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Questions and Answers
What happens to the 'Payor' and 'Drawn By' fields upon posting a payment?
'Payor' and 'Drawn By' fields auto-populate with the client's name.
What should you do if the payment is from a different client than the one listed in the 'Payor' field?
Input the correct name in 'Drawn By Payor' and search for the Active name.
If the 'Payor' field shows a client's name but the check is from a different entity, what is an example of such a scenario?
An example would be when the 'Payor' field shows Kubicki Draper, but the check is from Philadelphia Insurance Company.
Why is it important to verify the 'Drawn By Payor' field during payment processing?
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What consequence might arise from failing to correct the 'Drawn By Payor' field when necessary?
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Study Notes
Payor and Drawn By Payor Fields
- Upon posting a payment, both "Payor" and "Drawn By" fields automatically display the client's name.
- If the payment source differs from the displayed client, it is necessary to update the "Drawn By Payor" field.
- Use the search function to find the correct active name associated with the payment.
- Example scenario: If the "Payor" field indicates Kubicki Draper, but the payment check is issued by an entity like Philadelphia Insurance Company, the "Drawn By" field should be corrected accordingly.
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Description
This quiz covers the auto-population of the 'Payor' and 'Drawn By' fields during payment posting. It highlights the important steps to take when the payment originates from a different client and how to search for the appropriate active names.
