Podcast
Questions and Answers
Which of the following is NOT a method of payment listed?
Which of the following is NOT a method of payment listed?
- Debit Cards
- Cash
- Gift Cards (correct)
- Travelers' Cheques
What is a key procedure when handling cash payments?
What is a key procedure when handling cash payments?
- Count change after giving it to the customer
- Provide a handwritten receipt
- Keep the customer waiting while you check bills
- Verify cash is not counterfeit (correct)
When accepting a cheque, what must the cashier ensure?
When accepting a cheque, what must the cashier ensure?
- It has the company’s stamp
- It is a business cheque
- It is signed by someone other than the holder
- The date is current and correctly filled (correct)
What should a cashier do if they suspect a bill is fake?
What should a cashier do if they suspect a bill is fake?
What should be done when a customer presents a voucher?
What should be done when a customer presents a voucher?
How is a service charge typically calculated in Barbados?
How is a service charge typically calculated in Barbados?
When dealing with discrepancies, what is the first step that should be taken?
When dealing with discrepancies, what is the first step that should be taken?
What is required for debit card transactions?
What is required for debit card transactions?
What must be ensured when accepting a cheque for payment?
What must be ensured when accepting a cheque for payment?
Which method is NOT required for verifying a credit card payment?
Which method is NOT required for verifying a credit card payment?
What must the cashier do when accepting Traveler's Cheques from a customer?
What must the cashier do when accepting Traveler's Cheques from a customer?
What is the correct action to take when a customer presents a voucher that has expired?
What is the correct action to take when a customer presents a voucher that has expired?
When a service charge is added, what percentage is standard in Barbados within the hospitality sector?
When a service charge is added, what percentage is standard in Barbados within the hospitality sector?
What should be done if a customer disputes the amount of change they received?
What should be done if a customer disputes the amount of change they received?
What important detail must be checked when receiving cash payments?
What important detail must be checked when receiving cash payments?
What is required from the customer when paying with a debit card?
What is required from the customer when paying with a debit card?
Flashcards
Cash Payment Method
Cash Payment Method
Payment for a meal using physical currency.
Cheque Payment
Cheque Payment
Payment using a check, ensuring it's properly filled and signed.
Handling Credit/Debit Cards
Handling Credit/Debit Cards
Processing payment using credit/debit cards, requiring pin entry and signature match.
Traveler's Cheques
Traveler's Cheques
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Dealing with Discrepancies
Dealing with Discrepancies
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Service Charge
Service Charge
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Voucher Payment
Voucher Payment
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Fake Bills
Fake Bills
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Cash Payment
Cash Payment
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Credit/Debit Card Payment
Credit/Debit Card Payment
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Traveler's Cheque Payment
Traveler's Cheque Payment
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Handling Discrepancies
Handling Discrepancies
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Calculating Service Charge
Calculating Service Charge
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Study Notes
Creating
- You are constantly creating, every moment, minute, and day.
- You are a large creation machine producing new manifestations as quickly as you can think.
Methods of Payment
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Objectives:
- List payment methods for meals
- Discuss cash handling procedures
- Discuss resolving discrepancies
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Payment Methods:
- Cash
- Cheque
- Credit cards
- Debit cards
- Traveler's cheques
- Vouchers
Cash Handling
- Check cash in the customer's presence.
- Recount the change before giving it to the customer.
- Verify that the cash is not counterfeit.
- Provide an itemized receipt with the change.
Cheques
- Ensure the cheque is correctly dated.
- Verify the cheque is payable to the correct company.
- Confirm the correct amount is filled in.
- Check the signature matches the cheque holder's ID.
Credit/Debit Cards
- Enter the PIN for the debit card.
- Verify the cardholder's signature matches the ID.
Traveler's Cheques
- The customer must date the cheque, make it payable to the correct establishment, and sign it in the appropriate places.
- The cashier must match the signature, request identification, and provide change.
Vouchers
- Check the voucher's expiry date.
- Calculate the difference if the food cost exceeds the voucher's value.
Dealing with Discrepancies
- Double-check transactions.
- Apologize for any errors.
- Don't accept fake bills; advise the customer to take the bills to the police station.
- If suspected fraud, contact the company and follow their instructions. Offer a phone to the customer to contact the company.
Service Charge
- A service charge is a fee for services related to a primary product or service.
- The charge is usually added at the time of transaction.
Calculating Service Charge
- Service charges vary by country.
- In Barbados, service charges are 10% in the hospitality and tourism sectors.
- Example: A 40lunchplus1040 lunch plus 10% service charge totals 40lunchplus1044.
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Description
This quiz covers various payment methods including cash, cheques, credit cards, and debit cards. It also discusses essential cash handling procedures and how to resolve discrepancies during transactions. Test your knowledge on best practices for managing payments effectively.