Questions and Answers
What is the vision of India Post?
India Post's products and services will be the customer's first choice
What are some of the core activities of India Post?
India Post has the largest postal network in the world.
True
India Post has a network of 159251 Post Offices, out of which more than 143985 are in __________ areas.
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What does the Memo of Authorized Balances (MAB) show?
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What does CMAB stand for and what is its purpose?
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Sorting branch involves despatching, postmarking, and closing mail bags for despatch.
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Money Order branch performs tasks like booking of _.
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Which Postal Circle is responsible for Delhi's territorial jurisdiction?
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RAIPUR serves as the Headquarters for Chhattisgarh Postal Circle.
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What is the role of Branch Post Offices (BOs) in the postal network?
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The Universal Postal Union (UPU) was established on 9th October, 1874, with its headquarters in ______.
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Match the following Terms with their Descriptions:
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What is the main function of the Head Record Office (HRO)?
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What is the significance of the Indian Post Office during the British rule?
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What was the date of launch for the India Post Payment Bank on a PAN INDIA basis?
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The design of the India Post new logo was inspired by a flying bird.
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Match the Indian Postal service with its corresponding introduction date:
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What is the purpose of Postal Manuals?
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Post Office Guide - Part I contains guidelines for posting international mail.
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What is the content of Postal Manual Volume II?
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What Act is included in Postal Manual Volume 1? The Indian Post office Act ______.
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Match the Premium Products with their descriptions:
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What is the minimum denomination for opening a National Savings Recurring Deposit account?
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Interest in the Senior Citizen Savings Scheme (SCSS) account can only be withdrawn annually.
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What is the maturity period for the National Savings Time Deposit account for 3 years?
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The minimum sum assured for Rural Postal Life Insurance (RPLI) is Rs. ______.
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What is the maximum amount specified for recovery from addressee in the case of Cash on Delivery articles?
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What fee is required in addition to postage for sending a Cash on Delivery article with recovery amount up to Rs. 6500?
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Insurance of Cash on Delivery articles is compulsory regardless of the amount recovered from the addressee.
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The Direct Post service allows sending unaddressed Postal articles like letters, cards, brochures, etc., with a minimum of ______ pieces at a time.
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Match the Post Office Savings Schemes with their types:
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What is Gram Suraksha?
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What is the maximum amount that can be remitted through Money Order?
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What is the minimum amount that can be remitted through iMO?
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What is the maximum amount that can be remitted through iMO?
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What is eIPO?
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What is IFS?
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What is WUMT?
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What is MGNREGA?
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What is NPS?
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What is the classification of mails handled by the Post Office?
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What is the formula to calculate volumetric weight?
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What is the maximum weight of a letter?
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What is the rate of postage for a letter?
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What is the rate of postage per ILC?
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What is the dimension of a Post Card?
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What is the minimum GSM required for ILCs? ILCs shall be made of paper of minimum ___ GSM.
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Post Cards can be used for international transmission.
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Which type of Post Card is treated as 'Printed Post Card'?
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What is the rate of postage for a Reply Postcard?
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Study Notes
Introduction to India Post
- India Post has a glorious past and a bright future with an ambitious project commissioned
- It is the backbone of India's communication network and core of the country's socio-economic development for the last 167 years
- It has a network of 159251 Post Offices, with 25110 Departmental Post offices and 134141 Branch Post offices, serving 90.41% of rural areas and 09.59% of urban areas
Vision and Mission
- Vision: "India Post's products and services will be the customer's first choice"
- Mission:
- To sustain its position as the largest postal network in the world
- To provide mail, parcel, money transfer, banking, insurance, and retail services with speed and reliability
- To provide services to customers on a value for money basis
- To ensure that employees are proud to be its main strength and serve customers with a human touch
- To continue to deliver social security services and enable last mile connectivity as a Government of India platform
Organization Structure
- The Department of Posts functions under the Ministry of Communications, Government of India
- The head of the Department is the Secretary, Department of Posts, who is also the Chairman, Postal Services Board
- The Postal Services Board consists of 6 Members, with a Director General, Department of Posts, and Additional Director General (Coordination) and Additional Secretary & Financial Advisor
- The organization setup at the Directorate and below is divided into circles, regions, divisions, and post offices
Administrative Setup
- The country is divided into 23 circles, each encompassing one or more states and/or union territories
- Each circle is headed by a Chief Postmaster General
- The circle is divided into regions, each headed by a Postmaster General
- Regions are further classified into divisions headed by a Superintendent or Senior Superintendent
- Divisions are classified as Postal or RMS Divisions, with Postal Divisions handling postal operations and RMS Divisions managing mail processing
Operative Network
- Post offices collect mail and perform financial transactions
- Mail is sorted and moved to delivery post offices for delivery
- Post offices are classified as Head Post Offices, Sub Post Offices, and Branch Post Offices
- Branch Post Offices are mostly located in rural areas and operate for minimum of 4 hours and maximum of 5 hours daily
- Sub Post Offices are located in urban and rural areas and provide mail booking services, banking services, remittance services, and insurance services
- Head Post Offices are operational units and are authorized for posting, receipt, sorting, handling, transmission, and delivery of mails
Specialized Post Offices
- Army Post Offices serve defense personnel
- Foreign Post Offices and Sub Foreign Post Offices deal with incoming and outgoing foreign mail
- Night Post Offices are extension counters situated in Head Post Offices or General Post Offices and provide limited services during non-working hours and on holidays### International Postal System
- The Universal Postal Union (UPU) ensures freedom of transit within the territory of the Union.
- Each country keeps the postage it collects on international mail, but pays other member countries for excess mail sent and transported across borders.
- The UPU has standardized postal charges and made it possible for a postal item to reach its destination globally, regardless of social status, political views, religion, or race.
History of India Post Office
- The Indian Post Office acquired its identity during the British rule in India.
- The Post Office Act of 1854 gave Indian Post Office a legal sanctity.
- The Post Office Act of 1898 shaped the Postal system.
- After independence, there was considerable growth in the network of Post Offices.
- Important dates in Indian Postal History:
- 1st July 1852: Use of first Postage stamp (Scinde Dawk).
- 1st October 1854: Indian Postal system came into existence.
- 1882: Introduction of Post Office Savings Bank (POSB).
- 1st February 1884: Introduction of Postal Life Insurance.
- 18th February 1911: India first country to carry mail by air.
Organization of India Post
- India Post has various offices, including:
- Head Record Office (HRO).
- Sub Record Office (SRO).
- Record Office.
- Speed Post Centre or Sorting Hub.
- Nation Sorting Hubs (NSH) and Intra circle Hubs (ICH).
- The India Post logo was designed by Oglivy and Mather in 2008, representing the idea of carrying emotions across physical distances.
Basic Records of Post Office
- Records maintained by the Post Office include:
- Attendance Register (S 37).
- Nominal Roll (MS 12).
- Notice of Hours of Business (M 6 for Pos & M 6 (c) for Bos).
- Memorandum of Distribution of Work (MS 11).
- Book of Postmarks (MS 18).
- Error Book (MS 2).
- Hand to Hand Receipt Book (MS 7).
- Complaints and Suggestion Book (MS 94).
- Order Book (MS 8).
- Postmaster's Order Book (MS 1).
- Statistical Register (MS 13).
- Memo of Authorized Balances (MAB) (ACG 14).
- Due Mail and Sorting List (M 9).
Departments in Post Office
- The Post Office functions are carried out in various branches, including:
- Sorting.
- Mail.
- Delivery.
- Deposit.
- Registration.
- Parcel.
- Money Order.
- Sub Accounts.
- Treasury.
- Savings Bank and Savings Certificates Account.
- Account Branch (only in HO/GPO).
- CPC for processing PLI/RPLI (only in HO/GPO).### Equipments Used in Post Offices
- Stamps and seals are used for authentication, cancellation of stamps, and mentioning posting and delivery dates.
- Stamps and seals are used to authenticate financial transactions, especially for oblong/round MO stamps.
- Stamps and seals are regularly cleaned to obtain clear impressions.
- Different types of stamps and seals are used, such as round MO and oblong stamps, and date stamps.
- Each Postal Assistant is responsible for the safe custody and proper use of stamps.
Letter Boxes
- Letter boxes are placed at convenient public places for posting letters, letter cards, and packets.
- Letter boxes are cleared periodically according to the schedule available in the Letter Box Statement.
- The time of clearance of letter boxes is painted on the letter box and changeable plates show the time of clearance.
- Sorting PA clears the office letter box, while Group 'MTS/GDS' clears outside letter boxes.
Post Boxes/Post Bags
- Post Boxes are provided on rent by Delivery Post office to members of public on payment of a prescribed fee.
- A Post Box Number is allotted to the customer, and a key is given to them.
- Correspondents of the Post Box renter can mention the Post Box number on the address portion, and the Post office will deliver the letters through the concerned Post Box.
- Only fully prepaid unregistered articles, except parcels, are delivered through the Post Box.
Weighing Scales
- Weighing scales are used to weigh articles presented by customers to determine postage stamps.
- They are also used for back-office purposes, such as weighing insured envelopes and bags.
- Both manual and electronic weighing scales are used, with electronic scales connected to computers for auto-capture of weight.
Computers and Accessories
- Computers and allied accessories are used to perform transactions and generate reports.
- Different types of computers and accessories are used, such as desktop PCs, servers, printers, scanners, and networking equipment.
- Specific types of printers, such as dot matrix, laserjet, and inkjet, are used for different purposes.
Wax Heaters and Franking Machines
- Wax heaters are used to heat black sealing wax while closing bags and envelopes.
- Franking machines are used as a mode of prepayment of postage by customers.
Postal Manuals
- Postal Manuals are guides for staff in Post Offices, laying down operational procedures.
- Different volumes of Postal Manuals cover various aspects, such as legislation, organization, discipline, appointments, and postal operations.
Products and Services
- India Post offers various products and services, classified under mail services, premium products, financial services, retail services, and philately.
- Mail services include domestic and foreign mail services, with different types of mail items, such as letters, inland letter cards, postcards, and parcels.
- Premium products include Speed Post, Business Post, Business Parcel, Media Post, and Logistics Post.
- Financial services include insurance and value payable services.
- Retail services include cash on delivery facilities.
Speed Post
- Speed Post is a reliable and high-speed service, offering time-bound delivery of mail.
- The service is indemnified against loss or delay, and refunds are made in case of delay.
- Proof of delivery can be obtained on payment of an additional fee.
Business Post
- Business Post offers a 'One Stop Solution' for bulk mailers, providing pre-mailing activities such as collection, franking, addressing, and sealing.
- The service is offered to contractual customers, with specific rates for each activity.
Business Parcel
- Business Parcel service is offered to contractual customers, allowing them to book parcels from 2 kg to 35 kg.
- The service is transmitted by surface, with cash on delivery facilities available.
Media Post
- Media Post allows corporate customers to advertise their products/services on Postcards, inland letter cards, envelopes, and other postal stationery.
- The service is offered at specific rates, with a minimum quantity requirement.
Logistics Post
- Logistics Post is a fast, safe, and reliable service for transportation of large volumes of parcels.
- The service is offered to customers, with specific rates and conditions.
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Description
Training material for postal assistants covering topics such as introduction to the organization, basic records, and departments in post offices. This quiz is designed for individuals undergoing induction training at the Postal Training Centre.
