Patient Care Technician Overview

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Questions and Answers

Tell me about yourself?

My name is Emelia Andrews, I'm 20 years old and have worked a total of three jobs where I learned how to operate within different professional settings and adjust. I have worked as a peer teacher, construction worker, painter, and a customer service representative.

What is your biggest strength or describe your best qualities?

De-escalating situations, communicating, adapting, and maintaining a calm demeanor. If I have to choose one: Maintaining a calm demeanor.

What are PCTs responsible for?

Front Office PCTs manage admissions, medical records, and health information, while Back Office PCTs assist in clinical patient care and various procedures.

What is your greatest weakness?

I can be overly self-critical and don't take enough time to celebrate my accomplishments. Signup and view all the answers

Why are you interested in working for this company?

I love working with people and see the role as an opportunity to gain experience in healthcare and pave a way towards becoming a cardiac sonographer. Signup and view all the answers

Why did you choose a career as a PCT?

I enjoy serving people and making them happy, and this career allows me to connect with my patients on a personal level. Signup and view all the answers

Tell me about your educational background?

I graduated from English High School in Jamaica Plain and attended UMass Boston for one semester, majoring in biochemistry. Signup and view all the answers

How do you handle yourself in unfamiliar situations?

I maintain a positive mindset and ensure I have all the details before responding or making a decision. Signup and view all the answers

How would you manage a difficult, aggressive patient?

I maintain calm, listen, reassure them, maintain eye contact, and help them find a solution. Signup and view all the answers

Tell me about a time you had a conflict with a coworker. How did you resolve it?

I had a conflict due to a misunderstanding, which I resolved through conversation. Signup and view all the answers

Where do you want to be in five years?

I would like to be finished with school and hopefully on to medical school. Signup and view all the answers

What are some things you are looking for in a job?

I look for the work environment, skills needed, opportunities for growth, salary, and work-life balance. Signup and view all the answers

Why did you change career paths?

Working as a Patient Care Technician allows me to have my foot in the door of the healthcare field. Signup and view all the answers

What questions do you have for the interviewer?

How long have you been with this company? What’s your favorite part about working at the Boston Medical Center? What’s one challenge you occasionally or regularly face here? Signup and view all the answers

Study Notes

Personal Background

Name: Emelia Andrews, 20 years old
Work experience includes positions as a peer teacher, construction worker, painter, and customer service representative
Developed skills in customer assistance, communication, and problem-solving in high-pressure retail environments

Strengths and Qualities

Key strength: De-escalation and maintaining a calm demeanor in stressful situations
Regularly reassures customers and offers solutions to their problems, enhancing customer satisfaction

Patient Care Technician (PCT) Responsibilities

Front Office PCT duties: Admission, reception, medical record management, health information management, and scheduling
Back Office PCT duties: Assisting physicians in patient care, taking vital signs, performing EKGs and phlebotomy, and supporting emergency and office laboratory procedures

Areas for Improvement

Recognizes being overly self-critical and not celebrating personal achievements
Actively works on celebrating all accomplishments to foster a positive self-image

Motivation for the Role

Interested in working as a PCT to gain healthcare experience relevant to becoming a cardiac sonographer
Opportunity to finance education and build professional connections in healthcare

Career Choice Rationale

Chose PCT role due to passion for serving others and building personal connections with patients

Educational Background

Graduated from English High School, Jamaica Plain
Attended UMass Boston for one semester majoring in biochemistry

Handling Unfamiliar Situations

Employs a positive mindset and gathers all necessary details before making decisions in unfamiliar circumstances

Managing Difficult Patients

Utilizes active listening, calm demeanor, and eye contact to manage difficult or aggressive patients
Focuses on finding solutions to mitigate patient frustration

Conflict Resolution

Resolves coworker conflicts through direct communication and clarification of misunderstandings
Encourages open dialogue about any issues to prevent future conflicts

Career Aspirations

Aims to complete school and transition to medical school within five years

Job Preferences

Values the work environment, necessary skills, growth opportunities, salary, and work-life balance when searching for employment

Career Path Change

Transitioning to a Patient Care Technician role to secure entry into the healthcare field

Questions for Interviewers

Inquire about the interviewer's tenure with the company and their favorite aspects of working there
Ask about any regular challenges faced at Boston Medical Center

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Description

This quiz covers the responsibilities and skills necessary for a Patient Care Technician (PCT), including front and back office duties. It also highlights personal strengths and areas for improvement, focusing on customer service experience and effective communication skills.