Patient Communication Techniques

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Questions and Answers

A healthcare provider is having difficulty understanding a patient due to the patient's heavy accent. Which of the following strategies would be MOST effective in improving communication?

  • Asking the patient to write down what they are trying to say.
  • Using visual aids, gestures, and demonstrations to clarify information. (correct)
  • Speaking louder and slower to ensure the patient understands.
  • Ignoring what the patient is saying and focusing on the patient's chart to understand the issue.

A patient with expressive aphasia is trying to communicate their needs. Which approach would be LEAST helpful for the healthcare provider?

  • Asking simple, direct questions that require only 'yes' or 'no' answers.
  • Being patient and giving the patient ample time to formulate their thoughts and responses.
  • Encouraging the patient to use gestures, drawings, or writing to express themselves.
  • Completing the patient's sentences to expedite the conversation. (correct)

What is the MOST important reason for healthcare providers to utilize Electronic Health Records (EHR) systems?

  • To enhance coordination of care and improve patient outcomes. (correct)
  • To reduce the amount of paper used in the healthcare facility.
  • To improve the efficiency of billing processes.
  • To make it easier for providers to copy and paste notes.

A physician asks you to document a patient's social history. Which of the following areas would be MOST relevant to include?

<p>The patient's employment history, living situation, and substance use. (B)</p> Signup and view all the answers

A patient reports experiencing intermittent abdominal pain, nausea, and occasional vomiting over the past week. How should a healthcare worker document this information, also known as the chief complaint, in the patient's medical record?

<p><code>Pt. c/o intermittent abd. pain, N/V x 1 week.</code> (B)</p> Signup and view all the answers

A patient is denying a potentially life-saving blood transfusion based on religious grounds. What is the MOST appropriate next step for a healthcare provider?

<p>Respect the patient's wishes and document the refusal, ensuring the patient understands the potential consequences. (C)</p> Signup and view all the answers

An EHR primarily impacts healthcare by limiting data sharing between different healthcare providers to maintain patient confidentiality.

<p>False (B)</p> Signup and view all the answers

Match the abbreviation with its meaning:

<p>CC = Chief Complaint Dx = Diagnosis Ht = Height Hx = History</p> Signup and view all the answers

What is the definition of the term 'Chief Complaint'?

<p>The primary reason a patient seeks medical attention. (A)</p> Signup and view all the answers

If a physician asked you to get a patient’s social history, what information would you get from the patient?

<p>Current living situation and occupation (A)</p> Signup and view all the answers

What are 4 components of every medical chart? (Select all that apply)

<p>Patient history (A), Laboratory results (B), Physician's notes (C)</p> Signup and view all the answers

What information must be at the top of EVERY medical document?

<p>Patient's full name (B), Date and time of the document (C)</p> Signup and view all the answers

What does EHR stand for?

<p>Electronic Health Record (A)</p> Signup and view all the answers

You ask a patient how she is doing, and she replies with a fluid stream of nonsensical words that do not seem to fit together. Her attitude seems cheery, but she cannot seem to understand what you ask, nor can she respond appropriately. This patient is most likely suffering from which disorder (be specific)?

<p>Broca Aphasia (B)</p> Signup and view all the answers

What could a healthcare provider do to more easily communicate with a visually impaired patient?

<p>Speak clearly and describe surroundings (B)</p> Signup and view all the answers

Which of the following correctly defines the steps in the Communication Model?

<p>Sender is the person communicating, Message is the information sent, Receiver is the person receiving it. (A)</p> Signup and view all the answers

Flashcards

Communication

Transferring information; can be verbal (spoken/written) or nonverbal (body language).

Receiver

Individual or party to whom a message is directed.

Communication Barriers

Physical, psychological, or semantic obstacles hindering communication.

Chief Complaint (CC)

A patient's description of their current health issue or reason for seeking care.

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Ht

Height

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Verbal Communication

Using spoken or written words to share information; E.g., a conversation.

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Nonverbal Communication

Communicating without words, through body language, facial expressions, etc.; E.g., a smile.

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Sender

Individual who initiates the communication process.

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Message

Information conveyed from sender to receiver.

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Types of Communication Barriers

Physical, Psychological, and Semantic.

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Physical Barriers

Environmental factors like noise or distance.

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Psychological Barriers

Arise from emotional or mental states.

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Semantic Barriers

Differences in the interpretation of words.

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Study Notes

Abbreviations Table

  • CC: Complaining of
  • Diagnosis: Dx
  • Ht: Height
  • Hx: History
  • Tx: Prescription
  • Wt: Weight

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