Payment Methods and Cash Handling

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Questions and Answers

Which of the following is NOT a method of payment listed?

Debit Cards

Cash

Gift Cards (correct)

Travelers' Cheques

What is a key procedure when handling cash payments?

Count change after giving it to the customer

Provide a handwritten receipt

Keep the customer waiting while you check bills

Verify cash is not counterfeit (correct)

When accepting a cheque, what must the cashier ensure?

It has the company’s stamp

It is a business cheque

It is signed by someone other than the holder

The date is current and correctly filled (correct)

What should a cashier do if they suspect a bill is fake?

Explain why and advise the customer to report it to the police Signup and view all the answers

What should be done when a customer presents a voucher?

Check the expiry date before accepting it Signup and view all the answers

How is a service charge typically calculated in Barbados?

It is typically 10% in the hospitality sector Signup and view all the answers

When dealing with discrepancies, what is the first step that should be taken?

Apologize to the customer Signup and view all the answers

What is required for debit card transactions?

Entering a pin number Signup and view all the answers

What must be ensured when accepting a cheque for payment?

The cheque is correctly dated and filled out. Signup and view all the answers

Which method is NOT required for verifying a credit card payment?

Enter the customer’s ID number. Signup and view all the answers

What must the cashier do when accepting Traveler's Cheques from a customer?

Match signatures on cheques and ID. Signup and view all the answers

What is the correct action to take when a customer presents a voucher that has expired?

Refuse it and explain the need for valid vouchers. Signup and view all the answers

When a service charge is added, what percentage is standard in Barbados within the hospitality sector?

10% Signup and view all the answers

What should be done if a customer disputes the amount of change they received?

Double check the cash drawer and ensure accuracy. Signup and view all the answers

What important detail must be checked when receiving cash payments?

The cash should not be counterfeit. Signup and view all the answers

What is required from the customer when paying with a debit card?

Enter the PIN associated with the debit card. Signup and view all the answers

Study Notes

Creating

You are constantly creating, every moment, minute, and day.
You are a large creation machine producing new manifestations as quickly as you can think.

Methods of Payment

Objectives:
- List payment methods for meals
- Discuss cash handling procedures
- Discuss resolving discrepancies
Payment Methods:
- Cash
- Cheque
- Credit cards
- Debit cards
- Traveler's cheques
- Vouchers

Cash Handling

Check cash in the customer's presence.
Recount the change before giving it to the customer.
Verify that the cash is not counterfeit.
Provide an itemized receipt with the change.

Cheques

Ensure the cheque is correctly dated.
Verify the cheque is payable to the correct company.
Confirm the correct amount is filled in.
Check the signature matches the cheque holder's ID.

Credit/Debit Cards

Enter the PIN for the debit card.
Verify the cardholder's signature matches the ID.

Traveler's Cheques

The customer must date the cheque, make it payable to the correct establishment, and sign it in the appropriate places.
The cashier must match the signature, request identification, and provide change.

Vouchers

Check the voucher's expiry date.
Calculate the difference if the food cost exceeds the voucher's value.

Dealing with Discrepancies

Double-check transactions.
Apologize for any errors.
Don't accept fake bills; advise the customer to take the bills to the police station.
If suspected fraud, contact the company and follow their instructions. Offer a phone to the customer to contact the company.

Service Charge

A service charge is a fee for services related to a primary product or service.
The charge is usually added at the time of transaction.

Calculating Service Charge

Service charges vary by country.
In Barbados, service charges are 10% in the hospitality and tourism sectors.
Example: A 40lunchplus1040 lunch plus 10% service charge totals 40lunchplus1044.

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Description

This quiz covers various payment methods including cash, cheques, credit cards, and debit cards. It also discusses essential cash handling procedures and how to resolve discrepancies during transactions. Test your knowledge on best practices for managing payments effectively.