Peak Season Strategies for Ecommerce
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Questions and Answers

What was the global online sales figure for Black Friday last year?

  • $7.5 billion
  • $10.2 billion
  • $12 billion
  • $9.8 billion (correct)
  • What is the estimated total opportunity for international online sales during the Peak season?

  • $1 trillion
  • $1.17 trillion (correct)
  • $1.5 trillion
  • $500 billion
  • Which mindset do customers shift into as they approach the Peak period?

  • Deliberate mindset (correct)
  • Inspiration mindset
  • Passive mindset
  • Spontaneous mindset
  • What percentage of holiday shoppers know what gifts they want to buy as December approaches?

    <p>59%</p> Signup and view all the answers

    What does the Road to Peak strategy aim to capitalize on?

    <p>Shifts in shopper mindsets</p> Signup and view all the answers

    What research statistic was noted regarding purchases made from October to January?

    <p>Three quarters were researched prior to purchase</p> Signup and view all the answers

    What characterizes a competitive operational strategy during the Peak season?

    <p>Lean and efficient processes</p> Signup and view all the answers

    What is the primary focus of the Think Global miniseries as led by Aoife?

    <p>Understanding global market opportunities</p> Signup and view all the answers

    Why is it important to build brand awareness early, even if actual conversions won’t happen until later?

    <p>It allows integration of first-party data into Ads Strategy.</p> Signup and view all the answers

    What is a suggested strategy to inspire shoppers during gift buying seasons?

    <p>Implement YouTube Video View and Video Reach Campaigns.</p> Signup and view all the answers

    What is one operational area crucial for effective shopper conversion during Peak?

    <p>Clearly displaying payment methods and return policies.</p> Signup and view all the answers

    How can local payment preferences impact ecommerce success?

    <p>Implementing them can minimize lost sales.</p> Signup and view all the answers

    What is an essential consideration when planning for delivery expectations?

    <p>Align local delivery speed and cost expectations.</p> Signup and view all the answers

    What is a defining characteristic of Singles’ Day in the current market?

    <p>It attracts deal-seeking customers and is a major shopping date.</p> Signup and view all the answers

    What strategy is recommended for maximizing results during the holiday shopping season?

    <p>Turn on Performance and Search Campaigns with AI features.</p> Signup and view all the answers

    What complementary strategy is highlighted for driving incremental performance across Google’s Ad inventory?

    <p>Valued-Based Bidding Search Campaigns.</p> Signup and view all the answers

    Study Notes

    Introduction to Peak Season

    • Mariah Carey’s ‘All I Want For Christmas’ signals the start of Peak Season, driving Black Friday and winter holiday shopping.
    • Peak Season represents a crucial opportunity for businesses to maximize sales globally.

    Black Friday and Market Potential

    • Black Friday generated over $9.8 billion in global online sales last year, a 7.5% increase year-on-year.
    • Planning for the entire Peak Season can unlock a $1.17 trillion opportunity in international online sales.

    International Road to Peak Strategy

    • The International Road to Peak strategy focuses on four shopper behavioral mindsets during the Peak period.
    • Emphasis on leveraging AI solutions and Ads strategies to convert these behaviors into sales.
    • Operational strategies are designed for lean and competitive growth in global ecommerce.

    Importance of Early Planning

    • Current period is ideal for establishing international plans to gain a competitive edge.
    • Customers enter a Deliberate mindset, researching and planning purchases ahead of time.
    • 59% of holiday shoppers have predetermined gift ideas as December approaches.

    Brand Awareness and First-Party Data

    • Prioritize building brand awareness early, even if conversions occur later.
    • Collect first-party data to strengthen Ads Strategy and enhance audience conversion.

    Effective Advertising Strategies

    • Utilize YouTube Video View and Video Reach Campaigns to inspire deliberate shoppers.
    • Apply Broad match targeting to extend outreach beyond exact queries for effective customer engagement.

    Operational Essentials for Peak

    • User Experience: Display clear seasonal offers, payment methods, and delivery policies to reduce potential revenue loss by 50%.
    • Payment Methods: Provide local preferred payment options, establish fraud prevention measures, and have backup systems to handle transaction spikes.
    • Delivery Expectations: Align local delivery timings and costs with market realities; plan capacity and contingency for demand forecasting.

    Singles’ Day Overview

    • Singles’ Day occurs on November 11, originally a celebration of being single, now a significant shopping event.
    • Growing interest in EMEA markets, particularly in Germany and the Netherlands.

    Shift to Deal-Seeking Mindset

    • As Singles’ Day approaches, shoppers begin to focus on deals; 75% of holiday shoppers seek promotions throughout the season.
    • Activate Performance and Search Campaigns utilizing AI to enhance returns on investment.
    • Performance Max and Value Based Bidding Search Campaigns can optimize results across Google’s Ad inventory.

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    Description

    Explore the dynamics of Peak Season, focusing on Black Friday and international shopping behaviors. This quiz covers the significance of early planning and leveraging AI to maximize sales opportunities. Delve into strategies that can lead to competitive growth in global ecommerce.

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