Performance Management Training Overview
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Questions and Answers

What are the two broad categories of performance management interventions?

  • Objective-based and subjective-based procedures
  • Feedback-based and observation-based procedures
  • Behavior-based and process-based procedures
  • Antecedent-based and consequence-based procedures (correct)

    • Which training method is commonly used in performance management to ensure mastery?

  • Peer observation training
  • Criterion-based training (correct)
  • Reference-based training
  • Feedback-oriented training

    • What is an example of an antecedent-based performance management intervention?

  • Annual performance reviews
  • Providing financial incentives
  • Giving generalized feedback
  • Setting specific performance goals (correct)

    • What did Sasson and Austin (2005) add to training to enhance its effectiveness?

    <p>Employee involvement in observations</p> Signup and view all the answers

    How did Rice, Austin, and Gravina (2009) implement task clarification?

    <p>By posting employee responsibilities in visible locations</p> Signup and view all the answers

    What is the primary focus of consequence-based performance management interventions?

    <p>Providing feedback and incentives</p> Signup and view all the answers

    What does reducing response effort aim to improve?

    <p>Access to required tools or resources</p> Signup and view all the answers

    Which of the following is NOT a method of antecedent-based intervention?

    <p>Feedback provision</p> Signup and view all the answers

    What was the increase in identification checks due to the intervention?

    <p>Under 1% to nearly 10%</p> Signup and view all the answers

    What is the common method of providing feedback known as?

    <p>Sandwich method</p> Signup and view all the answers

    Which feedback sequence was found to be the most effective?

    <p>Corrective-positive-positive</p> Signup and view all the answers

    What aspect does research suggest is NOT supported in feedback delivery?

    <p>Sandwich feedback method</p> Signup and view all the answers

    What type of goal setting was used among cashiers during the intervention?

    <p>Participative goal setting</p> Signup and view all the answers

    Which characteristic of feedback is NOT mentioned as being evaluated by researchers?

    <p>Duration of feedback sessions</p> Signup and view all the answers

    What does research indicate about feedback delivery methods?

    <p>Immediate feedback is most effective</p> Signup and view all the answers

    In which intervention was feedback applied to improve performance?

    <p>Identification checks</p> Signup and view all the answers

    What was the primary focus of Sasson and Austin's evaluation of interventions?

    <p>Consideration of six specific areas in interventions</p> Signup and view all the answers

    What did Sasson and Austin find about the number of areas considered in most studies?

    <p>Most studies considered up to three areas.</p> Signup and view all the answers

    What did the consultant determine about manager approval in the should process map?

    <p>It was unnecessary and time-consuming.</p> Signup and view all the answers

    Which aspect of behavioral-systems analysis is highlighted in the content?

    <p>Focus on the effects of context on behavior.</p> Signup and view all the answers

    What did Sasson et al. (2006) evaluate in their analogue study?

    <p>The impact of a behavioral intervention and a process intervention.</p> Signup and view all the answers

    What are considered effective processes and systems in organizational behavior management?

    <p>Processes that enable productive employee behavior.</p> Signup and view all the answers

    What is the primary focus of the study conducted by Griffin et al. in 2019?

    <p>Utilization of scorecards and lotteries to enhance performance</p> Signup and view all the answers

    According to the content, what is a potential issue employees may face?

    <p>Succeeding in a poorly designed process or system.</p> Signup and view all the answers

    Which publication analyzed a performance problem in a center-based autism treatment facility?

    <p>Journal of Applied Behavior Analysis</p> Signup and view all the answers

    What conclusion is drawn about the relationship between behavioral-systems analysis and organizational behavior management (OBM)?

    <p>They should be seen as mutually reinforcing frameworks.</p> Signup and view all the answers

    Which research topic did Ditzian et al. address in their 2015 review?

    <p>Behavioral safety in manufacturing settings</p> Signup and view all the answers

    What was a key finding of Hagge et al. regarding behavior-based safety in coal mines?

    <p>There was an observable relationship between safety observations and injuries</p> Signup and view all the answers

    What methodology did Downing and Geller use to assess ID-checking behavior?

    <p>Goal-setting and feedback intervention</p> Signup and view all the answers

    Which of the following authors co-authored a paper comparing pyramidal staff training with direct staff training?

    <p>Haberlin, A.T.</p> Signup and view all the answers

    What aspect of organizational behavior management is primarily discussed in Dickinson's 2001 publication?

    <p>Historical roots of behavioral management</p> Signup and view all the answers

    What was the main outcome noted by Doll et al. in their study of managing behaviors at a ski shop?

    <p>Enhanced customer satisfaction through cleaning behaviors</p> Signup and view all the answers

    What is a common theme observed in the studies listed?

    <p>The effectiveness of behavior modification techniques.</p> Signup and view all the answers

    In which setting was the performance diagnostic checklist used?

    <p>A coffee shop.</p> Signup and view all the answers

    Which of the following methods was NOT mentioned as a strategy to improve performance?

    <p>Increased break times.</p> Signup and view all the answers

    What type of study design was frequently used in evaluating behavior-based methods in the listed studies?

    <p>Interrupted time-series replications.</p> Signup and view all the answers

    Which technique was employed by Loughrey et al. to enhance credit card promotions?

    <p>Feedback and prompting.</p> Signup and view all the answers

    What was the focus of Long et al.'s research?

    <p>Safe performance of bus operators.</p> Signup and view all the answers

    Which outcome was targeted by using public feedback and competitive rewards according to Ludwig et al.?

    <p>Reduced traffic violations.</p> Signup and view all the answers

    Who contributed to the meta-analysis of safety performance in the studies discussed?

    <p>O'Brien, Dickinson, and Rosow.</p> Signup and view all the answers

    Study Notes

    Training in Performance Management

    • Performance management training often uses a three-step model of description, modeling, and feedback
    • Training is criterion-based, meaning learners must meet certain criteria before completion
    • Research commonly uses training in performance management, but its effectiveness is often modest without other interventions

    Performance Management Interventions

    • Two categories of interventions: antecedent-based and consequence-based
    • Antecedent-based interventions include:
      • Task clarification
      • Training
      • Manipulation of effort required to perform a task
      • Goal setting
    • Consequence-based interventions include:
      • Feedback
      • Incentives

    Task Clarification

    • Task clarification involves reviewing employee responsibilities related to deficient performance
    • Rice, Austin, and Gravina (2009) used task clarification to improve identification checks from under 1% to nearly 10%
    • Participative goal setting, where employees assist in setting individual goals, has also been effective in performance management studies

    Feedback

    • Feedback is the most common consequence-based intervention in performance management
    • Research on feedback considers characteristics such as:
      • Person delivering feedback (e.g., peer, supervisor)
      • Frequency of feedback delivery (e.g., immediate, daily)
      • Format of delivery (e.g., oral, written)
    • The sandwich method of feedback (positive, corrective, positive) is not supported by research
    • Henley and DiGennaro Reed (2015) found corrective-positive-positive feedback sequences were most effective
    • Behavioral-systems analysis provides a common language for communication, facilitating problem solving

    Behavioral-Systems Analysis

    • The role of context on behavior is emphasized
    • OBM (Organizational Behavior Management) focuses on the individual, but should be synergistic with behavioral-systems analysis
    • Employees need effective process and systems to succeed, but systems also require productive employee behavior

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    Description

    Explore the essential components of performance management training, including its three-step model and effectiveness. Understand the various interventions and their categories, such as antecedent-based and consequence-based approaches, as well as the significance of task clarification. This quiz provides insights into enhancing employee performance through systematic training and interventions.

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