Podcast
Questions and Answers
Which of the following scenarios exemplifies looking at things from the customer's point of view to enhance persuasion?
Which of the following scenarios exemplifies looking at things from the customer's point of view to enhance persuasion?
- "According to our company's policy, this is the best deal we can offer you today."
- "Unfortunately, that item is out of stock, but I have other similar options that are even more economical!"
- "From my perspective, I believe this product offers the best value for your money."
- "If I were in your shoes, frequently riding a motorcycle, I would also look for a windproof yet breathable jacket." (correct)
Why is 'Look from the Customer's Point of View' considered a valuable tip for improving persuasion skills?
Why is 'Look from the Customer's Point of View' considered a valuable tip for improving persuasion skills?
- It helps in creating a better understanding of the client's needs and perspectives. (correct)
- It enables the persuader to anticipate objections and address them proactively.
- It simplifies the persuasion process, making it faster and more efficient.
- It allows the persuader to manipulate the client's emotions more effectively.
Which statement reflects the importance of asking about customer preferences to align with their perspective?
Which statement reflects the importance of asking about customer preferences to align with their perspective?
- "Based on my style expertise, I suggest this classic, universally flattering colour."
- "Would you prefer a neutral color or something a bit more vibrant? Let me help you match it." (correct)
- "The company recommends this shade; it is our bestseller and we encourage clients to choose it."
- "Traditionally, customers have favoured these colours, as they are timeless and professional."
How does acknowledging a customer's point of view contribute to a successful persuasion strategy?
How does acknowledging a customer's point of view contribute to a successful persuasion strategy?
In what way does active listening play a crucial role in seeing from the customer's perspective for effective persuasion?
In what way does active listening play a crucial role in seeing from the customer's perspective for effective persuasion?
Which of the following is an example of 'Boosting Enthusiasm' to improve persuasion skills?
Which of the following is an example of 'Boosting Enthusiasm' to improve persuasion skills?
How does 'Boosting Enthusiasm' typically influence the persuasion process?
How does 'Boosting Enthusiasm' typically influence the persuasion process?
Why is it important to maintain genuine enthusiasm when trying to persuade someone?
Why is it important to maintain genuine enthusiasm when trying to persuade someone?
In what way may enthusiasm backfire or be less effective in persuasion?
In what way may enthusiasm backfire or be less effective in persuasion?
Which strategy is most effective for infusing enthusiasm into a persuasion attempt?
Which strategy is most effective for infusing enthusiasm into a persuasion attempt?
How does recognizing shared values with the customer affect the persuasion process?
How does recognizing shared values with the customer affect the persuasion process?
What's an effective method for discovering shared values with a customer?
What's an effective method for discovering shared values with a customer?
How can emphasizing common values during negotiations lead to more favorable outcomes?
How can emphasizing common values during negotiations lead to more favorable outcomes?
If a customer strongly values sustainability, which approach would build rapport and enhance persuasion?
If a customer strongly values sustainability, which approach would build rapport and enhance persuasion?
How can recognizing a disconnect in values impact the persuasion strategy?
How can recognizing a disconnect in values impact the persuasion strategy?
What should be considered when using evidence in persuasion?
What should be considered when using evidence in persuasion?
Which of the following statements best demonstrates the use of evidence to support a claim?
Which of the following statements best demonstrates the use of evidence to support a claim?
What role does the credibility of the source play in the effectiveness of evidence as a tool for persuasion?
What role does the credibility of the source play in the effectiveness of evidence as a tool for persuasion?
How can anecdotal evidence enhance or detract from an argument supported by facts?
How can anecdotal evidence enhance or detract from an argument supported by facts?
How does tailoring statistical data to align with the audience's understanding and context impact persuasion?
How does tailoring statistical data to align with the audience's understanding and context impact persuasion?
Flashcards
Customer's Point of View
Customer's Point of View
One tip to improve persuasion skills is to look from the customer's point of view.
Evoke enthusiasm
Evoke enthusiasm
One tip to improve persuasion skills is to evoke enthusiasm.
Study Notes
- Evidence (Bukti) is one option for answering.
- Benefit (Keuntungan) is another option for answering.
Tips for Increasing Persuasion Skills
- Look from the customer's point of view.
- If the person is often riding a motorbike, they're probably looking for a windproof jacket that isn't too hot.
- Determine if the customer prefers neutral or bolder colors, and offer to help.
- Wearing a particular item will make the customer look cool and feel more confident.
- If an item is out of stock, offer a similar and more affordable alternative.
Tips for Increasing Persuasion Skills
- Boost spirits.
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