core principles and fostering a positive work environment.

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Connection Building

The ability to connect with others to build strong relationships based on trust and mutual understanding, fostering collaboration and teamwork.

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Identifying Client Needs

The ability to understand and respond to the needs of clients, which might involve analyzing their requirements, identifying their challenges, and suggesting solutions.

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Clear Communication

The ability to communicate clearly and concisely to ensure understanding among team members, leading to effective collaboration and project alignment.

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Problem Solving

The ability to independently identify and understand complex situations and then effectively solve them.

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Proactive Problem Solving

The ability to recognize and address potential issues before they become significant problems, preventing delays or disruptions to work processes.

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Time Management

The ability to effectively manage time and resources to complete tasks efficiently, meeting deadlines and achieving goals.

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Adaptability and Learning

The ability to learn and adapt to new situations and technologies, growing your skills and knowledge over time.

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Self-Reliance

The ability to work independently and take responsibility for your actions, demonstrating initiative and self-reliance.

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What is outlining?

Creating a detailed plan with objectives, goals, timelines, and questions. Provides a structured framework for tasks and projects, helping to organize information and maintain focus.

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What is time blocking?

Allocating specific time slots for tasks to ensure regular progress and prevent delays. Prevents bottlenecks and helps maintain a steady workflow.

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How does outlining help with task management?

Breaking down complex tasks into smaller, more manageable components. Helps streamline work and track progress effectively.

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How does prioritizing tasks help in a fast-paced environment?

Prioritizing tasks based on urgency and importance to ensure timely completion and prevent overload. Helps allocate time and resources effectively.

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How can someone demonstrate adaptability in the workplace?

Actively seeking out learning opportunities to overcome challenges and acquire new skills. Demonstrates initiative and commitment to professional development.

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What is the importance of gathering information from multiple sources?

Utilizing various sources of information to develop comprehensive solutions. Enables decision-making based on a holistic understanding of a situation.

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What are the benefits of working in a fast-paced environment?

Maintaining composure and a professional demeanor even in stressful situations, prioritizing tasks, and managing time effectively. Enables efficient work execution under pressure.

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How crucial is maintaining balance in a fast-paced environment?

Finding the appropriate balance between being adaptable and maintaining a consistent work process. Prevents burnout and enhances overall productivity.

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Study Notes

Position and Role

  • Practice Specialist, supporting digital health/ERP (enterprise resource planning) practices
  • Core ERP solutions: human capital management, financial management, supply chain management
  • Supports one or more practice teams, ensuring smooth operations
  • Manages time-sensitive information (opportunity management, consultant relationships)
  • Interprets client needs, identifies suitable candidates/consultants
  • Documents activities accurately and promptly
  • Builds and maintains consultant relationships
  • Creates and updates resumes, contracts, expense authorizations, and agendas
  • Schedules meetings, interviews, and conference calls
  • Communicates and documents practice-related activities

Core Values and Mission

  • Nordic's mission: to create a healthy world by connecting people, data, and technology.
  • Collaborates with healthcare organizations for technology solutions
  • Purpose: to help providers streamline operations, enhance clinician wellness, improve patient care, and achieve financial sustainability
  • Maxim's: Be you, Make it about "we," Listen, Embrace the gray, Assume the best intentions, Be open and direct, Do what's right, Be a rock, Think, act, adapt with urgency, Act like an owner, Grow, Teach

Why Thrive in This Role

  • Adaptability, collaboration, attention to detail, and experience in time-sensitive conditions
  • Strong organizational skills and ability to manage priorities
  • Quickly learns new systems and communicates effectively with diverse teams
  • Experience managing student data, coordinating with community partners, in customer service, office operations, and data management (current role as Clinic Coordinator for multi-specialty clinic)
  • Provides a liaison between patients and care teams
  • Manages documentation, schedules appointments

Technology Use and Company Rationale

  • Drawn to Nordic’s mission of leveraging technology for a healthier world
  • Appreciates focus on collaboration, innovation, and professional growth
  • Eager to join a team impacting healthcare

Remote Work and Balancing Responsibilities

  • Creates a structured routine, prioritizes tasks, breaks down larger projects
  • Maintains regular communication with team members, ensures smooth workflow
  • Adaptable, productive, and maintains high standards in a remote work environment

Dealing with Pressure and Stressful Situations

  • Adaptable approach to handling pressure and deadlines
  • Seeks support and learns from previous situations, ensuring safety and satisfaction.

Seeking Opportunity

  • Ready for new challenges that align better with long-term goals
  • Strengths in organization, communication, and collaboration

Communication and Collaboration with Other Departments

  • Maintains strong relationships with other departments
  • Effectively coordinates with labs, providers, and other clinics
  • Collaborates with IT, finance, and other teams to support educational initiatives

Resolving Conflict

  • Direct approach in resolving conflicts
  • Takes ownership of errors and actively works toward resolution
  • Believes in effective communication and understanding others’ perspectives

Strengths and Benefits

  • Curiosity, connection building, and strong communication skills
  • Identifies client needs, builds trust, and understands candidate experiences

Excel Experience

  • Financial data entry and organization (Florence 1 Schools)
  • Ensuring accuracy for audits & reviews
  • Compiled and sorted student data, including attendance and performance metrics

Prioritization and Accuracy

  • Outlining and time-blocking methods for task management
  • Maintains organized and manageable work flow

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