Podcast
Questions and Answers
Philip B. Crosby emphasizes the need for ______ to quality by management
Philip B. Crosby emphasizes the need for ______ to quality by management
Commitment
A quality policy is needed which states that each individual should perform exactly like the requirement or cause the requirement to be officially changed to what we and the customer really ______
A quality policy is needed which states that each individual should perform exactly like the requirement or cause the requirement to be officially changed to what we and the customer really ______
need
Representatives from each department should be brought together to form a quality improvement ______
Representatives from each department should be brought together to form a quality improvement ______
team
Establishing quality measures for each area of activity is important to determine where ______ is possible
Establishing quality measures for each area of activity is important to determine where ______ is possible
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Crosby advocates delegation of the task of quality control measures to the people who actually do the ______
Crosby advocates delegation of the task of quality control measures to the people who actually do the ______
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According to Crosby, the cost of quality evaluation is an indication of where the action necessary to correct a defect will result in greater ______
According to Crosby, the cost of quality evaluation is an indication of where the action necessary to correct a defect will result in greater ______
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Implementing corrective actions- discussion about problems will bring solutions to light and also raise other elements for ______.
Implementing corrective actions- discussion about problems will bring solutions to light and also raise other elements for ______.
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Zero Defects is not a motivation programme - its purpose is to communicate and instil the notion that everyone should do things right first ______.
Zero Defects is not a motivation programme - its purpose is to communicate and instil the notion that everyone should do things right first ______.
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All managers should undergo formal training on the 14 steps before they are ______.
All managers should undergo formal training on the 14 steps before they are ______.
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Everyone should get the same message in the same way on Zero Defects Day, when supervisors explain the programme to their ______.
Everyone should get the same message in the same way on Zero Defects Day, when supervisors explain the programme to their ______.
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Each supervisor gets his or her people to establish specific, measurable goals to strive ______.
Each supervisor gets his or her people to establish specific, measurable goals to strive ______.
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It is important to recognise those who meet their goals or perform outstanding acts with a prize or award, although this should not be in financial ______.
It is important to recognise those who meet their goals or perform outstanding acts with a prize or award, although this should not be in financial ______.
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