Power Virtual Agents Overview

Power Virtual Agents is a no-code/low-code platform within Microsoft Teams that empowers customer service personnel to create and update chatbots without extensive coding knowledge.

Power Virtual Agents simplifies the creation and maintenance of chatbots by allowing customer service teams to directly design and update them.

Power Virtual Agents can handle repetitive customer inquiries, providing standardized information at any time, freeing live agents to focus on complex issues.

Power Virtual Agents enables organizations to respond to customer inquiries 24/7, even outside of traditional business hours, providing a continuous service experience.

Citizen developers are individuals within an organization, often from departments like customer service, who possess technical skills and can build tools like chatbots using Power Virtual Agents without traditional developer training.

With Power Virtual Agents, organizations can create and deploy chatbots for various use cases in Microsoft Teams, including providing customer support, automating onboarding processes, and facilitating internal team communication.

The user-friendly interface of Power Virtual Agents and its no-code/low-code approach empowers citizen developers to build sophisticated chatbots without extensive programming expertise.

Power Virtual Agents offers a versatile platform that allows the creation of chatbots with various functionalities, such as providing information, collecting data, and automating tasks, all within the Microsoft Teams environment.

Power Virtual Agents provides a guided graphical development environment that allows citizen developers to create and update chatbots without extensive coding knowledge.

Power Virtual Agents utilizes AI capabilities, such as Natural Language Understanding (NLU), to understand customer requests even when they are phrased differently from the pre-defined prompts. This allows the bot to provide relevant responses in various ways.

Power Virtual Agents is part of the Power Platform, which means it can connect with other tools like Power Apps and Power Automate. This allows chatbots to take actions beyond providing information, such as initiating automated tasks or accessing external data.

By publishing a chatbot, developers make it accessible to users. This allows them to interact with the chatbot and receive its services. Publishing updates ensures that users see the latest changes and improvements made to the chatbot.

Before a chatbot is deployed for public use, Power Virtual Agents provides a demo website where developers can test its performance and functionality. This allows them to identify potential issues and make adjustments before the chatbot is released.

Natural Language Understanding (NLU) is an AI technology used by Power Virtual Agents to understand and interpret customer queries even when they are expressed differently from the pre-defined prompts. This allows the bot to respond effectively to a wide range of user inputs.

Chatbots powered by Power Virtual Agents are not designed for emergency situations, medical diagnoses, or other critical applications that require professional expertise. Microsoft explicitly advises against using them for these purposes.

A branching dialogue in a Power Virtual Agents chatbot is a flow of conversation where the bot guides the customer through a series of options, questions, and answers, ultimately helping them find the desired information or resolution.