Performance Appraisal Biases
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Questions and Answers

What occurs when a manager rates all employees at the high end of the scale?

  • Strictness error
  • Leniency error (correct)
  • Central tendency error
  • Rater bias

    • A manager tends to rate an employee high or low on all items because of one characteristic. What is this type of rating error?

  • Leniency error
  • Halo effect (correct)
  • Rater bias
  • Contrast error

    • What type of error occurs when a manager rates employees relative to other people rather than to performance standards?

  • Contrast error (correct)
  • Rater bias
  • Leniency error
  • Halo effect

    • What occurs when a manager uses only the lower part of the scale to rate employees?

    <p>Strictness error (C)</p> Signup and view all the answers

    What type of error occurs when a rater's values or prejudices distort the rating?

    <p>Rater bias (D)</p> Signup and view all the answers

    What is a major challenge with narrative methods of performance appraisal?

    <p>They are poor for administrative uses and require good definitions of criteria or standards (D)</p> Signup and view all the answers

    What can help correct the problem of rater bias?

    <p>Examination of ratings by higher-level managers (A)</p> Signup and view all the answers

    What is a benefit of behavioral/objective approaches to performance appraisal?

    <p>They can be used to link performance to organizational goals (A)</p> Signup and view all the answers

    What is a type of rater error that occurs when a rater consistently gives higher or lower ratings than average?

    <p>Leniency error (A)</p> Signup and view all the answers

    What is a potential limitation of combining different methods of performance appraisal?

    <p>It may not be suitable for all categories of employees (B)</p> Signup and view all the answers

    What is a type of rater error that occurs when a rater rates all employees as average?

    <p>Central tendency error (C)</p> Signup and view all the answers

    What is a way to reduce rater errors in the performance appraisal process?

    <p>Providing raters with additional training on appraisal methods (A)</p> Signup and view all the answers

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