Chatbot Development Basics

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Questions and Answers

What does Power Virtual Agents refer to as 'channels'?

  • The different platforms on which a chatbot can be published. (correct)
  • The user responses that connect one topic to another.
  • The individual trigger phrases that initiate a topic.
  • Specific conversations within a topic.

How does modifying and republishing a chatbot effect all channels it appears on?

  • The updates are pushed to each channel individually, and only if the user makes new requests.
  • It only updates the channel that was the first one published.
  • It causes the bot to refresh simultaneously across all channels it's been published to. (correct)
  • It requires manual updating of each channel separately.

Which of the following best describes the purpose of 'topics' in Power Virtual Agents?

  • To allow the chatbot to create new channels on the fly.
  • To generate trigger phrases from user input.
  • To break down conversations into discrete, manageable components. (correct)
  • To define the structure and format of user responses.

What is primarily used to initiate a specific conversation flow within a topic?

<p>A trigger phrase. (B)</p> Signup and view all the answers

How are different topics linked together in the flow of conversations within Power Virtual Agents?

<p>The bot guides the user through pre-defined pathways utilizing the user's responses to direct the conversation to specific new topics. (B)</p> Signup and view all the answers

What is the role of the 'Topics' page in the Power Virtual Agents portal?

<p>It allows management of existing system topics and also the creation of custom topics. (D)</p> Signup and view all the answers

If a user types 'Good Evening', in a chatbot configured with the trigger phrase 'Good morning', what would typically be the bots response?

<p>The bot may not understand 'Good Evening' on its own. It would only trigger a conversation if 'Good Evening' was added as a trigger phrase. (C)</p> Signup and view all the answers

How many channels can one chatbot be published to?

<p>As many channels as needed, there isn't a limit, and it will be visible on all of them. (C)</p> Signup and view all the answers

In the context of Power Virtual Agents, what is the primary function of an entity?

<p>To act as a dictionary of terms and phrases for AI to understand conversational concepts. (B)</p> Signup and view all the answers

What is the purpose of prebuilt entities within Power Virtual Agents?

<p>To allow the bot to recognize variations in date, time, and other common business terms. (D)</p> Signup and view all the answers

When might a developer choose to create a custom entity in Power Virtual Agents?

<p>When the bot is required to handle conversations utilizing specialized vocabulary. (D)</p> Signup and view all the answers

How does the 'Identify' selector facilitate the use of entities when configuring a bot to ask a question?

<p>It allows the developer to select the appropriate entity that is expected in the response to the question. (C)</p> Signup and view all the answers

What is the function of an Action within a Power Virtual Agents bot?

<p>To enable the bot to perform tasks beyond basic conversation. (B)</p> Signup and view all the answers

When a developer creates a new 'Call an action' node, what options are presented?

<p>The ability to authenticate the user or create a Power Automate flow. (B)</p> Signup and view all the answers

What is a key benefit of integrating Power Automate flows with Power Virtual Agents bots?

<p>Enables the bot to execute a broad spectrum of actions, such as accessing databases or services. (A)</p> Signup and view all the answers

What is the relationship between a Power Automate flow and a Power Virtual Agents bot?

<p>A bot can call an existing flow, or a developer can create a new flow from the bot's environment. (C)</p> Signup and view all the answers

Flashcards

Topic

A specific conversation flow within a chatbot, usually initiated by a trigger phrase.

Trigger Phrase

A phrase that starts a conversation topic. Like, 'Hi' or 'Help me.'

Channels

Places where a chatbot can be published, such as websites, messaging apps, and social media.

Entity

A distinct piece of information recognized and used by a chatbot to understand user input. Examples include dates, product names, or emotions.

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Actions

Actions performed by a chatbot in response to user input, such as providing information, showing options, or scheduling tasks.

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Republishing

The process of changing a chatbot and updating its functionality on all its published channels.

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Understanding User Input

A chatbot's ability to recognize user input, even if it's not exactly what the chatbot expected, and respond appropriately.

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Conversation Flow

A process in which a chatbot guides the conversation by asking questions and branching to different topics based on the user's responses.

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What are entities in Power Virtual Agents?

In Power Virtual Agents, entities are dictionaries of terms and phrases used by the bot's AI to recognize concepts in conversations. They help the bot understand user input even when it's not an exact match to the bot's trigger phrases.

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What are prebuilt entities?

They help bots understand common conversational concepts, such as dates, times, and locations, by providing examples of different ways users might express those concepts.

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What are custom closed list or regular expression entities?

These entities allow developers to create custom vocabulary lists for bots, enabling them to handle conversations involving specialized terms and phrases.

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What are actions in Power Virtual Agents?

In Power Virtual Agents, actions are elements that allow bots to perform actions beyond conversing with the user. They enable bots to interact with external systems and perform tasks based on user input.

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What is the 'Authenticate user' action?

An action that allows a bot to authenticate a user with an external system like Azure Active Directory.

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What is the 'Call a flow' action?

An action that allows a bot to create or interact with a Power Automate flow, enabling the bot to perform more complex tasks.

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How does Power Automate work with Power Virtual Agents?

Power Automate is used in conjunction with Power Virtual Agents by developers to create chatbot actions, enabling the chatbot to perform a wide variety of tasks, including retrieving information from databases or services.

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How does Power Automate enhance chatbot functionality?

Power Automate provides features that allow bots to interact with external systems and perform complex tasks, expanding their capabilities beyond basic conversations.

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Study Notes

Chatbot Publication Channels

  • Chatbots can be published to multiple platforms, including websites, internal messaging platforms like Microsoft Teams, mobile apps, and social media.
  • These publication points are called "channels" in Power Virtual Agents.
  • Publishing to multiple channels allows updates to be reflected on all connected platforms.

Chatbot Conversation Elements

  • Power Virtual Agents uses topics, entities, and actions to enable conversational understanding.
  • Topics: Divide conversations into discrete elements, like a greeting topic.
  • Topics are triggered by user input, using pre-defined phrases (trigger phrases).
  • Conversations can switch between topics based on user responses.
  • Entities: Dictionaries of terms and phrases to help bots understand user input accurately.
  • Entities help in cases of non-exact matches with conversation triggers.
  • Pre-built entities include date/time expressions, enabling the bot to understand various time inputs.
  • Developers can create custom entities, including specific vocabulary (closed lists or regular expressions).
  • Actions: Enable bots to perform actions beyond conversation, like user authentication or workflow creation.
  • Actions, like connecting to external services or databases, extend the bot's capabilities.
  • Actions can be added to a bot's workflow during its creation.
  • Actions connect to services like Azure Active Directory or Power Automate flows.

Topic Configuration Details

  • Topics use trigger phrases to initiate conversations.
  • A greeting topic might include "Hi," "Hello," and "Good morning".
  • Conversation flow often involves transitioning between different topics.
  • Developers can set topics to navigate to another topic based on user input for dynamic conversation.

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