Module 1 - Chapter 4 – Creating Performance-Driven Teams

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Questions and Answers

What is the frequency of collecting scripts in the Nursing Unit?

Every 30 minutes

Once every shift

Every hour (correct)

Twice daily

Who is responsible for delivering scripts to the Nursing Unit?

Pharmacy runner (correct)

Nursing staff member

Pharmacy pharmacist

Unit manager

How often are patient credits collected according to the protocol?

Every hour

Twice daily (correct)

Every shift

Once daily

Which action is NOT performed by the Nursing Unit regarding prescriptions?

Delivering scripts back to the pharmacy Signup and view all the answers

What must be done with take-home prescriptions after a patient is discharged?

Place them into the 'To Pharmacy' container Signup and view all the answers

What should the nursing staff do with the prescription log sheet before placing scripts into the collection tray?

Complete the first part and sign it Signup and view all the answers

What is the designated container for preparing patient credits?

Grey plastic container Signup and view all the answers

How does managing the value chain among teams improve company performance?

By having teams view each other as suppliers and clients Signup and view all the answers

What is an essential aspect of being part of a value chain within a team?

Adding value to the inputs received from supplier teams Signup and view all the answers

What should the physical team area primarily support?

Better teamwork and communication Signup and view all the answers

Which of the following is NOT a recommended characteristic of the physical team area?

Located far from team members' workplaces Signup and view all the answers

What outcome can be achieved with proper visual management of progress targets?

Improved alignment between company and team goals Signup and view all the answers

What is a significant benefit of establishing inter-team agreements?

Clarifies expectations and requirements between teams Signup and view all the answers

Which of the following measures can motivate team members according to performance-driven environments?

Displaying progress against set targets visually Signup and view all the answers

In the context of a value chain, which component is necessary for effective performance tracking?

Establishing clear measures and visual management systems Signup and view all the answers

What should be emphasized for creating a physical team area?

Everyone's involvement in the design process Signup and view all the answers

What is the primary purpose of an action plan in a performance-driven team?

To outline who takes ownership of specific actions and deadlines Signup and view all the answers

Which step is NOT mentioned as part of the action planning process?

Establishing a budget for the actions Signup and view all the answers

Why is visual management important in a performance-driven team?

It helps monitor performance and track improvement Signup and view all the answers

Which of the following is NOT a characteristic of a performance-driven team?

Engagement in social activities unrelated to work Signup and view all the answers

What is the first step in creating an effective action plan?

Clearly state the end result to be achieved Signup and view all the answers

What is one key purpose of team meetings?

To focus on Key Performance Indicators (KPIs) Signup and view all the answers

Which option is NOT a benefit of conducting regular team meetings?

Sharing personal experiences unrelated to work Signup and view all the answers

Which statement best reflects the concept of a performance-driven team?

The team works collaboratively towards shared objectives Signup and view all the answers

What is an essential component of the action plan displayed on the visual management board?

Objectives with significant performance gaps Signup and view all the answers

How can chairmanship of the meeting be managed within a team?

It can be rotated among team members Signup and view all the answers

How should actions be phrased when listing them for the action plan?

Starting every action sentence with a verb Signup and view all the answers

What should team members do prior to a meeting for better preparation?

Be notified beforehand for appropriate preparation Signup and view all the answers

What is a common criticism of meetings?

They can be perceived as boring and unnecessary Signup and view all the answers

Which of the following is NOT typically discussed in team meetings?

Personal social plans of team members Signup and view all the answers

What type of idea might necessitate escalation to a higher level?

Interdepartmental project Signup and view all the answers

Where are team meetings typically held?

At the team's visual management board Signup and view all the answers

What is a potential approach to address a team that is skeptical about team meetings?

Establish the importance of teamwork with relevant questions. Signup and view all the answers

What should you do to increase participation in team activities?

Demonstrate the benefits of participation and value input. Signup and view all the answers

How can you handle a dominant individual who has a negative influence on the team?

Address the root of their negativity and involve the team in constructive dialogue. Signup and view all the answers

What is a recommended solution if a team is too large for effective meetings?

Divide the team into smaller groups for discussion. Signup and view all the answers

What should be considered if team members do not all work in the same area?

Assess whether the team's structure is optimal for productivity. Signup and view all the answers

What is a strategy to help individuals understand the necessity of working in a team?

Highlight the value and benefits of teamwork. Signup and view all the answers

How can a team overcome the belief that there is no time for meetings?

Demonstrate improved productivity and performance from planning. Signup and view all the answers

What should a team leader do with a dominant individual who hinders others from contributing?

Encourage the involvement of other team members by validating their contributions. Signup and view all the answers

What is a primary purpose of Leader Standard Work for managers?

To develop a continuous improvement culture Signup and view all the answers

Which activity is NOT typically included in a manager's daily routine according to Leader Standard Work?

Negotiating contracts with suppliers Signup and view all the answers

What is a recommended frequency for conducting Gemba walks?

Bi-weekly Signup and view all the answers

Which of the following is NOT a common element of weekly leader standard work?

Monthly recognition practices Signup and view all the answers

What type of meetings are scheduled on Mondays and Fridays in the daily activities?

Daily team huddles Signup and view all the answers

What is one of the goals of implementing Leader Standard Work in a managerial role?

To enhance operational efficiencies through regular activities Signup and view all the answers

Which of the following tasks is part of the monthly leader standard work?

Checking stock valuation for month end Signup and view all the answers

How often should managers conduct a check of outstanding orders according to the Leader Standard Work?

Weekly Signup and view all the answers

Study Notes

Performance-Driven Teams

Globally competitive companies strive to improve performance to attract more clients and secure the business future.
Teams are vital for business success, working together to achieve business goals.
Performance-driven teams are self-organising, managing themselves like small businesses.
Key elements of a performance-driven team include defined client and supplier teams, clearly defined roles and responsibilities, and team values and KPIs (Key Performance Indicators).
They meet regularly to discuss performance and decision-making to improve their performance and the business's performance.

Value Chain

Value chain describes a business's entire process from start to finish.
In a hospital, examples range from patient admission to recovery, including upstream (e.g., doctor's order), and downstream (e.g., rehabilitation) processes.
The entire process forms part of the total value chain.

Value Creation of Performance-Driven Teams

Performance-driven teams focus on valuing clients (patients in the context of Mediclinic).
Effective management of complex team relationships between departments is empowered by teams.

Inter-Team Agreements

Service level agreements (SLAs) enable successful value chain management within teams.
Inter-team agreements define roles and responsibility within a team; they are the arrows between teams in a system diagram.
Visual representation of reporting structure of teams.
Team members need to know what, where, when, who and how to best perform in that area.

Visual Management

Measurement and display of goals and objectives are key to visual management.
Quality, performance and efficiency targets and improvement measures are visible and displayed.
Visual management boards are useful for identifying improvement areas and opportunities.
Visual displays should be large, bold, easily readable, visible, and meaningful to the team.

Action Plans

Creating and displaying action plans are essential for continuous improvement within teams.
Action plans detail how to achieve objectives in an ordered and prioritized way.
Who is responsible and when tasks will be complete should be clearly documented.
Teams need to follow visual management and action plans to monitor performance.

Team Values

Shared values are crucial for team cohesion and achieving organizational goals and objectives.
Mediclinic has core values including patient safety, client focus, mutual trust and respect, teamwork and performance-driven.
Leadership should embody these values to guide team behaviors for better performance.

Leader Standard Work

Frequent performance reviews and improvement action plans are core components of continuous improvement within teams.
Performance should be evaluated across different levels (Team, Department, and Hospital levels), on different frequencies (daily, weekly, monthly, quarterly).
Regular meetings are crucial for team success; they maintain focus on goals, objectives, improvement action plans, and daily progress.
Team meetings, typically 10-15 minutes, should maintain a consistent time framework.

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Description

Test your knowledge on the procedures and responsibilities within the Nursing Unit, including script collection, patient credits, and team management strategies. This quiz covers key actions and protocols essential to maintaining effective operations and inter-team collaboration in a healthcare setting.