Performance Management vs. Appraisal

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Questions and Answers

What is the primary purpose of a performance appraisal?

To evaluate how well employees perform their jobs (correct)

To determine salary increases

To assess employee potential for promotions

To provide employees with advanced training

Which type of performance criteria assesses personal characteristics like honesty and dependability?

Outcome-based criteria

Trait-based criteria (correct)

Results-based criteria

Behaviour-based criteria

In the scenario described, how often will Thabo meet with his manager to review performance?

After one year

In six months (correct)

Quarterly

Every month

What does behaviour-based criteria focus on?

Specific behaviours leading to job success Signup and view all the answers

What average score did Mandy receive for her performance in the 2021 performance year?

3.5/5 Signup and view all the answers

What kind of criteria focuses on what was accomplished rather than how it was produced?

Results or outcome-based criteria Signup and view all the answers

Which meeting is Mandy attending with her manager?

A performance appraisal meeting Signup and view all the answers

What is a common feature of performance appraisal processes?

They evaluate job performance against standards Signup and view all the answers

What is the primary function of performance management (PM)?

To set expectations and reward performance Signup and view all the answers

Which of the following statements best defines performance appraisal?

An activity that occurs within the larger scope of performance management Signup and view all the answers

What are the implications of poor performance management?

Reduced organizational success and employee dissatisfaction Signup and view all the answers

How many types of performance criteria should be applied in performance management?

Three types Signup and view all the answers

Which of the following roles is NOT typically involved in performance management?

Only HR personnel Signup and view all the answers

Which step is essential in the appraisal process?

Setting specific and measurable goals Signup and view all the answers

What is a critical factor in analyzing performance problems?

Identifying possible underlying causes and factors Signup and view all the answers

Which guideline is important to follow regarding performance appraisals?

Legal guidelines can help protect the organization from disputes Signup and view all the answers

What is one of the key requirements for candidates applying for the sales consultant position?

Proven work experience Signup and view all the answers

Which synonym does NOT align with the concept of 'objectives' in performance appraisal?

Outcome Signup and view all the answers

Which step is NOT typically included in the appraisal process?

Conduct a customer satisfaction survey Signup and view all the answers

How many calls per week must a successful sales consultant log?

950 calls Signup and view all the answers

What is one of the first steps in developing an appraisal systems process?

Determine performance requirements Signup and view all the answers

Which characteristic is specifically sought for in candidates for the sales consultant position?

Ability to interact with a diverse team Signup and view all the answers

What is the primary purpose of determining future performance goals in the appraisal process?

To guide employee development and expectations Signup and view all the answers

What action should be taken after choosing an appropriate appraisal method?

Train supervisors on the method Signup and view all the answers

What is the first step Thabo should take in the performance appraisal process?

Define performance expectations Signup and view all the answers

Which method does Thabo decide to use for appraisal?

Comparative method Signup and view all the answers

What step should Thabo take immediately after determining performance goals?

Conduct the employee appraisals Signup and view all the answers

What does Thabo need to ensure regarding supervisors for future appraisals?

They are trained to handle appraisals Signup and view all the answers

Which of the following actions is Thabo taking when he ranks employees?

Appraising their current performance Signup and view all the answers

What should be explained to employees after the appraisal is completed?

The rationale behind performance ratings Signup and view all the answers

After Thabo ranks the employees, what does he do next?

Decide on next year's performance requirements Signup and view all the answers

What is a critical action Thabo must undertake before ranking employees?

Define what constitutes good performance Signup and view all the answers

Study Notes

Performance Management (PM) Vs Performance Appraisal (PA)

Performance management is a wide-ranging process encompassing performance appraisal.
PM includes activities like monitoring, evaluation, appraisal, and rewards.
PM is an ongoing process rather than a singular event.
Performance appraisal is a critical activity within performance management.
PA evaluates employees' performance against established standards over a defined period.

Three Types of Performance Criteria

Trait-based criteria: Focus on personal characteristics (e.g., honesty, dependability).
Behaviour-based criteria: Focus on specific actions or behaviours leading to job success (e.g., assessing leadership behaviours).
Results or outcome-based criteria: Focus on accomplishments or outputs rather than the process (e.g., sales figures).

Performance Appraisal Objectives

Performance Appraisal Objectives: Have a clear purpose, aim, intention, or goal.

Performance Appraisal Process Steps

Define performance requirements.
Choose an appropriate appraisal method.
Train supervisors in the chosen appraisal method.
Discuss appraisal methods with employees.
Appraise employees according to job standards.
Discuss the appraisal with employees.
Determine future performance goals.

Analyzing a Performance Problem

Step 1: Define Expectations: Clearly establish what constitutes good performance and define key performance indicators.

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Description

Explore the differences between performance management and performance appraisal in this quiz. Understand the various types of performance criteria and the objectives behind performance appraisal processes. Test your knowledge on the continuous nature of performance management and its evaluation methods.