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Planet Fitness Membership Comparison

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Questions and Answers

What is the purpose of the Info Call script mentioned in the text?

To provide a consistent message to all callers who are not current members (correct)

To encourage potential members to sign up for a membership immediately

To help team members provide detailed information about the club's amenities

To ensure team members are trained to handle all types of customer calls

What is the main goal of a great Info Call?

To convince the caller to sign up for a membership over the phone

To quickly get the caller's contact information for follow-up

To offer the caller a sense of how they will feel when they visit the gym (correct)

To provide all the details about membership rates and services

What is the main purpose of an Info Call, as described in the text?

To gather contact information from callers who have never been members

To provide detailed information about the club's amenities and services

To encourage potential members to sign up for a membership immediately

To handle any call in which a non-member is requesting information (correct)

Who should team members be trained to provide an Info Call to?

Potential members, especially first-time gym goers Signup and view all the answers

What is the main purpose of the Info Call script mentioned in the text?

To ensure team members cover all the key points that must be covered in the call Signup and view all the answers

How should team members personalize the Info Call script?

By including the current membership offer information and club details Signup and view all the answers

What does the text suggest team members should do at the end of every Info Call?

Invite the caller to come into the gym to experience the Judgement Free Zone Signup and view all the answers

What is the main purpose of the Info Call script?

To help team members provide a consistent message to all callers Signup and view all the answers

What is the primary focus of the Info Call script, as described in the text?

Covering all the key points that must be addressed in an information call Signup and view all the answers