Module 1 - Chapter 5 – Coaching Performance-Driven Teams
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Questions and Answers

What is the primary goal of developing performance-driven teams?

  • To limit team decision-making capabilities
  • To replace traditional management approaches entirely
  • To empower teams to identify problems and solutions (correct)
  • To establish a command and control hierarchy

    • Which of the following best defines feedback in a leadership context?

  • Providing judgment based on personal opinions about the work
  • Replaying employee actions and discussing future improvements (correct)
  • Highlighting the immediate outcomes of an employee's actions
  • Pointing out mistakes to correct employee behavior

    • How does the management style of leaders in performance-driven teams differ from traditional management?

  • It focuses solely on performance metrics
  • It avoids giving feedback to maintain team morale
  • It utilizes a top-down decision-making approach
  • It encourages listening and facilitating rather than controlling (correct)

    • Which principle can help leaders structure their feedback effectively?

    <p>The STAR principle</p> Signup and view all the answers

    What outcome does high-quality feedback aim to provide to employees?

    <p>Lifelong capabilities and growth opportunities</p> Signup and view all the answers

    What is a crucial aspect of receiving feedback for employees?

    <p>Listening and applying the feedback to foster growth</p> Signup and view all the answers

    Which behavior characterizes leaders who apply the performance-driven team approach?

    <p>Asking clarifying questions and facilitating discussions</p> Signup and view all the answers

    What challenge might leaders face when providing feedback to employees?

    <p>Communicating without following a structured approach</p> Signup and view all the answers

    What is one of the main purposes of walkabouts in a management context?

    <p>To gather Real Facts from front-line workers</p> Signup and view all the answers

    Which objective of walkabouts focuses on enhancing individual and team motivation?

    <p>Engaging individuals and teams about the company's goals</p> Signup and view all the answers

    What does the term 'Gemba' refer to in a business setting?

    <p>The actual workspace where value is created</p> Signup and view all the answers

    How does walkabouts contribute to problem-solving skills?

    <p>By coaching teams to improve their capabilities</p> Signup and view all the answers

    Which objective of walkabouts is aimed at fostering effective communication within the organization?

    <p>Improving top-down and bottom-up communication</p> Signup and view all the answers

    What can be identified as 'rocks in the way' during walkabouts?

    <p>Obstacles preventing teams from meeting targets</p> Signup and view all the answers

    What role does continuous improvement play within the context of walkabouts?

    <p>It helps maintain performance-driven teams on track</p> Signup and view all the answers

    What is an expected outcome of conducting sit-down sessions alongside walkabouts?

    <p>Establishment of clearer channels for feedback</p> Signup and view all the answers

    What is one expectation from managers during their interaction with all levels in the company?

    <p>To create rapport and motivate employees</p> Signup and view all the answers

    How are one-on-one coaching sessions expected to impact the company's management climate?

    <p>By enhancing communication and support</p> Signup and view all the answers

    What should Team Leaders/HODs be able to identify and work on with their team?

    <p>Key challenges and their solutions</p> Signup and view all the answers

    What is a significant factor in effective performance recognition within a team?

    <p>Regularly acknowledging good performance</p> Signup and view all the answers

    What aspect of a Team Leader's responsibilities involves balancing reactive and pro-active efforts?

    <p>Fixing immediate problems versus implementing long-term improvements</p> Signup and view all the answers

    Why is it important for Team Leaders/HODs to spend time on the floor?

    <p>To directly assess team dynamics and performance</p> Signup and view all the answers

    How can gaps in departmental requirements be effectively communicated to the HOD?

    <p>By having the team share their observations in a learning manner</p> Signup and view all the answers

    What is a recommended practice for maintaining team performance oversight?

    <p>Holding daily meetings with managers and HODs</p> Signup and view all the answers

    What is a key principle of effective questioning in coaching?

    <p>Questions should be non-judgemental.</p> Signup and view all the answers

    Which type of question is likely to stifle conversation?

    <p>Yes or no questions.</p> Signup and view all the answers

    Why are short and simple questions effective in coaching?

    <p>They are easier for the employee to understand.</p> Signup and view all the answers

    What is an example of a productive open question in the workplace?

    <p>What do you plan to do about it?</p> Signup and view all the answers

    Which question encourages an employee to reflect on their concerns?

    <p>What makes that important to you?</p> Signup and view all the answers

    What type of questions should coaches avoid to foster a richer dialogue?

    <p>Leading questions.</p> Signup and view all the answers

    What is one benefit of asking questions that require employees to consider their options?

    <p>It fosters independence and critical thinking.</p> Signup and view all the answers

    Which question helps an employee recognize their control in a situation?

    <p>What can you control in the situation?</p> Signup and view all the answers

    What question focuses on the clarity of standards for those performing the work?

    <p>How clear is the standard to those doing the work?</p> Signup and view all the answers

    Which of the following questions seeks to identify performance issues against established standards?

    <p>What is our performance against the standard?</p> Signup and view all the answers

    What inquiry would most benefit a discussion about future career aspirations within a company?

    <p>How can I support you to reach your target and to unleash your potential?</p> Signup and view all the answers

    Which question is aimed at encouraging individuals to think about their personal growth?

    <p>What development opportunities have you identified for yourself as an individual?</p> Signup and view all the answers

    Which question would likely lead to an analysis of standards and the means to enhance them?

    <p>What are we doing to meet the standard?</p> Signup and view all the answers

    Which inquiry addresses why a team may not be meeting performance standards?

    <p>Why are we not performing to the standard?</p> Signup and view all the answers

    What question suggests evaluating the clarity of standards for stakeholders not directly involved in the work?

    <p>How clear is the standard to those not doing the work?</p> Signup and view all the answers

    Which question encourages individuals to think about barriers to improving work standards?

    <p>What keeps you from improving the standards?</p> Signup and view all the answers

    What is the primary purpose of conducting a Gemba walk?

    <p>To observe and understand the place where value is created</p> Signup and view all the answers

    Which leadership style aims to reduce stress and frustration among employees?

    <p>Supportive leadership</p> Signup and view all the answers

    What does root cause analysis aim to identify?

    <p>The root causes of faults or problems</p> Signup and view all the answers

    What is the main characteristic of performance-driven teams?

    <p>High levels of collaboration and innovation</p> Signup and view all the answers

    What do inter-team agreements typically describe?

    <p>Service levels set between parties</p> Signup and view all the answers

    Which of the following is true about Key Performance Indicators (KPIs)?

    <p>They help evaluate success based on specific activities</p> Signup and view all the answers

    What is meant by a systems-based approach?

    <p>Emphasizing the interdependence of internal and external factors</p> Signup and view all the answers

    Identifying a problem to be solved in a department primarily serves which purpose?

    <p>To enhance the department's problem-solving capacity</p> Signup and view all the answers

    Study Notes

    Coaching Performance-Driven Teams

    • Developing performance-driven teams involves understanding the current state, desired future state, and the process to achieve that future state. This is a person-centred approach where individuals and teams own the solutions.
    • The approach aims to improve bottom-up contribution by empowering individuals and teams to identify problems, understand the root causes, find potential solutions and implement optimal ones. Traditional management styles (command and control) are contrasted with this approach.
    • Leadership involves a different management style, focusing on active listening, questioning and helping individuals/teams find solutions rather than pointing out errors or prescribing solutions.

    Giving and Receiving Feedback

    • Feedback is a crucial leadership skill, involving understanding employee actions and their impact.
    • Feedback should be specific to a situation. Providing feedback highlighting impact in specific situations is helpful.
    • Feedback should also include discussion on how the employee could improve next time.
    • Giving high-quality feedback helps build lifelong capabilities.
    • The STAR principle (Situation, Task, Action, Result) is a useful tool for structuring feedback. More detail on this is in a separate resource.

    Coaching Cycle

    • Coaching is a critical step in developing knowledge and skills. Planning, coaching, monitoring, feedback and building skills are all necessary steps.
    • Walkabouts and sit-down sessions are ways managers can interact with employees at all levels of the organization for objective data gathering.
    • Walkabouts and sit-downs are used to gather facts from real employees in real places to achieve alignment of organizational goals and individual goals.
    • The objectives are to ensure positive engagement, motivate, energize, identify individual issues, and communicate effectively.

    Conducting Coaching Sessions

    • Managers should respect different views and opinions, encourage problem-solving and recognise improvement.
    • Ensure all parties contribute to discussion, and build a continuous improvement culture.
    • Adequate preparation is necessary to ensure successful sessions/meetings as well as a solid knowledge of the team/area.

    Team Workplace Visits

    • Managers should routinely visit teams to attend meetings and observe daily operations in order to obtain factual information about the team's performance and identify any issues.
    • Review the department's visual management boards to observe daily performance, targets, etc.
    • Focus should be on solving problems and improving processes within individual teams.
    • Managers should be trained to implement coaching and questioning methods.
    • Questions and issues need to be identified and addressed for continuous process improvement.

    Glossary of Terms

    • Client: A person receiving professional advice or services.
    • Gemba: The real place; where value is created (e.g., patient bed, operating theater).
    • Inter-team agreements: Agreements between parties, defining service levels, quality, timeliness and output requirements.
    • Key performance indicators (KPIs): Metrics to evaluate company, department, team or individual success.
    • Performance-driven teams: Teams with specific, complementary roles, and talents working towards shared goals.
    • Root cause analysis: A problem-solving method for finding the main reasons behind issues.
    • Supportive leadership: A leadership style focusing on reducing stress and providing active support for employees to achieve efficiency and positive results.
    • Systems-based approach: An approach considering the interactive and interdependent nature of internal and external factors.

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    Description

    Test your understanding of the essential principles of developing performance-driven teams and effective leadership feedback. This quiz explores the differences in management styles, the purpose of walkabouts, and key challenges faced by leaders. Assess your knowledge on how to motivate and communicate within teams in a business context.

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