Patient Safety Events Management Policy

Purpose

• The policy outlines standardized definitions and processes for patient safety events.
• Covers identification, reporting, investigation, escalation, and improvement after safety events.
• Based on the Mediclinic Group Framework for Event Management (March 2023).

Key Policy Components

• Defines different types of events, levels of harm, and serious reportable events (including never events).
• Specifies roles and responsibilities of involved parties.
• Outlines processes for reporting, investigation, and notification/escalation of safety events.
• Details actions to be taken after severe harm or death or serious reportable events.
• Establishes event 'alert' email groups and escalation flows with specific timeframes for completing reports and investigations.
• Emphasizes that event analysis should lead to continuous improvement activities to improve patient safety and prevent harm.
• Describes procedures for reporting matters to the Legal Department and their role in further management.
• Includes specific actions to be taken in cases of maternal and neonatal deaths.

Policy Statement

• Mediclinic Southern Africa (MCSA) prioritizes the safety and well-being of patients, employees, other healthcare workers, visitors, and contractors.
• Investigations are mandatory when harm (adverse event) or near misses occur during hospitalisation or on premises.
• Findings must be shared, and actions taken at the hospital level to prevent similar events.
• Learnings should lead to systemic improvement initiatives throughout the company using continuous improvement principles.
• The Legal Department must be consulted when there is harm or potential harm to patients or visitors for advice on further management.

This quiz covers the standardized definitions and processes for managing patient safety events as outlined by the Mediclinic Group Framework. It details identification, reporting, investigation, and improvement actions after safety events. Key components include roles, serious reportable events, and procedures for involvement of the Legal Department.