Questions and Answers
Tell me about yourself.
Originally from Natchez, MS; enjoys singing and learning new things; oratorical contest champion and public speaker.
What can you tell us about Lowe's?
Lowe's sells home improvement products in the United States and Canada, started in 1946, and is headquartered in Mooresville, North Carolina.
What two types of customers does Lowe's serve?
Pro customers (businesses) and retail customers (individual homeowners or renters).
Why do you want to work for Lowe's?
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What is your greatest strength?
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What is your greatest weakness?
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Where do you see yourself in 5 years?
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How would you deal with an upset customer?
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What hours can you work?
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Why should we hire you?
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What motivates you?
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Who are Lowe's competitors?
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Any questions for us?
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Study Notes
Personal Introduction
- Originates from Natchez, MS
- Passionate about singing and lifelong learning
- Achievements include being a champion in oratorical contests and a skilled public speaker
About Lowe's
- Retailer specializing in home improvement products
- Operates in the United States and Canada
- Founded in 1946, with headquarters located in Mooresville, North Carolina
Customer Base
- Pro customers: make up 20-25% of sales; includes maintenance, repair, and operations (MRO) and construction trades (e.g., electricians, plumbers)
- Retail customers: individual homeowners or renters involved in DIY or DIFM projects
Motivation for Employment
- Interest in home improvement projects, including personal experiences like house painting
- Eager to learn and engage with customers at Lowe's
Greatest Strength
- Strong desire for continuous learning
- Aspires to become a doctor, emphasizing excitement about long-term education
- Will apply existing knowledge of home improvement while seeking new skills in the workplace
Greatest Weakness
- Easily discouraged when facing challenges
- Actively working on positive self-talk to improve resilience and project outcomes
Future Ambitions
- Aims to be in the third year of medical school by 2026, focusing on Obstetrics and Gynecology
- Committed to personal and professional development regardless of the setting
Customer Interaction Approach
- Determine the specific issue and offer resolution to the customer's problem
- Locate missing items or suggest alternative products based on Lowe's return policy
Availability
- Fully available on weekends (Saturday and Sunday)
- Attending classes Monday to Friday limits weekday availability
Value Proposition for Hiring
- Strong work ethic demonstrated through commitment to completing tasks effectively
- Eager to learn and develop skills, enhancing both teamwork and leadership abilities
- Diverse experience in customer service, cashier, and labor roles
Sources of Motivation
- Driven by personal goals and a desire for self-improvement
- Finds challenges rewarding, leading to satisfaction upon overcoming them
Competitors
- Home Depot
- Walmart
- Menards
- Target
- Costco
Questions for Interviewers
- Inquire about opportunities for learning and professional growth within the company, reflecting enthusiasm for development and expanding knowledge.
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Description
This quiz covers a personal introduction focusing on origins, passions, and achievements, along with insights into Lowe's as a home improvement retailer. Participants will explore motivations for employment and aspirations in the context of continuous learning and customer engagement.
