Philip B. Crosby's Quality Management Principles

Philip B. Crosby emphasizes the need for ______ to quality by management

A quality policy is needed which states that each individual should perform exactly like the requirement or cause the requirement to be officially changed to what we and the customer really ______

Representatives from each department should be brought together to form a quality improvement ______

Establishing quality measures for each area of activity is important to determine where ______ is possible

Crosby advocates delegation of the task of quality control measures to the people who actually do the ______

According to Crosby, the cost of quality evaluation is an indication of where the action necessary to correct a defect will result in greater ______

Implementing corrective actions- discussion about problems will bring solutions to light and also raise other elements for ______.

Zero Defects is not a motivation programme - its purpose is to communicate and instil the notion that everyone should do things right first ______.

All managers should undergo formal training on the 14 steps before they are ______.

Everyone should get the same message in the same way on Zero Defects Day, when supervisors explain the programme to their ______.

Each supervisor gets his or her people to establish specific, measurable goals to strive ______.

It is important to recognise those who meet their goals or perform outstanding acts with a prize or award, although this should not be in financial ______.