Questions and Answers
Tell me about yourself?
My name is Emelia Andrews, I'm 20 years old and have worked a total of three jobs where I learned how to operate within different professional settings and adjust. I have worked as a peer teacher, construction worker, painter, and a customer service representative.
What is your biggest strength or describe your best qualities?
De-escalating situations, communicating, adapting, and maintaining a calm demeanor. If I have to choose one: Maintaining a calm demeanor.
What are PCTs responsible for?
Front Office PCTs manage admissions, medical records, and health information, while Back Office PCTs assist in clinical patient care and various procedures.
What is your greatest weakness?
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Why are you interested in working for this company?
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Why did you choose a career as a PCT?
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Tell me about your educational background?
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How do you handle yourself in unfamiliar situations?
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How would you manage a difficult, aggressive patient?
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Tell me about a time you had a conflict with a coworker. How did you resolve it?
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Where do you want to be in five years?
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What are some things you are looking for in a job?
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Why did you change career paths?
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What questions do you have for the interviewer?
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Study Notes
Personal Background
- Name: Emelia Andrews, 20 years old
- Work experience includes positions as a peer teacher, construction worker, painter, and customer service representative
- Developed skills in customer assistance, communication, and problem-solving in high-pressure retail environments
Strengths and Qualities
- Key strength: De-escalation and maintaining a calm demeanor in stressful situations
- Regularly reassures customers and offers solutions to their problems, enhancing customer satisfaction
Patient Care Technician (PCT) Responsibilities
- Front Office PCT duties: Admission, reception, medical record management, health information management, and scheduling
- Back Office PCT duties: Assisting physicians in patient care, taking vital signs, performing EKGs and phlebotomy, and supporting emergency and office laboratory procedures
Areas for Improvement
- Recognizes being overly self-critical and not celebrating personal achievements
- Actively works on celebrating all accomplishments to foster a positive self-image
Motivation for the Role
- Interested in working as a PCT to gain healthcare experience relevant to becoming a cardiac sonographer
- Opportunity to finance education and build professional connections in healthcare
Career Choice Rationale
- Chose PCT role due to passion for serving others and building personal connections with patients
Educational Background
- Graduated from English High School, Jamaica Plain
- Attended UMass Boston for one semester majoring in biochemistry
Handling Unfamiliar Situations
- Employs a positive mindset and gathers all necessary details before making decisions in unfamiliar circumstances
Managing Difficult Patients
- Utilizes active listening, calm demeanor, and eye contact to manage difficult or aggressive patients
- Focuses on finding solutions to mitigate patient frustration
Conflict Resolution
- Resolves coworker conflicts through direct communication and clarification of misunderstandings
- Encourages open dialogue about any issues to prevent future conflicts
Career Aspirations
- Aims to complete school and transition to medical school within five years
Job Preferences
- Values the work environment, necessary skills, growth opportunities, salary, and work-life balance when searching for employment
Career Path Change
- Transitioning to a Patient Care Technician role to secure entry into the healthcare field
Questions for Interviewers
- Inquire about the interviewer's tenure with the company and their favorite aspects of working there
- Ask about any regular challenges faced at Boston Medical Center
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Description
This quiz covers the responsibilities and skills necessary for a Patient Care Technician (PCT), including front and back office duties. It also highlights personal strengths and areas for improvement, focusing on customer service experience and effective communication skills.