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Polite and Effective Communication

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Questions and Answers

Which of the following is NOT a recommended practice for e-mail etiquette?

Including a clear subject line

Using acronyms for clarity

Reviewing the e-mail before sending

Sharing e-mail addresses indiscriminately (correct)

What is a key component of verbal communication?

Thinking

Writing

Listening (correct)

Reading

In emergency situations, what is essential for effective verbal communication?

Clear and precise communication (correct)

Using complex words

Speaking rapidly

Issuing unnecessary orders

What is one way to improve verbal communication skills?

Encouraging participation and interaction Signup and view all the answers

Which term is used to interrupt all radio communications due to an emergency?

Emergency, Emergency, Emergency Signup and view all the answers

Which term is used to acknowledge and place a message on hold?

Standby Signup and view all the answers

Which term is used to indicate that a radio transmission is strong and clear?

Five by Five Signup and view all the answers

Which term is used to indicate that the conversation is finished?

Out Signup and view all the answers

Which of the following is an advantage of written communication in power plants?

All of the above. Signup and view all the answers

Which of the following is a practical writing tip for effective written communication in power plants?

Include a subject line to help both the reader and writer to stay focused on the topic. Signup and view all the answers

Which of the following is true about email as a form of written communication?

Email combines the benefits of fast message delivery with permanent communication records. Signup and view all the answers

Which of the following is NOT a tip for operating two-way radios?

Check signal strength regularly to make sure the radio is functioning properly Signup and view all the answers

What does it mean when someone responds with 'four by four' during a radio check?

Good transmission Signup and view all the answers

What is the purpose of a repeater in two-way radio communication?

To extend the signal range and coverage Signup and view all the answers

What is the importance of repeating back instructions in two-way radio communication?

To confirm that an instruction was heard correctly Signup and view all the answers