Podcast
Questions and Answers
What is the primary purpose of the paired comparison method?
What is the primary purpose of the paired comparison method?
How does the critical incident method assist in evaluating performance?
How does the critical incident method assist in evaluating performance?
In the paired comparison method, how do you determine the highest ranked employee?
In the paired comparison method, how do you determine the highest ranked employee?
What type of incidents are logged in the critical incident method?
What type of incidents are logged in the critical incident method?
Signup and view all the answers
When do supervisors and subordinates typically meet to discuss performance in the critical incident method?
When do supervisors and subordinates typically meet to discuss performance in the critical incident method?
Signup and view all the answers
What is the primary purpose of performance appraisal?
What is the primary purpose of performance appraisal?
Signup and view all the answers
Which method involves comparing an employee's performance directly with that of another?
Which method involves comparing an employee's performance directly with that of another?
Signup and view all the answers
What is a common pitfall associated with the central tendency error in performance evaluations?
What is a common pitfall associated with the central tendency error in performance evaluations?
Signup and view all the answers
The halo effect in performance appraisal refers to:
The halo effect in performance appraisal refers to:
Signup and view all the answers
Which performance appraisal method combines behavioral descriptions with ratings?
Which performance appraisal method combines behavioral descriptions with ratings?
Signup and view all the answers
What does a graphic rating scale primarily assess?
What does a graphic rating scale primarily assess?
Signup and view all the answers
Which of the following is NOT typically included in a graphic rating scale?
Which of the following is NOT typically included in a graphic rating scale?
Signup and view all the answers
How does the appraisal form for a pizza chef assess performance?
How does the appraisal form for a pizza chef assess performance?
Signup and view all the answers
What is the primary purpose of setting objectives at the beginning of the year in an appraisal form?
What is the primary purpose of setting objectives at the beginning of the year in an appraisal form?
Signup and view all the answers
In an appraisal form, which trait is expected to be developed by employees?
In an appraisal form, which trait is expected to be developed by employees?
Signup and view all the answers
What does the alternation ranking method involve?
What does the alternation ranking method involve?
Signup and view all the answers
Which of the following is a component that might be evaluated in the competencies section of an appraisal form?
Which of the following is a component that might be evaluated in the competencies section of an appraisal form?
Signup and view all the answers
Which statement best describes performance ratings on graphic scales?
Which statement best describes performance ratings on graphic scales?
Signup and view all the answers
What is the primary purpose of developing performance dimensions?
What is the primary purpose of developing performance dimensions?
Signup and view all the answers
What is a key element of the Management by Objectives (MBO) process?
What is a key element of the Management by Objectives (MBO) process?
Signup and view all the answers
What is a potential problem associated with the MBO process?
What is a potential problem associated with the MBO process?
Signup and view all the answers
How do computerized performance appraisal systems support management?
How do computerized performance appraisal systems support management?
Signup and view all the answers
Which of the following best describes a Behaviorally Anchored Rating Scale (BARS)?
Which of the following best describes a Behaviorally Anchored Rating Scale (BARS)?
Signup and view all the answers
What role does feedback play in the MBO process?
What role does feedback play in the MBO process?
Signup and view all the answers
Why is developing a final instrument important in the performance appraisal process?
Why is developing a final instrument important in the performance appraisal process?
Signup and view all the answers
What does scaling the incidents refer to in the context of performance appraisal?
What does scaling the incidents refer to in the context of performance appraisal?
Signup and view all the answers
What is the primary function of Electronic Performance Monitoring (EPM) systems?
What is the primary function of Electronic Performance Monitoring (EPM) systems?
Signup and view all the answers
What is one of the potential problems with performance appraisals?
What is one of the potential problems with performance appraisals?
Signup and view all the answers
Which guideline can help avoid performance appraisal problems?
Which guideline can help avoid performance appraisal problems?
Signup and view all the answers
What criterion is NOT mentioned as important when choosing an appraisal tool?
What criterion is NOT mentioned as important when choosing an appraisal tool?
Signup and view all the answers
What term describes a performance appraisal problem where one positive performance aspect influences the overall rating?
What term describes a performance appraisal problem where one positive performance aspect influences the overall rating?
Signup and view all the answers
Which aspect is essential for ensuring employee acceptance of the appraisal tool?
Which aspect is essential for ensuring employee acceptance of the appraisal tool?
Signup and view all the answers
What is the effect of leniency in performance appraisals?
What is the effect of leniency in performance appraisals?
Signup and view all the answers
What is a benefit of using an online performance appraisal tool?
What is a benefit of using an online performance appraisal tool?
Signup and view all the answers
What is the primary difference between performance management and performance appraisal?
What is the primary difference between performance management and performance appraisal?
Signup and view all the answers
Which component is essential for effective performance appraisal standards?
Which component is essential for effective performance appraisal standards?
Signup and view all the answers
What is a potential issue to avoid when appraising performance?
What is a potential issue to avoid when appraising performance?
Signup and view all the answers
Which of the following is a key element of performance management?
Which of the following is a key element of performance management?
Signup and view all the answers
What is the outcome of an effective appraisal interview?
What is the outcome of an effective appraisal interview?
Signup and view all the answers
What is a disadvantage of using multiple raters in performance appraisals?
What is a disadvantage of using multiple raters in performance appraisals?
Signup and view all the answers
How can performance management support an organization’s strategic aims?
How can performance management support an organization’s strategic aims?
Signup and view all the answers
Which of the following best describes the appraisal process?
Which of the following best describes the appraisal process?
Signup and view all the answers
Study Notes
Human Resource Management - Chapter 9
- This chapter focuses on performance management and appraisal.
- It's part of the Training and Development section of the textbook.
Performance Management
- Performance management is a continuous process.
- It involves identifying, measuring, and developing individual and team performance.
- It aligns performance with organizational goals.
- It's a continuous process for improvement.
- It links individual/team goals to strategic goals.
- It involves constant reevaluation and modification of work processes.
Basic Building Blocks of Performance Management
- Direction sharing: Communicating company goals, vision, mission, strategy; translating them into department/team/individual goals.
- Goal alignment: Linking employee goals to departmental and company goals.
- Ongoing performance monitoring: Using computer systems to track progress toward goals, sending progress reports/exceptions.
- Ongoing feedback: Both face-to-face and computer-based feedback.
- Coaching and development support: Integral part of feedback process.
- Rewards, recognition, and compensation: Providing consequences for goal-directed performance to keep it on track.
Why Performance Management?
- Helps with Total Quality Management.
- Helps with resolving appraisal issues.
- Enables strategic goal alignment.
Introduction to Appraising Performance
- Basis for pay/promotion decisions.
- Integral role in performance management.
- Corrects deficiencies and reinforces good performance.
- Useful in career planning.
Defining Employee Goals & Work Standards
- Guidelines for effective goal setting.
- Set SMART goals: Specific, Measurable, Attainable, Relevant, Timely.
- Assign specific goals.
- Assign measurable goals.
- Assign challenging/doable goals.
- Encourage participation.
Unrealistic Appraisals
- Why managers do soft appraisals: Fear to hire/train new people, unpleasant reaction from the employee, appraisal process not conducive to honesty.
- Hazards of soft appraisals: Employees may not get a chance to improve, risk of lawsuits from inaccurate appraisals.
Performance Appraisal Roles
- Supervisor's Role: Conducting appraisals, knowledge of basic appraisal techniques, conducting appraisals fairly to avoid problems.
- HR Department's Role: Policy-making/advisory role; advice/assistance regarding appraisal tools; training supervisors on appraisal skills; monitoring appraisal system effectiveness/compliance with EEO laws.
Effectively Appraising Performance
- Steps in appraising performance: Define job/performance criteria, appraising performance, providing feedback session.
Designing the Appraisal Tool
- What to Measure: Work output(quality/quantity), personal competencies, goal achievement.
- How to Measure: Generic dimensions, actual job duties, behavioral competencies.
Performance Appraisal Methods
- Graphic rating scale, Alternation ranking, Paired comparison, Forced distribution, Critical incident.
- Narrative forms, Behaviorally anchored rating scales (BARS), Management by objectives (MBO), Computerized and Web-based performance appraisals, Merged methods.
Graphic Rating Scale
- Figure 9-2 shows an example of a graphic rating scale.
- It lists traits and performance values ranging from "unsatisfactory" to "outstanding" or "below expectations" to "role model" for each trait. Examples listed are Communication, Organizational Knowledge, Personal Effectiveness, Teamwork, and Achieving Business results.
Management by Objectives (MBO)
- Comprehensive, organization-wide goal-setting/appraisal program.
- Requires setting organizational goals, departmental goals, discussion of departmental goals, defining expected results-individual goals, performing periodic performance reviews, and providing performance feedback.
- Potential problems with MBO: unclear objectives, time-consuming appraisal process, conflict with subordinates.
Computerized and Web-Based Performance Appraisal Systems
- Allowing managers to keep notes on subordinates
- Merging notes with employee ratings
- Software may generate written texts for appraisals
- Allow for self-monitoring and self-evaluation.
- Electronic Performance Monitoring (EPM) use computer network technology for access to employees' computers/phones to monitor rate/accuracy/time spent working online
Dealing with Performance Appraisal Problems
- Potential rating scale appraisal problems: Unclear standards, halo effect, central tendency, leniency or strictness, bias.
Guidelines for Effective Appraisals
- How to avoid appraisal problems: Know the problems, use the right tool, keep a diary, get agreement on a plan, be fair.
Choosing the Right Appraisal Tool
- Selecting an appraisal tool based on accessibility, ease-of-use, employee acceptance, and accuracy
Selected Best Practices for Administering Fair Performance Appraisals
- Base review on job analysis, use observable behavior data, clarify performance expectations.
- Use standardized procedures, sufficient observation opportunities, consider multiple raters, document processes/results, discuss results with employee, prepare the employee, provide input, indicate areas for improvement, effectively train supervisors
Guidelines for a Legally Defensible Appraisal
- Conduct job analysis; communicate performance standards clearly and in writing; use properly defined traits for rating scales.
- Utilize narration/subjective descriptions as a portion of the evaluation; train supervisors on correct procedures; allow substantial appraiser/employee contact;avoid single overall ratings.
- Include multiple appraisers; refrain from granting single appraiser absolute authority; give employees opportunities for review/comment and for appeals; document appraisals comprehensively.
- Provide guidance to poor performers.
Who Should Do the Appraising?
- Potential Appraisers: Immediate supervisor, peers, subordinates, rating committee, self-rating, 360-degree feedback.
Appraisal Interview
- Types of appraisal interviews: Satisfactory—Promotable, Satisfactory—Not Promotable, Unsatisfactory—Correctable, Unsatisfactory—Uncorrectable.
Employee Development Plan
- A structured plan for employee development.
Appraisal Interview Guidelines
- Talk in terms of objective data, don't get personal, encourage employee to talk, reach an agreement.
Checklist During Appraisal Interview
- Checklist for supervisors to ensure clarity and completeness.
Using Information Technology to Support Performance Management
- Assign financial and non-financial goals to teams linked to strategic goals.
- Inform all employees of their goals.
- Use IT tools for continuous monitoring and performance assessment.
- Take corrective action promptly.
Performance Management Reporting
Key Terms
- Define important terms related to performance management and appraisal.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
Test your knowledge on various performance appraisal methods, including the paired comparison and critical incident techniques. Explore the purposes of these methods, common pitfalls, and how evaluation is conducted. This quiz is essential for understanding the complexities of employee performance assessments.
