Podcast
Questions and Answers
What are the two broad categories of performance management interventions?
What are the two broad categories of performance management interventions?
- Objective-based and subjective-based procedures
- Feedback-based and observation-based procedures
- Behavior-based and process-based procedures
- Antecedent-based and consequence-based procedures (correct)
Which training method is commonly used in performance management to ensure mastery?
Which training method is commonly used in performance management to ensure mastery?
- Peer observation training
- Criterion-based training (correct)
- Reference-based training
- Feedback-oriented training
What is an example of an antecedent-based performance management intervention?
What is an example of an antecedent-based performance management intervention?
- Annual performance reviews
- Providing financial incentives
- Giving generalized feedback
- Setting specific performance goals (correct)
What did Sasson and Austin (2005) add to training to enhance its effectiveness?
What did Sasson and Austin (2005) add to training to enhance its effectiveness?
How did Rice, Austin, and Gravina (2009) implement task clarification?
How did Rice, Austin, and Gravina (2009) implement task clarification?
What is the primary focus of consequence-based performance management interventions?
What is the primary focus of consequence-based performance management interventions?
What does reducing response effort aim to improve?
What does reducing response effort aim to improve?
Which of the following is NOT a method of antecedent-based intervention?
Which of the following is NOT a method of antecedent-based intervention?
What was the increase in identification checks due to the intervention?
What was the increase in identification checks due to the intervention?
What is the common method of providing feedback known as?
What is the common method of providing feedback known as?
Which feedback sequence was found to be the most effective?
Which feedback sequence was found to be the most effective?
What aspect does research suggest is NOT supported in feedback delivery?
What aspect does research suggest is NOT supported in feedback delivery?
What type of goal setting was used among cashiers during the intervention?
What type of goal setting was used among cashiers during the intervention?
Which characteristic of feedback is NOT mentioned as being evaluated by researchers?
Which characteristic of feedback is NOT mentioned as being evaluated by researchers?
What does research indicate about feedback delivery methods?
What does research indicate about feedback delivery methods?
In which intervention was feedback applied to improve performance?
In which intervention was feedback applied to improve performance?
What was the primary focus of Sasson and Austin's evaluation of interventions?
What was the primary focus of Sasson and Austin's evaluation of interventions?
What did Sasson and Austin find about the number of areas considered in most studies?
What did Sasson and Austin find about the number of areas considered in most studies?
What did the consultant determine about manager approval in the should process map?
What did the consultant determine about manager approval in the should process map?
Which aspect of behavioral-systems analysis is highlighted in the content?
Which aspect of behavioral-systems analysis is highlighted in the content?
What did Sasson et al. (2006) evaluate in their analogue study?
What did Sasson et al. (2006) evaluate in their analogue study?
What are considered effective processes and systems in organizational behavior management?
What are considered effective processes and systems in organizational behavior management?
What is the primary focus of the study conducted by Griffin et al. in 2019?
What is the primary focus of the study conducted by Griffin et al. in 2019?
According to the content, what is a potential issue employees may face?
According to the content, what is a potential issue employees may face?
Which publication analyzed a performance problem in a center-based autism treatment facility?
Which publication analyzed a performance problem in a center-based autism treatment facility?
What conclusion is drawn about the relationship between behavioral-systems analysis and organizational behavior management (OBM)?
What conclusion is drawn about the relationship between behavioral-systems analysis and organizational behavior management (OBM)?
Which research topic did Ditzian et al. address in their 2015 review?
Which research topic did Ditzian et al. address in their 2015 review?
What was a key finding of Hagge et al. regarding behavior-based safety in coal mines?
What was a key finding of Hagge et al. regarding behavior-based safety in coal mines?
What methodology did Downing and Geller use to assess ID-checking behavior?
What methodology did Downing and Geller use to assess ID-checking behavior?
Which of the following authors co-authored a paper comparing pyramidal staff training with direct staff training?
Which of the following authors co-authored a paper comparing pyramidal staff training with direct staff training?
What aspect of organizational behavior management is primarily discussed in Dickinson's 2001 publication?
What aspect of organizational behavior management is primarily discussed in Dickinson's 2001 publication?
What was the main outcome noted by Doll et al. in their study of managing behaviors at a ski shop?
What was the main outcome noted by Doll et al. in their study of managing behaviors at a ski shop?
What is a common theme observed in the studies listed?
What is a common theme observed in the studies listed?
In which setting was the performance diagnostic checklist used?
In which setting was the performance diagnostic checklist used?
Which of the following methods was NOT mentioned as a strategy to improve performance?
Which of the following methods was NOT mentioned as a strategy to improve performance?
What type of study design was frequently used in evaluating behavior-based methods in the listed studies?
What type of study design was frequently used in evaluating behavior-based methods in the listed studies?
Which technique was employed by Loughrey et al. to enhance credit card promotions?
Which technique was employed by Loughrey et al. to enhance credit card promotions?
What was the focus of Long et al.'s research?
What was the focus of Long et al.'s research?
Which outcome was targeted by using public feedback and competitive rewards according to Ludwig et al.?
Which outcome was targeted by using public feedback and competitive rewards according to Ludwig et al.?
Who contributed to the meta-analysis of safety performance in the studies discussed?
Who contributed to the meta-analysis of safety performance in the studies discussed?
Study Notes
Training in Performance Management
- Performance management training often uses a three-step model of description, modeling, and feedback
- Training is criterion-based, meaning learners must meet certain criteria before completion
- Research commonly uses training in performance management, but its effectiveness is often modest without other interventions
Performance Management Interventions
- Two categories of interventions: antecedent-based and consequence-based
- Antecedent-based interventions include:
- Task clarification
- Training
- Manipulation of effort required to perform a task
- Goal setting
- Consequence-based interventions include:
- Feedback
- Incentives
Task Clarification
- Task clarification involves reviewing employee responsibilities related to deficient performance
- Rice, Austin, and Gravina (2009) used task clarification to improve identification checks from under 1% to nearly 10%
- Participative goal setting, where employees assist in setting individual goals, has also been effective in performance management studies
Feedback
- Feedback is the most common consequence-based intervention in performance management
- Research on feedback considers characteristics such as:
- Person delivering feedback (e.g., peer, supervisor)
- Frequency of feedback delivery (e.g., immediate, daily)
- Format of delivery (e.g., oral, written)
- The sandwich method of feedback (positive, corrective, positive) is not supported by research
- Henley and DiGennaro Reed (2015) found corrective-positive-positive feedback sequences were most effective
- Behavioral-systems analysis provides a common language for communication, facilitating problem solving
Behavioral-Systems Analysis
- The role of context on behavior is emphasized
- OBM (Organizational Behavior Management) focuses on the individual, but should be synergistic with behavioral-systems analysis
- Employees need effective process and systems to succeed, but systems also require productive employee behavior
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Description
Explore the essential components of performance management training, including its three-step model and effectiveness. Understand the various interventions and their categories, such as antecedent-based and consequence-based approaches, as well as the significance of task clarification. This quiz provides insights into enhancing employee performance through systematic training and interventions.
