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Questions and Answers
Which behavioral expert is NOT mentioned as guiding the understanding of personality development?
Which behavioral expert is NOT mentioned as guiding the understanding of personality development?
- Abraham Lincoln (correct)
- Alfred Adler
- Erik Erikson
- Sigmund Freud
What is one of the negative behaviors exhibited by front liners in customer service, as mentioned in the text?
What is one of the negative behaviors exhibited by front liners in customer service, as mentioned in the text?
- Providing satisfactory responses
- Excelling in academic education
- Treating customers rudely (correct)
- Being excessively polite
What is the significance of personality to work performance, as mentioned in the text?
What is the significance of personality to work performance, as mentioned in the text?
- It is the sole determinant of work performance
- It significantly affects work performance (correct)
- It is unrelated to work performance
- It has no impact on work performance
What are trainees expected to be able to do at the end of the module, based on the text?
What are trainees expected to be able to do at the end of the module, based on the text?
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What has caused companies to lose customers and potential sales, as mentioned in the text?
What has caused companies to lose customers and potential sales, as mentioned in the text?
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