76 Questions
Who does the author mention as an example of a person who made a difference through sheer will and commitment?
Mahatma Gandhi
What is the author's opinion on the current crisis in policing?
Effective leaders are needed now more than ever
According to the author, what is the only way to build trust within and outside an organization?
Focusing on leadership basics
What is the key characteristic of a servant leader, according to the text?
Foresight
According to Robert Greenleaf, what is the only authority deserving one's allegiance?
The leader's servant stature
What is the author's view on legitimate authority in leadership?
It is willingly granted to the leader based on their actions
What is the author's view on leadership by example?
It is a key concept that supports servant leadership
Which of the following is NOT one of the prominent leadership styles briefly summarized in the text?
Bureaucratic leadership
What is the main focus of servant leadership?
Focusing on subordinates' needs and wants
What are two essential qualities that define servant leaders according to Larry Spears?
Receptive listening and empathy
What is conceptual thinking according to Psychology Wiki?
The ability to understand a situation or problem by identifying patterns or connections and addressing key underlying issues
What can bad bosses do to employees?
Decrease productivity and effectiveness
What is the reason behind some law enforcement executives, managers, and supervisors ignoring problem children?
They want to be popular
What is the main cause of termination or incarceration of an officer?
A series of small performance or misconduct incidents
What did the personnel file of Lt. Charles Joseph Gliniewicz reveal?
He was promoted despite serious allegations and suspensions
What did the author learn during their time as commander of the Human Resources division?
How to navigate city government
What did the author observe about competent supervisors and managers in the police department?
They helped employees do their best
What did the author say about a small percentage of employees who were treated unfairly?
Some were legitimately wronged, while others had an agenda
What did the author observe about successful leaders in the police department?
They aligned the best interests of the agency with those of the employees
What is the first step to becoming an exceptional police leader?
Understanding oneself
What is the importance of doing a gap analysis according to the text?
It helps set goals and objectives
What is the significance of introspection in becoming a great supervisor or manager according to the text?
It helps in identifying personal skills and weaknesses
What traits do exceptional police leaders possess according to the text?
They are humble and vulnerable
What is the minimum standard of practice to which all police agencies should aspire?
Discipline that is consistent and fair
What is the consequence of a police manager failing to do their job, according to the text?
The organization and community may suffer devastating or dangerous effects
What do employees crave in a workplace, according to the text?
A disciplined workplace with consistent and fair leadership
What is the difference between mistakes of the mind and those of the heart, according to the text?
Mistakes of the mind are forgivable, while those of the heart are not
Why did the police chief keep an unfit employee and promote him?
All of the above
What did an anonymous letter from employees to the Mayor detail about Gliniewicz's behavior?
Acts of misconduct and inappropriate behavior
Why can inaction by an organization in the face of evidence of employee misconduct damage the organization?
It can expose the organization to lawsuits and loss of public trust
What did law enforcement executives tell the author about the transition from officer to supervisor?
Some supervisors and managers struggle to make the transition
What is one of the key traits of effective leadership according to Bill Belichick?
Building a team that's exhaustively prepared
What is one of the cornerstones of all leadership principles?
Leading by example
What is one of the leadership traits described by Bill Belichick in the interview?
Caring about what goes on in the lives of employees
What is the effect of incompetent supervisors and managers?
They can run an organization to the ground
Servant leadership theory was first developed by Robert Greenleaf in 1970.
True
Mahatma Gandhi and Nelson Mandela are examples of historical figures who showed that one committed person can influence people and change the course of history.
True
Foresight is not a necessary characteristic for a servant leader.
False
According to the author, leadership by example means modeling the organization's desired behavior.
True
Effective leaders are needed now more than ever, given the current crisis in policing.
True
The author believes that the only way to build trust within and outside an organization is by focusing on leadership basics, with unrelenting community outreach and empowerment.
True
The author believes that leadership cannot be learned and is hardwired in one's DNA.
False
Bad bosses account for a significant portion of sick leave and workers' compensation costs.
True
Ignoring problem employees usually leads to popularity among agency employees.
True
Most tragic events that result in termination or incarceration of an officer happen suddenly.
False
Lt. Charles Joseph Gliniewicz from the Fox Lake Police Department in Illinois was hailed as a hero after he committed suicide.
False
Unions always prevent police executives from doing the right thing.
False
The consequences of a business manager missing a profit goal are more severe than a police manager failing to do their job.
False
Employees want predictability in the way their supervisors and managers will act and react to various situations.
True
Exceptional police leaders possess only easily describable qualities.
False
Did Gliniewicz's personnel file reveal a history of misconduct and inappropriate behavior?
True
Were three men who were initially suspected in Gliniewicz's shooting responsible for his death?
False
Is inaction by leadership in response to employee misconduct damaging to an organization?
True
Did law enforcement executives speak to the author about the challenges of mentoring and training new supervisors?
True
According to Bill Belichick, leadership means having a team that is always prepared and never needs to adjust.
False
Leading by example is not a fundamental principle in leadership according to the author.
False
Leaders who embody the leadership principles of serving others and setting an example tend to achieve good things for the organization more frequently.
True
Incompetent supervisors and managers can have a positive impact on the work environment.
False
During his time as a police lieutenant, the author was assigned to the Human Resources division for six years.
True
According to the author, bad leaders can only harm an organization if they make up the majority of the leadership team.
False
The author believes that the best way to understand how a police department works is to spend time in the internal affairs unit.
False
Successful police leaders, according to the text, are able to align the best interests of the agency with those of the employees.
True
Great leadership skills cannot be learned by anyone who is not intelligent or a hard worker.
False
It is not necessary to understand oneself in order to become an exceptional police leader.
False
The process of becoming an exceptional police leader begins with formulating a plan to improve on assets and reduce liabilities.
True
Introspection is not required in the process of becoming an exceptional police leader.
False
Charismatic leadership focuses on subordinates' needs and wants.
False
Transactional leadership involves day-to-day communication and exchanges between leader and subordinate.
True
Servant leadership places the leader's needs above the needs of subordinates.
False
Conceptual thinking involves using past professional or technical training and experience, creativity, inductive reasoning, and intuitive processes.
True
What is the key to gaining the trust and respect of skeptical police officers?
Consistent work
What does the text say about regaining respect and trust once it has been lost?
It is nearly impossible to gain back
What are some hallmarks of great leaders according to the text?
Being introspective and vulnerable
What was the main reason the friend worked hard for his supervisor?
The friend knew the supervisor cared about him and could be trusted to take care of his troops
What did the friend admire about his former sergeant, according to the text?
The sergeant was competent and could easily be counted on to lead by example
What is the main theme of the text?
The qualities of a good supervisor and leader
Test your knowledge of police management and human resources with this quiz focused on the experiences and insights of a former police lieutenant. Explore the challenges and successes of managing personnel within a law enforcement organization.
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