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Questions and Answers
Which form of kinesics involves the movement of one’s arms, hands, and shoulders?
Which form of kinesics involves the movement of one’s arms, hands, and shoulders?
What does eye contact primarily establish in interpersonal communication?
What does eye contact primarily establish in interpersonal communication?
Which aspect of kinesics focuses on the reflection of emotions through facial features?
Which aspect of kinesics focuses on the reflection of emotions through facial features?
Which of the following best describes the role of personal appearance in communication?
Which of the following best describes the role of personal appearance in communication?
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What is emphasized about movement in the context of kinesics?
What is emphasized about movement in the context of kinesics?
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What is the primary focus of the blind area in the Johari Window?
What is the primary focus of the blind area in the Johari Window?
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Which quadrant represents aspects known to oneself but hidden from others?
Which quadrant represents aspects known to oneself but hidden from others?
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What is a method suggested to expand the open area in the Johari Window model?
What is a method suggested to expand the open area in the Johari Window model?
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What can the unknown self include according to the Johari Window model?
What can the unknown self include according to the Johari Window model?
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How can sensitive feedback impact an individual in the context of the Johari Window?
How can sensitive feedback impact an individual in the context of the Johari Window?
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What is a suggested outcome of reducing one's hidden area?
What is a suggested outcome of reducing one's hidden area?
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What does the unknown quadrant require to be revealed?
What does the unknown quadrant require to be revealed?
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What is the primary belief associated with positive thinking?
What is the primary belief associated with positive thinking?
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Which of the following is NOT considered an unknown factor?
Which of the following is NOT considered an unknown factor?
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What did William James suggest about human capabilities?
What did William James suggest about human capabilities?
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Which of the following quadrants of the Johari Window represents what is known by both the individual and others?
Which of the following quadrants of the Johari Window represents what is known by both the individual and others?
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In the context of Dr. Eric Berne’s views, what does 'I'm okay, you are not okay' signify?
In the context of Dr. Eric Berne’s views, what does 'I'm okay, you are not okay' signify?
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Which method can aid in developing a positive mindset?
Which method can aid in developing a positive mindset?
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What does the 'blind area' of the Johari Window refer to?
What does the 'blind area' of the Johari Window refer to?
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What is the primary purpose of the Johari Window model?
What is the primary purpose of the Johari Window model?
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Which of the following is NOT a suggested way to develop positivism?
Which of the following is NOT a suggested way to develop positivism?
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What is a suggested alternative to saying, 'I can't help you' in a telephonic conversation?
What is a suggested alternative to saying, 'I can't help you' in a telephonic conversation?
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Which of the following is NOT a recommended voicemail practice?
Which of the following is NOT a recommended voicemail practice?
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In what situation should you avoid using a cellular phone?
In what situation should you avoid using a cellular phone?
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What is a primary benefit of teleconferencing?
What is a primary benefit of teleconferencing?
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Which option is a limitation of teleconferencing?
Which option is a limitation of teleconferencing?
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Which statement about audio conferencing is correct?
Which statement about audio conferencing is correct?
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What should you do if you cannot answer a call?
What should you do if you cannot answer a call?
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Which of the following is advised against during telephonic communication?
Which of the following is advised against during telephonic communication?
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What does crossing arms typically indicate?
What does crossing arms typically indicate?
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Which gesture typically signifies boredom?
Which gesture typically signifies boredom?
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Which movement is associated with goal orientation?
Which movement is associated with goal orientation?
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What does a dead fish handshake commonly represent?
What does a dead fish handshake commonly represent?
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Which hand movement can imply trust and interest?
Which hand movement can imply trust and interest?
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Which of the following is NOT categorized as a negative gesture to avoid?
Which of the following is NOT categorized as a negative gesture to avoid?
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What does wringing hands indicate?
What does wringing hands indicate?
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What is the common interpretation of hands in pockets?
What is the common interpretation of hands in pockets?
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Study Notes
Kinesics
- Gestures: The movement of one’s arms, hands, and shoulders is a form of kinesics known as gestures.
- Eye Contact: Eye contact primarily establishes connection and attentiveness in interpersonal communication.
- Facial Expressions: Facial expressions are a key aspect of kinesics, reflecting emotions through features like eyebrows, eyes, and mouth.
- Personal Appearance: Personal appearance plays a significant role in communication by projecting an image and influencing perceptions.
- Movement: The purposeful movement of the body during communication is a core aspect of kinesics, conveying meaning and emotions.
Johari Window
- Blind Area: The blind area in the Johari Window focuses on aspects known to others but unknown to oneself.
- Hidden Area: The hidden area represents aspects known to oneself but hidden from others.
- Expanding the Open Area: Sharing information with others, actively seeking feedback, and being open to self-disclosure are methods to expand the open area in the Johari Window model.
- Unknown Self: The unknown self can include unconscious thoughts, feelings, and potential abilities that remain undiscovered.
- Sensitive Feedback: Sensitive feedback can impact an individual by increasing self-awareness, potentially revealing aspects in the blind area and expanding the open area.
- Reducing the Hidden Area: Reducing the hidden area by being more open and transparent with others is likely to foster trust and strengthen relationships.
- Revealing the Unknown Quadrant: The unknown quadrant requires self-exploration, introspection, and potentially therapy to be revealed and understood.
Positive Thinking
- Positive Thinking Belief: The primary belief associated with positive thinking is that focusing on positive aspects can lead to a more optimistic outlook and potentially better outcomes.
- Unknown Factors: External circumstances, unforeseen events, and uncontrollable variables are considered unknown factors.
- Human Capabilities: William James suggested that humans have vast untapped potential and that we often limit ourselves by our own beliefs.
- Open Area: The open area of the Johari Window represents aspects known by both the individual and others.
Transactional Analysis
- 'I'm okay, you are not okay': In the context of Dr. Eric Berne's views, 'I'm okay, you are not okay' signifies a position of superiority or negativity towards others.
Developing a Positive Mindset
- Positive Thinking Techniques: Using techniques like gratitude journaling, affirmations, and reframing negative thoughts can aid in developing a positive mindset.
Johari Window Explained
- Blind Area: The blind area of the Johari Window refers to traits or behaviors that others perceive but the individual is unaware of.
- Purpose of Johari Window: The primary purpose of the Johari Window model is to increase self-awareness and facilitate interpersonal understanding.
Developing Positivism
- Unhelpful Practices: Focusing solely on external validation, engaging in negative self-talk, and comparing oneself to others are not suggested ways to develop positivism.
Telephonic Communication Best Practices
- Alternative to 'I can't help you': A suggested alternative to saying, 'I can't help you' in a telephonic conversation is to offer a solution or alternative such as 'I understand your concern, let me connect you with someone who can assist'.
- Voicemail Practices: Leaving detailed messages, checking voicemails regularly, and using a professional greeting are recommended voicemail practices.
- Avoid Cellular Phone Usage: In sensitive situations like medical appointments or funerals, it's advised to avoid using a cellular phone.
- Benefits of Teleconferencing: A primary benefit of teleconferencing is reduced travel costs and increased efficiency.
- Limitations of Teleconferencing: Limited nonverbal communication and potential technical difficulties are limitations of teleconferencing.
- Audio Conferencing Statement: A correct statement about audio conferencing is that it allows for real-time communication with multiple participants across different locations, promoting collaboration and efficiency.
- Unanswered Calls: If you cannot answer a call, it's recommended to return the call as soon as possible to ensure prompt communication.
- Avoid During Telephonic Communication: Using slang, interrupting others, and speaking too fast are practices to avoid during telephonic communication.
Kinesics & Nonverbal Communication
- Crossed Arms: Crossing arms typically indicates defensiveness, resistance, or a closed attitude.
- Bored Gesture: Staring blankly, yawning, and tapping a foot are gestures commonly associated with boredom.
- Goal Orientation Movement: Leaning forward, nodding, and maintaining eye contact are movements often associated with goal orientation.
- Dead Fish Handshake: A dead fish handshake, lacking firmness and enthusiasm, generally represents lack of interest or confidence.
- Trust and Interest Hand Movement: Open palms and slightly tilted head movement can imply trust, interest, and receptiveness.
- Negative Gestures: Pointing a finger, shaking a fist, and rolling one's eyes are categorized as negative gestures to avoid.
- Wringing Hands: Wringing hands commonly indicates anxiety, nervousness, or insecurity.
- Hands in Pockets: Hands in pockets generally convey a sense of discomfort, boredom, or casualness.
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Description
Explore the concepts of positive thinking as defined by Norman Vincent Peale, and delve into the views of William James and Dr. Eric Berne on human behavior and attitudes. Additionally, learn about the Johari Window framework for enhancing self-awareness and interpersonal understanding. This quiz will help you grasp the importance of a positive mindset and effective communication skills.
