Performance-Focused Learner Surveys Overview
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Questions and Answers

Match the following descriptions of learner survey results with their corresponding levels of success:

Learner survey results show that a significant portion of participants still struggle with the concepts taught. = Alarming Learner survey results indicate that most participants feel comfortable applying their newly acquired knowledge. = Acceptable Learner survey results reveal that many participants demonstrate a partial understanding of the concepts. = Unacceptable Learner survey results highlight that participants possess a deep understanding and are fully ready to use the concepts in their work. = Superior

Match the following training support options with their associated levels of success in a learner survey:

Regular support from a course instructor to help apply learning to the work. = Acceptable Access to job aids like checklists and reference materials. = Acceptable Active support from a manager with resources, advice, and encouragement. = Acceptable Guidance from a coach or mentor in applying the learning to practical situations. = Acceptable

Match the provided learner survey question with the corresponding standard used in the question design:

How well do you feel you understand the concepts taught? = Not shown to learners After the course, which of the following supports are likely to be in place for you? = Not shown to learners How would you rate your overall level of satisfaction with the training? = Not shown to learners What specific challenges did you encounter while applying the material to your work? = Not shown to learners

Match the provided answers with their corresponding potential interpretations in terms of learner survey results:

<p>I am still at least SOMEWHAT CONFUSED about the concepts. = Alarming I have a SOLID UNDERSTANDING of the concepts. = Acceptable I AM FULLY READY TO USE the concepts in my work. = Superior I am now SOMEWHAT FAMILIAR with the concepts. = Unacceptable</p> Signup and view all the answers

Match the following training messages with their corresponding learning transfer principles:

<p>Learners' managers can provide important after-training supports. = Providing learners with appropriate support after training can enhance knowledge transfer. Job aids can provide important support in helping learners in their work. = Using job aids to help learners apply their newly learned skills can enhance knowledge transfer. Reminders sent to learners after training can produce benefits. = Periodic reminders of key concepts and skills promote knowledge retention and application. Coaches or mentors can provide helpful guidance. = Providing learners with coaching or mentoring can support their learning journey and application of knowledge.</p> Signup and view all the answers

Match the following survey questions with the training messages they aim to elicit:

<p>I learned new knowledge and skills from this training. = Learners should feel that they have acquired new knowledge and skills from the training. The training will have a significant impact on (check all that apply): = The training should have a discernible impact on key business outcomes. Regarding the topics taught, how motivated WILL YOU BE TO USE these concepts/skills in your work? = Learners should be motivated to apply their newly acquired knowledge and skills in their work. Using job aids, checklists, or other prompts can be an effective way to ensure you properly apply skills to your job. = Learners should be encouraged to use job aids to support their application of newly learned skills.</p> Signup and view all the answers

Match the survey question types with their corresponding purpose:

<p>Strongly Disagree - Strongly Agree scale. = To gauge the learner's level of agreement or disagreement with a specific statement. Check all that apply. = To gather information about multiple potential impacts of the training. I will NOT MAKE THIS A PRIORITY - I will make this ONE OF MY HIGHEST PRIORITIES. = To assess the learner's level of priority for using the learned concepts/skills in their work. Which of the following are true? = To assess the learner's understanding of the effectiveness of certain strategies for applying learned skills.</p> Signup and view all the answers

Match the following survey question statements with their corresponding tertiary goals from the Training-Effectiveness Taxonomy:

<p>A.We did NOT RECEIVE ANY WORTHWHILE job aids, checklists, or similar prompts to direct our on-the-job actions. = Job Aids B.We RECEIVED ONE OR MORE WORTHWHILE job aids, checklists, or similar prompts. = Job Aids C.During the course, we USED ONE OR MORE WORTHWHILE job aids, checklists, or similar prompts in REALISTIC PRACTICE EXERCISES. = Realistic Retrieval Practice D.Between sessions of the course, IN OUR WORKSITES, WE UTILIZED one or more WORTHWHILE job aids, checklists, or similar prompts IN A REAL-WORLD JOB TASK. = Situation-Action Triggering</p> Signup and view all the answers

Match the following tertiary goals with their corresponding descriptions:

<p>Self-Efficacy = A sense of personal competence regarding a specific skill or ability Resilience = The ability to bounce back from setbacks and maintain motivation towards a task Belief in the Value of Concepts = Perceiving the content being taught as important and relevant to one's work Situation-Action Triggering = The ability to recall appropriate actions to take in a specific work situation based on training</p> Signup and view all the answers

Match the following survey design rules with their corresponding explanations:

<p>Remind learners of the learning experience = It's crucial to refresh learners' memory about the training content and methods so they can accurately respond to the survey. Increase learner attention = Avoid long or short surveys, and use descriptive answer choices instead of Likert or numeric scales. Avoid biasing questions = Ensure questions are neutral and don't lead learners to a specific answer, avoiding affirmative statements. Ask clear and relevant questions = Ensure questions are actionable and can be used to improve the training program.</p> Signup and view all the answers

Match the following survey design rules with their corresponding examples:

<p>Remind learners of the learning experience = Before survey questions about specific application skills, include a reminder about the key principles covered. Increase learner attention = Instead of asking 'How satisfied are you with the training?', use 'Which aspects of the training were most valuable to you?' Avoid biasing questions = Instead of 'This training improved my skills', ask 'What specific skills did you gain from this training?' Ask clear and relevant questions = Instead of 'How engaging was the training?' ask 'Which aspects of the training made it engaging and effective?'</p> Signup and view all the answers

Match the following survey design rules with their corresponding advantages:

<p>Remind learners of the learning experience = Enables more accurate and informed responses from learners regarding the training. Increase learner attention = Makes the survey more engaging and relevant for learners. Avoid biasing questions = Ensures the survey results reflect unbiased opinions and authentic feedback. Ask clear and relevant questions = Leads to actionable insights and helps address specific training needs.</p> Signup and view all the answers

Match the following concepts with their corresponding examples from the text:

<p>Understanding = 'Do the learners understand?' Remembering = 'Will they remember?' Motivation to apply = Are they motivated to apply? After training supports = Are there after training supports in place?</p> Signup and view all the answers

Match the following survey design rules with their corresponding outcomes:

<p>Remind learners of the learning experience = Reduces ambiguity in learner responses. Increase learner attention = Increases the reliability and accuracy of survey results. Avoid biasing questions = Ensures the survey results are genuinely reflective of learner experiences. Ask clear and relevant questions = Yields actionable insights that can be used to improve the training program.</p> Signup and view all the answers

Match the following principles with their corresponding descriptions:

<p>Measure things that matter = Focus on assessing the key aspects of training effectiveness. Four Pillars of Training Effectiveness = A framework for evaluating the effectiveness of training programs. Rules of Survey Design = Guidelines for creating effective and reliable learner surveys. Descriptive answer choices = Provide meaningful and comprehensive answer options for learners.</p> Signup and view all the answers

Match the following survey design rules with their corresponding concerns:

<p>Remind learners of the learning experience = Failure to do so might lead to inaccurate and uninformative responses. Increase learner attention = Surveys that are too long or too short can deter learners from participating. Avoid biasing questions = Biased questions can produce skewed and unreliable results. Ask clear and relevant questions = Questions irrelevant to training goals can lead to wasted data and resources.</p> Signup and view all the answers

Match the following concepts with their corresponding explanations:

<p>Likert-like response choices = Using scale-based options like 'Strongly Agree, Agree, Disagree, Strongly Disagree' Descriptive answers = Providing detailed and specific answer options for learners. Follow-up learner surveys = Collecting feedback from learners after the initial training experience. After training supports = Mechanisms for continued learning, such as resources or coaching.</p> Signup and view all the answers

Flashcards

Four Pillars of Training Effectiveness

Four key aspects to evaluate training: understanding, remembering, motivation to apply, after training support.

Understanding

The learners' comprehension of the training material.

Remembering

The ability of learners to recall the learned material.

Motivation to Apply

The learners' desire to use what they've learned in practice.

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After Training Supports

Resources available after training to help reinforce learning.

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Survey Design Rule 1

Remind learners of the learning experience to enhance survey relevance.

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Avoid Biasing Questions

Ensure survey questions do not lead learners towards a specific answer.

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Clear and Relevant Questions

Questions must be straightforward and related to the training for effective feedback.

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Learner Surveys

Tools to evaluate if learners applied new material.

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Success vs Failure

Differentiating learner performance levels after training.

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Standards for Answers

Criteria set for response choices in surveys.

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Understanding Levels

Ranges from confusion to expert ability in concepts.

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Stealth Messages

Subtle communications during routine practices.

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Active Support

Direct assistance from management for learners.

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Job Aids

Tools like checklists to facilitate learning application.

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Learning Support

Assistance provided after training to reinforce learning.

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Manager Feedback

Input from supervisors to support application of training.

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After-Training Reminders

Follow-ups sent to learners to encourage skill use.

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Training Impact Areas

Potential benefits the training can provide in various aspects.

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Checklists

A type of job aid that ensures tasks are accomplished.

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Coaching and Mentoring

Guidance from experienced individuals after training.

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Training Effectiveness

Measurement of how well training meets its goals.

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Realistic Retrieval Practice

Practicing skills in ways that mimic real job situations.

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Cognitive Supports

Tools or methods that help learners remember and use information effectively.

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Spaced Repetitions

A learning technique using intervals to enhance memory retention.

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After-Training Follow-Through

Continued support post-training to reinforce learning.

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Study Notes

Sonos Performance Focused Learner Surveys

  • The document discusses performance focused learner surveys.
  • The surveys are based on a book titled "Performance-Focused Learner Surveys" (second edition).
  • The author of the book is Will Thalheimer, PhD, MBA.

Four Pillars of Training Effectiveness

  • Training effectiveness is measured using four pillars.
  • These pillars include understanding, remembering, motivation to apply, and after-training support.
  • Learners are assessed on their understanding of the material, their ability to remember it, motivation to apply it, and availability of after-training support.

Rules of Survey Design

  • Learner surveys should be contextually relevant.
  • Survey length should be appropriate (not too short or too long).
  • Avoid leading questions or questions that bias responses.
  • The questions should be clear and relevant, ensuring that answers can be used for improvement.
  • Learners should be able to answer questions knowledgeably.
  • Use descriptive answer choices.
  • Use follow-up surveys to ensure the learned material is implemented.

Distinguish Between Different Levels of Success

  • Learner surveys should delineate success and failure levels of training.
  • Success is differentiated from failure criteria during survey design.

Example Survey Questions

  • Question 1: Assessing learning of new knowledge and skills. A Likert scale is used for answer options.
  • Question 2: Evaluating the impact of the training. Participants select all applicable items.
  • Question 3: Assessing learner motivation to use the learned concepts after training. Participants choose one option from a list.
  • Question 4: Evaluating the effectiveness of job aids. Participants select all true statements.
  • Question 5: Assessing overall satisfaction with the training. A multiple choice style of answer selection.
  • Question 6: Assessing likelihood of recommending the training to colleagues. Use a scale of likelihood.

Learner-Survey Training-Effectiveness Taxonomy

  • This taxonomy details the primary and secondary goals of the learner surveys.
  • The goals include aspects such as understanding, remembering, motivation to apply, follow-up support, and the overall effectiveness of the training.

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Related Documents

Learner Survey Design PDF

Description

This quiz explores the principles discussed in the book 'Performance-Focused Learner Surveys' by Will Thalheimer. It covers the four pillars of training effectiveness, which include understanding, remembering, motivation to apply, and after-training support. Additionally, rules for effective survey design and question clarity are examined.

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