12 Questions
What occurs when a manager rates all employees at the high end of the scale?
Leniency error
A manager tends to rate an employee high or low on all items because of one characteristic. What is this type of rating error?
Halo effect
What type of error occurs when a manager rates employees relative to other people rather than to performance standards?
Contrast error
What occurs when a manager uses only the lower part of the scale to rate employees?
Strictness error
What type of error occurs when a rater's values or prejudices distort the rating?
Rater bias
What is a major challenge with narrative methods of performance appraisal?
They are poor for administrative uses and require good definitions of criteria or standards
What can help correct the problem of rater bias?
Examination of ratings by higher-level managers
What is a benefit of behavioral/objective approaches to performance appraisal?
They can be used to link performance to organizational goals
What is a type of rater error that occurs when a rater consistently gives higher or lower ratings than average?
Leniency error
What is a potential limitation of combining different methods of performance appraisal?
It may not be suitable for all categories of employees
What is a type of rater error that occurs when a rater rates all employees as average?
Central tendency error
What is a way to reduce rater errors in the performance appraisal process?
Providing raters with additional training on appraisal methods
Learn about the different types of biases that can occur during performance appraisals, including leniency error, strictness error, and rater bias. Identify how these biases can affect the rating of employees and how they can be minimized.
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