Leading with Gratitude Ch 16

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Questions and Answers

Which practice should be avoided to maintain effective social recognition in the workplace?

Publicly recognizing achievements during team meetings

Using gamification concepts for rewards (correct)

Promoting peer-to-peer recognition programs

Encouraging spontaneous applause for colleagues

What is one significant benefit of using a Slack channel for gratitude sharing?

It allows for real-time recognition of achievements (correct)

It decreases communication among remote employees

It limits the visibility of positive feedback

It primarily benefits only in-person team members

What is the purpose of the 'You Da' Man' award as described in the content?

To recognize individual contributions that help support team members (correct)

To reward employees with monetary bonuses

To encourage competition among team members

To celebrate collective team achievements

What simple tool was suggested for expressing gratitude in a non-digital way?

Handwritten thank-you notes Signup and view all the answers

What does Laura Sejen emphasize about social recognition programs in the workplace?

They should be communicated well and easy to access Signup and view all the answers

What are the two types of gratitude mentioned, and what human needs do they fulfill?

Manager-to-employee and peer-to-peer gratitude; fulfill separate human needs Signup and view all the answers

What has contributed to JetBlue Airlines' customer satisfaction success over the years?

Their focus on social, peer-to-peer recognition Signup and view all the answers

What effect does increased peer recognition have on employee retention and engagement at JetBlue?

For every 10 percent increase in recognition, retention increases by 3 percent and engagement by 2 percent Signup and view all the answers

What is the primary goal of creating a culture of gratitude within a team?

To promote peer recognition across all team levels Signup and view all the answers

Which of the following is an example of an effective social recognition system?

A digital platform that allows team members to publicly recognize each other's contributions Signup and view all the answers

What principle did Alan Mulally emphasize for creating psychological safety within teams?

Never making jokes at anyone's expense to foster a safe environment Signup and view all the answers

According to recent studies, how much more influential are peers on employee engagement compared to line managers?

Peers have double the influence of line managers Signup and view all the answers

What was a common issue faced by managers trying to implement peer recognition?

Team members often thanked each other for trivial reasons Signup and view all the answers

How does participation in social recognition systems benefit leaders?

It helps them understand team dynamics and contributions Signup and view all the answers

What is one potential downside of peer recognition messages being ignored by leaders?

It can result in wasted opportunities for performance reviews Signup and view all the answers

Study Notes

Peer-to-Peer Gratitude

Peer-to-peer gratitude fulfills different human needs than manager-to-employee gratitude.
Peer-to-peer gratitude can affirm positive values such as trustworthiness, dependability, and talent in colleagues.
Peer-to-peer gratitude is powerful because it comes from respected colleagues.
JetBlue Airlines' "Lift" program demonstrates the impact of peer-to-peer recognition.
"Lift" allows coworkers to nominate each other for everyday contributions and above-and-beyond work.
JetBlue data shows a 3% increase in employee retention and 2% increase in engagement for every 10% increase in recognition reports.
Peer-to-peer gratitude reinforces psychological safety, allowing team members to feel comfortable speaking up, sharing ideas, and asking for help.
Teams with strong peer-to-peer gratitude practices have employees who feel supported and valued.

Benefits of Peer-to-Peer Gratitude

Peer-to-peer gratitude can boost employee engagement levels, with peers having twice the influence on engagement as line managers.
Companies with peer-to-peer recognition systems are 35% more likely to report lower employee turnover.
A culture of gratitude involves everyone, not just leaders expressing thanks.
The best teams have members who take the initiative to show gratitude without waiting for a leader to give direction.

Implementing Peer-to-Peer Gratitude

Leaders can encourage peer-to-peer appreciation through formal and informal practices.
Formal approaches include discussions on the importance of core values and how to show gratitude effectively.
Informal approaches can include simple praise and thanks expressed in various ways.

Online systems or apps facilitate peer-to-peer gratitude and recognition, allowing for a more structured approach.
Social recognition systems are becoming more widely adopted, overtaking top-down recognition efforts.
These systems can build bonds outside of immediate teams, break down silos, and connect workers in different locations.
Remote workers can benefit from social recognition as it can help them feel more connected and included.

Effective Implementation

Managers should participate in the social recognition system to avoid creating a separation between them and the team.
Managers should acknowledge and use peer-to-peer recognition messages for decision-making and performance reviews.
Avoiding gamification concepts that incentivize employees to send out halfhearted thanks is crucial, as it can diminish the authenticity of the process.
Companies should make the nomination process easy and nonbureaucratic, and publicize the program effectively.

Alternative Approaches

Handwritten notes can be a powerful form of gratitude, especially in a digital world.
Encouraging spontaneous applause is another fun method to show appreciation for colleagues' accomplishments.
Using a gratitude trophy, which is passed around to different coworkers, allows for a tangible display of appreciation and recognition.

Conclusion

Peer-to-peer gratitude can significantly impact employee engagement, retention, and the overall work environment.
Injecting a sense of fun and appreciation into the workplace can lead to increased creativity, productivity, and team cohesion.

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Description

Explore the concept of peer-to-peer gratitude and its significant impact on employee engagement and retention. Learn how programs like JetBlue Airlines' 'Lift' can enhance workplace relationships by recognizing contributions from colleagues. Understand the psychological benefits and the importance of fostering a culture of appreciation among team members.