PDSA Cycle Study Process

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Questions and Answers

What are Patient Reported Outcome Measures (PROMs) primarily used for?

Measuring only clinical outcomes such as HbA1c levels

Monitoring social activities and fear of hypo-glycaemic coma

Gaining insight into the patient's perspective on their health and quality of life (correct)

Assessing biological and physiological functioning

Why are clinical outcomes alone not sufficient to understand the impact of a disease on a patient's quality of life?

They focus only on psychological well-being

They do not provide the full picture of the impact on the patient’s QoL (correct)

They are too complex for patients to understand

They are not reliable measures of disease impact

What is a common construct measured by PROMs?

Social activity restrictions

Medication adherence

Health status, including biological and physiological functioning (correct)

Psychological well-being only

Who can complete PROMs?

Patients themselves or others on their behalf Signup and view all the answers

What type of tool are PROMs typically?

Self-completed questionnaires Signup and view all the answers

What is the primary focus of PROMs?

Patient's perspective on their health and quality of life Signup and view all the answers

What are the best practices for basic service recovery in healthcare?

Hearing the person's concern, empathizing, acknowledging, expressing appreciation, apologizing when warranted, responding to the problem, and documenting Signup and view all the answers

What are some positive experiences in healthcare that can enhance patient satisfaction?

Personalized care and communication, timely access to services, coordination of care, and patient education and engagement Signup and view all the answers

What does overuse of healthcare services refer to?

Patients being prescribed medicine or treatment without a logical reason Signup and view all the answers

What is the impact of timely access to services on patient experiences?

Reduces waiting times, improves scheduling, and prompts appointments Signup and view all the answers

What are some determinants that influence patient satisfaction as a measure of patient experience?

Technical care, interpersonal care, physical environment, access, organizational characteristics, continuity of care, outcome of care, and patient-related characteristics Signup and view all the answers

What are some negative experiences in healthcare that can impact patient satisfaction?

Long wait times, lack of communication, inadequate access to healthcare, and medical errors Signup and view all the answers

What does the Lean Model in healthcare aim to eliminate?

Inefficiencies Signup and view all the answers

What does the Six Sigma methodology in healthcare aim to reduce?

Variation in key business processes Signup and view all the answers

What does reliability in healthcare measure?

Consistency of quality and safety performance over time Signup and view all the answers

What is the focus of safety in healthcare?

Avoiding harm to patients Signup and view all the answers

What does timeliness in healthcare aim to reduce?

Waits and harmful delays for care providers and recipients Signup and view all the answers

What is the focus of patient-centered care in healthcare?

Respectful and responsive care based on individual patient preferences Signup and view all the answers

What are the key themes in quality measurement?

Safe, timely, effective, efficient, equitable, and patient-centered care Signup and view all the answers

What are the three categories into which Donabedian's approach classifies care quality measurement?

Structure, process, and outcome measures Signup and view all the answers

What are the core formats shared by QI models?

Problem identification, measuring current performance, cause analysis, improvement strategy development, intervention measurement, and modification or maintenance Signup and view all the answers

What does the PDSA Cycle involve in its 'Plan' phase?

Planning, predicting, measuring, and assigning tasks Signup and view all the answers

What is the purpose of effective patient-centered communication?

To understand patients' perspectives, ensure patient understanding of health problems and treatment options, involve them in decision-making, and reach a shared understanding of problems and treatments Signup and view all the answers

What does vertical communication with patients or families involve?

Explaining investigations, diagnoses, or treatment options through email, phone, or video conferencing Signup and view all the answers

What is service recovery in healthcare aimed at?

Resolving dissatisfactions and restoring trust and confidence in the organization's ability to 'get it right' Signup and view all the answers

Why is effective service recovery crucial in healthcare?

To address service failures such as medical errors, long wait times, and poor bedside manners Signup and view all the answers

How can effective communication strategies between physicians and patients be enhanced?

Through mindfulness and compassion-based approaches Signup and view all the answers

Study Notes

Effective Communication Strategies for Improving Health Outcomes

Patient-centered communication (PCC) is crucial for high-quality healthcare delivery, improving patient satisfaction and health outcomes, promoting adherence to treatment, and providing psychosocial support.
The purpose of effective patient-centered communication is to understand patients' perspectives, psychosocial and cultural contexts, ensure patient understanding of health problems and treatment options, involve them in decision-making, and reach a shared understanding of problems and treatments.
Communication modes in a clinical environment include written and oral/verbal communication, which can be horizontal (between healthcare providers) or vertical (with patients or their families).
Vertical communication with patients or families involves taking medical history, explaining investigations, diagnoses, or treatment options, and can occur through email, phone, or video conferencing.
Service recovery refers to an organization's process for resolving dissatisfactions, aiming to restore trust and confidence in the organization's ability to "get it right."
Service recovery is critical in healthcare, as patients' evaluations of healthcare experiences depend on frontline health professionals meeting their expectations.
Service recovery involves actions taken by service providers in response to service failures and aims to restore dissatisfied customers to a state of satisfaction.
Effective service recovery is crucial in healthcare to address service failures such as medical errors, long wait times, and poor bedside manners.
Effective communication strategies between physicians and patients can be enhanced through mindfulness and compassion-based approaches.
Soliciting the patient's agenda is crucial in patient-centered communication to improve healthcare outcomes.
Effective communication strategies are essential for improving health outcomes and can be applied through written and oral/verbal communication in clinical settings.
Horizontal communication among healthcare providers is important for sharing information and making decisions about patient care.

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Description

Learn about the PDSA (Plan-Do-Study-Act) cycle, a method for making and testing changes in healthcare settings. Understand the steps involved, from planning and implementing changes to assessing their impact and making necessary adjustments.