Payment Methods and Cash Handling
16 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Which of the following is NOT a method of payment listed?

  • Debit Cards
  • Cash
  • Gift Cards (correct)
  • Travelers' Cheques

What is a key procedure when handling cash payments?

  • Count change after giving it to the customer
  • Provide a handwritten receipt
  • Keep the customer waiting while you check bills
  • Verify cash is not counterfeit (correct)

When accepting a cheque, what must the cashier ensure?

  • It has the company’s stamp
  • It is a business cheque
  • It is signed by someone other than the holder
  • The date is current and correctly filled (correct)

What should a cashier do if they suspect a bill is fake?

<p>Explain why and advise the customer to report it to the police (D)</p> Signup and view all the answers

What should be done when a customer presents a voucher?

<p>Check the expiry date before accepting it (D)</p> Signup and view all the answers

How is a service charge typically calculated in Barbados?

<p>It is typically 10% in the hospitality sector (B)</p> Signup and view all the answers

When dealing with discrepancies, what is the first step that should be taken?

<p>Apologize to the customer (D)</p> Signup and view all the answers

What is required for debit card transactions?

<p>Entering a pin number (C)</p> Signup and view all the answers

What must be ensured when accepting a cheque for payment?

<p>The cheque is correctly dated and filled out. (D)</p> Signup and view all the answers

Which method is NOT required for verifying a credit card payment?

<p>Enter the customer’s ID number. (C)</p> Signup and view all the answers

What must the cashier do when accepting Traveler's Cheques from a customer?

<p>Match signatures on cheques and ID. (B)</p> Signup and view all the answers

What is the correct action to take when a customer presents a voucher that has expired?

<p>Refuse it and explain the need for valid vouchers. (C)</p> Signup and view all the answers

When a service charge is added, what percentage is standard in Barbados within the hospitality sector?

<p>10% (D)</p> Signup and view all the answers

What should be done if a customer disputes the amount of change they received?

<p>Double check the cash drawer and ensure accuracy. (D)</p> Signup and view all the answers

What important detail must be checked when receiving cash payments?

<p>The cash should not be counterfeit. (A)</p> Signup and view all the answers

What is required from the customer when paying with a debit card?

<p>Enter the PIN associated with the debit card. (C)</p> Signup and view all the answers

Flashcards

Cash Payment Method

Payment for a meal using physical currency.

Cheque Payment

Payment using a check, ensuring it's properly filled and signed.

Handling Credit/Debit Cards

Processing payment using credit/debit cards, requiring pin entry and signature match.

Traveler's Cheques

Payment method using pre-printed checks for travelers; requires signature matching and ID verification.

Signup and view all the flashcards

Dealing with Discrepancies

Handling situations where payment is incorrect (e.g., fake bills, suspected fraud).

Signup and view all the flashcards

Service Charge

A fee added to the cost of a meal or service as a percentage.

Signup and view all the flashcards

Voucher Payment

Payment made using a voucher; check the expiration and value difference.

Signup and view all the flashcards

Fake Bills

Handling counterfeit bills; refuse and direct customer to the police.

Signup and view all the flashcards

Cash Payment

Paying for a meal using physical money. The cashier should check the cash for authenticity, recount change, and give a receipt.

Signup and view all the flashcards

Credit/Debit Card Payment

Paying using a credit or debit card. The cashier should ask for a PIN or signature to verify the transaction.

Signup and view all the flashcards

Traveler's Cheque Payment

Paying using pre-printed checks often used by travelers. The cashier should verify signatures and request ID.

Signup and view all the flashcards

Handling Discrepancies

Resolving issues with payment, such as fake bills or suspected fraud. The cashier should double-check, apologize, and follow company guidelines.

Signup and view all the flashcards

Calculating Service Charge

Determining the service charge based on a percentage of the total bill amount.

Signup and view all the flashcards

Study Notes

Creating

  • You are constantly creating, every moment, minute, and day.
  • You are a large creation machine producing new manifestations as quickly as you can think.

Methods of Payment

  • Objectives:

    • List payment methods for meals
    • Discuss cash handling procedures
    • Discuss resolving discrepancies

  • Payment Methods:

    • Cash
    • Cheque
    • Credit cards
    • Debit cards
    • Traveler's cheques
    • Vouchers

Cash Handling

  • Check cash in the customer's presence.
  • Recount the change before giving it to the customer.
  • Verify that the cash is not counterfeit.
  • Provide an itemized receipt with the change.

Cheques

  • Ensure the cheque is correctly dated.
  • Verify the cheque is payable to the correct company.
  • Confirm the correct amount is filled in.
  • Check the signature matches the cheque holder's ID.

Credit/Debit Cards

  • Enter the PIN for the debit card.
  • Verify the cardholder's signature matches the ID.

Traveler's Cheques

  • The customer must date the cheque, make it payable to the correct establishment, and sign it in the appropriate places.
  • The cashier must match the signature, request identification, and provide change.

Vouchers

  • Check the voucher's expiry date.
  • Calculate the difference if the food cost exceeds the voucher's value.

Dealing with Discrepancies

  • Double-check transactions.
  • Apologize for any errors.
  • Don't accept fake bills; advise the customer to take the bills to the police station.
  • If suspected fraud, contact the company and follow their instructions. Offer a phone to the customer to contact the company.

Service Charge

  • A service charge is a fee for services related to a primary product or service.
  • The charge is usually added at the time of transaction.

Calculating Service Charge

  • Service charges vary by country.
  • In Barbados, service charges are 10% in the hospitality and tourism sectors.
  • Example: A 40lunchplus1040 lunch plus 10% service charge totals 40lunchplus1044.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

Related Documents

Methods of Payment PDF

Description

This quiz covers various payment methods including cash, cheques, credit cards, and debit cards. It also discusses essential cash handling procedures and how to resolve discrepancies during transactions. Test your knowledge on best practices for managing payments effectively.

More Like This

Use Quizgecko on...
Browser
Open
Browser
Browser