Personality Development and Behavioral Theories Quiz
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Questions and Answers

Which behavioral expert is NOT mentioned as guiding the understanding of personality development?

  • Abraham Lincoln (correct)
  • Alfred Adler
  • Erik Erikson
  • Sigmund Freud

    • What is one of the negative behaviors exhibited by front liners in customer service, as mentioned in the text?

  • Providing satisfactory responses
  • Excelling in academic education
  • Treating customers rudely (correct)
  • Being excessively polite

    • What is the significance of personality to work performance, as mentioned in the text?

  • It is the sole determinant of work performance
  • It significantly affects work performance (correct)
  • It is unrelated to work performance
  • It has no impact on work performance

    • What are trainees expected to be able to do at the end of the module, based on the text?

    <p>Identify the determinants of personality</p> Signup and view all the answers

    What has caused companies to lose customers and potential sales, as mentioned in the text?

    <p>Insulting and rude behavior of front liners</p> Signup and view all the answers

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