Patient Care Communication Overview

POS messaging on the label receipt, live calls, and automated calls

Develop clear view of value, align stakeholders on requirements, ID potential solutions for meeting those requirements, run mini-tests

Anything outside of workflow requiring action. They are on the Hub and are prioritized based on urgency

<p>Hub, email, 1-3-1, RxNet</p> Signup and view all the answers

<p>Activities needed to support roll-out across 7,000+ stores: Systems Readiness, Requirements, Coding, Testing, Organizational Readiness, Materials Development, Training and Communication.</p> Signup and view all the answers

<p>1st refill- ARDD-3, 2nd refill ARDD +5, 3RD refill ARDD +18</p> Signup and view all the answers

<p>4 order ready reminders are sent day 2, 4, 6, and 13</p> Signup and view all the answers

<ul> <li>Readyfill and Text enrollment</li> <li>Script Sync Enrollment</li> <li>Adherence Outreach</li> <li>New Script Pick Up</li> <li>First Fill Counsel</li> <li>Prescription Schedule Counsel</li> <li>Immunization</li> </ul> Signup and view all the answers

<ul> <li>Action by Triage Time</li> <li>Verified by Promise Time</li> <li>Properly Set Waiter Expectations</li> <li>Prescriber Voicemail retrieval</li> <li>Prescriber Outreach</li> </ul> Signup and view all the answers

<ul> <li>Rx in Stock</li> <li>Courteous and Professional</li> <li>Genuine Care</li> <li>Satisfied with time to fill</li> <li>Pick Up Experience</li> </ul> Signup and view all the answers

<p>Tech fill prescriptions, answers phone calls, and assists with pickup/drive thru as needed</p> Signup and view all the answers

<p>Acknowledge all customers within 20 seconds of them arriving at window, verify customers cell phone number, and assist with data entry as needed</p> Signup and view all the answers

<p>Rph verifies all script, performs DURs to ensure accuracy and safety of all dispensed prescriptions, bags all prescriptions, provides customer support as needed</p> Signup and view all the answers

<p>Complete POS for all in-store customers, verifies customer info, and guides patient to consultation if prompted</p> Signup and view all the answers

<p>Production</p> Signup and view all the answers

<p>Tech does data entry for all scripts, resolves third party issues, and checks stock status issues</p> Signup and view all the answers

<p>Adherence Outreach, New Script Pick Up, Script Sync offer</p> Signup and view all the answers

<p>Non-adherence costs the healthcare system 300 billion a year in avoidable healthcare costs; forgetfulness, cost, side effects, and complexity are drivers of non-adherence</p> Signup and view all the answers

<p>For patients enrolled it automatically refills scripts when they are due; if script runs out of refills, it prompts the RPh to reach out to the physician for new prescription</p> Signup and view all the answers

<p>Customer Value Store</p> Signup and view all the answers

<p>Reduces the amount of time processing scripts since data entry is not required, and gives them more time to ensure the medication is in stock</p> Signup and view all the answers

<p>55%</p> Signup and view all the answers

<p>Various programs use label receipts to share health messages with patients and also have the RPh provide counseling in-store</p> Signup and view all the answers

<p>KMI Report (Key metric indicator) daily; MyStoreHealth General scorecard that updates monthly</p> Signup and view all the answers

<p>PBM is contracted by health insurance plan to work with pharmacy and patient to create a formulary drug list for each plan and help reduce healthcare costs</p> Signup and view all the answers